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Sangay Spa Hotel

Property class: 3.5

Photo gallery for Sangay Spa Hotel

A hotel with a swimming pool, multiple balconies, and a mountainous backdrop.
Property video
A breakfast table with various dishes, drinks, and a view of a waterfall.
A cobblestone street leading to a building with illuminated figures and greenery.
A restaurant with stone walls, blue chairs, and a chandelier.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$196
14 Oct - 15 Oct

Explore the area

View map
Plaza Isidro Ayora 100, Baños de Agua Santa, Tungurahua
  • Place, Termas de la Virgen
    ‪1 min walk‬
  • Place, Church of the Virgin of the Holy Water
    ‪5 min walk‬
  • Place, Banos Central Market
    ‪7 min walk‬

Room options

View all photos for Plaza Sangay Doble

A hotel room with two beds, a chandelier, a stone wall, and a framed picture on the wall.

Plaza Sangay Doble

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Plaza Sangay Matrimonial

A hotel room with a stone wall, a bed with patterned bedding, a desk with a lamp, and a chair.

Plaza Sangay Matrimonial

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Plaza Sangay Suite

A hotel room with a large bed, a desk with a chair, a coffee maker, and a framed picture on the wall.

Plaza Sangay Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Jacaranda Doble

A hotel room with a bed, a wooden headboard, a dining table with chairs, and a door leading to another room.

Jacaranda Doble

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Cabañas Luxury Doble

A hotel room with two beds, a desk, and a green chair.

Cabañas Luxury Doble

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Cabañas Luxury Matrimonial

A bedroom with a bed, a wooden wardrobe, a sofa, a blue chair, and a wooden table.

Cabañas Luxury Matrimonial

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Baños de Agua Santa

A family-friendly stay in Baños de Agua Santa awaits you at Sangay Spa Hotel. Within steps you'll find Termas de la Virgen and Church of the Virgin of the Holy Water within a 10-minute stroll. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, hydrotherapy and reflexology along with access to the sauna and hot tub. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, outdoor tennis court, Turkish bath/hammam and sauna. Business travelers can take advantage of a meeting room and a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3.5-property class Baños de Agua Santa hotel include Sebastian Acosta Park and Friar Enrique Mideros Museum.

What's nearby

  • Termas de la Virgen - 1 min walk - 0.0 km
  • Juan Montalvo Park - 5 min walk - 0.5 km
  • Church of the Virgin of the Holy Water - 5 min walk - 0.5 km
  • Banos Central Market - 7 min walk - 0.6 km
  • Sebastian Acosta Park - 7 min walk - 0.6 km

Getting around

  • Ambato Station - 49 min drive

Restaurants

  • ‪Cherusker Cervecerìa Artesanal Alemana - ‬8 min walk
  • ‪Hickory - ‬5 min walk
  • ‪Bruneli - ‬4 min walk
  • ‪Quilombo Parrilla - ‬5 min walk
  • ‪Dulce Carbon - ‬8 min walk

About this property

Sangay Spa Hotel

Sangay Spa Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A children's pool, a 24-hour health club, and a sauna are also featured at the family-friendly Sangay Spa Hotel. Self parking is free.

This 3.5-star Baños de Agua Santa hotel is smoke free.

  • 66 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
Sangay Spa Hotel offers 66 accommodations with a safe and complimentary bottles of water. 36-inch Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Baños de Agua Santa hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

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  • Pet-friendly
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sangay Spa
Sangay Spa Banos
Sangay Spa Hotel
Sangay Spa Hotel Banos
Sangay Hotel Banos
HOTEL SANGAY Baños
HOTEL SANGAY
SANGAY Baños
HOTEL SANGAY Banos
Sangay Hotel Banos Agua Santa
Sangay Spa Hotel Baños de Agua Santa
Sangay Spa Hotel Hotel Baños de Agua Santa
Sangay Spa
Sangay Spa Hotel Hotel
HOTEL SANGAY
Sangay Spa Hotel Hotel
Sangay Spa Hotel Baños de Agua Santa
Sangay Spa Hotel Hotel Baños de Agua Santa

Frequently asked questions

What is the cancellation policy at Sangay Spa Hotel?

Sangay Spa Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sangay Spa Hotel?

As of 12 Oct 2026, prices found for a 1-night stay for 2 adults at Sangay Spa Hotel on 14 Oct 2026 start from NZ$196, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sangay Spa Hotel?

Yep, Sangay Spa Hotel has a free self car park.

Is there a spa on site at Sangay Spa Hotel?

Yep, there is an onsite spa at Sangay Spa Hotel. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Sangay Spa Hotel have a pool?

Sangay Spa Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Sangay Spa Hotel?

Sangay Spa Hotel features a full-service spa, a 24-hour health club and an outdoor pool.

Is Sangay Spa Hotel family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Sangay Spa Hotel is a hit with families.

Is there a free airport shuttle available at Sangay Spa Hotel?

No, Sangay Spa Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sangay Spa Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sangay Spa Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Sangay Spa Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 307 reviews
Rating 8 - Good. 62 out of 307 reviews
Rating 6 - Okay. 21 out of 307 reviews
Rating 4 - Poor. 12 out of 307 reviews
Rating 2 - Terrible. 8 out of 307 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful and staff where super accommodating. Wonderful views and breakfast was superb.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location across from waterfall and walkable around town. Spa was wonderful!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, room was decent
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located next to the Cascada de la Virgen but very close to the main square and the Cathedral. Facilities are in good condition, lobby and restaurant really nice. Food was excellent and massages in Spa were great! We’ll be staying here next time.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful location with a beautiful view of a waterfall that is lit at night and the staff was just as wonderful! Very friendly and welcoming. Location was perfectly centered in the downtown. Definitely suggest you stay here! Very clean, close to all the attractions, and there’s two restaurants on the property with great food. Will definitely stay there again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. We had a fabulous time
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great location, good food and staff was amazing.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, great spa.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk distance to every thing
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The property was well-maintained and our room was well-kept. The hotel is in a great location, close to all activities.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent: next to hot springs and five minutes walking to the town center. The buildings are old but functional and the rooms are suite type. There are onsite restaurants and many excellent restaurants nearby.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and beautiful hotel
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff is very welcoming helpful. Will stay here every time I come back to visit.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a good location.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Super nice room amenities, helpful and friendly staff (spoke English) across from the falls and public hot spa. Banos is a surprisingly nice town to visit! It looks like some great hiking in the surrounding mountains.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Very good hotel.
Stayed 10 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful I will definitely recommend Everything is great and is very convenient because is close to everything.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place and relaxing
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel clean and has a nice view of the cascade
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! The breakfast was great and the food at the restaurant amazing!
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, food was excellent, they even let me use the parking lot after i check out.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in Banos I always stay ar rge Sangay Spa Hotel
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Banos

Very nice hotel in Baños. Beautiful pool and spa. Message was nice. Restaurant was good.
Stayed 1 night in Aug 2025