Kempinski Hotel Grand Arena: Deals & Reviews (Bansko, BGR)

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Luxurious ski hotel with ski-in/ski-out access

3 restaurants, breakfast, lunch, dinner served; international cuisine

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

9.4

Exceptional

Popular amenities

Pet-friendly

Pool

Breakfast included

Laundry

Parking available

Explore the area

Pirin Street 96, Bansko, 2770

Bansko Ski Resort1 min walk
Bansko Gondola Lift4 min walk
Ski Bansko28 min drive

Room options

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Mountain View

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout curtains

45.0 sq m
Mountain view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, View (Town View)

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout curtains

38 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, Mountain View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout curtains

38 sq m
Mountain view
Sleeps 3
1 King Bed

Alpine Suite

Highlights

Balcony

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

45 sq m
City view
Sleeps 4
1 King Bed

Deluxe Room, 2 Single Beds, Mountain View

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout curtains

38 sq m
Mountain view
Sleeps 3
2 Single Beds

Executive Room, 1 King Bed

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Separate bedroom

42 sq m
Mountain view
Sleeps 3
1 King Bed

Deluxe Suite

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Sofa bed - double

45 sq m
City view
Sleeps 4
1 King Bed

Junior Suite, View (Town View)

Highlights

Balcony

Separate dining area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout curtains

45 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds, View (Town View)

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

LCD TV

Pillow menu

Blackout curtains

39 sq m
City view
Sleeps 3
2 Single Beds

Similar properties

Pool

Hot tub

Spa

Parking included

for 1 night

includes taxes & fees

16 May - 17 May

About the area

Bansko

A luxury stay in Bansko awaits you at Kempinski Hotel Grand Arena. Within steps you'll find Bansko Ski Resort and Bansko Gondola Lift. Highlights at this ski hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and reflexology along with access to the sauna and hot tub. The buffet restaurant, Gallery Restaurant, serves international cuisine and is open for breakfast. At the hotel's own poolside bar, you can stop for a drink. With ski-in ski-out access, there's more time for downhill skiing, and you'll find ski storage and ski passes on site. 2691 square feet (250 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include an outdoor swimming pool, an indoor swimming pool and free WiFi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Bansko hotel include Vihren and SkiBansko by Traventuria.

What's nearby

Bansko Ski Resort - 1 min walk
Bansko Gondola Lift - 4 min walk
Vihren - 6 min walk
Bansko Permanent Icon Exhibition - 19 min walk
Ski Bansko - 28 min drive

Getting around

Sofia (SOF) - 140 min drive

Restaurants

Casa Di Papi - 7 min walk
Lobby Bar - 1 min walk
Irish Pub - 2 min walk
STATION Bansko “Coffee & Snacks made with love” - 3 min walk
The House - 5 min walk

About this property

Kempinski Hotel Grand Arena

Luxurious ski hotel with ski-in/ski-out access

After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. Kempinski Hotel Grand Arena helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club and a health club. Parking is available for a fee.

This 5-star Bansko hotel is smoke free.

123 guestrooms or units

5 levels

5 buildings

3 dining venues

2 bars or lounges

2 coffee shops

Conference rooms

2691 sq ft of conference space

250 sq. m of conference space

Built in 2005

Buffet breakfast (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Poolside lounge chairs

Ski lift tickets

Ski equipment storage

Business facilities

Conference space

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Library

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Newspapers in lobby (free)

Fireplace in lobby

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar by the pool

Kempinski Hotel Grand Arena offers 123 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Bulgarian, English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Ski shuttle nearby
Parking on site (EUR 5 per day)
Valet parking on site (EUR 10 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 bars/lounges
2 coffee shops/cafes
3 restaurants
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Come Prima Restaurant
Gallery Restaurant
Sushi Bar and Teppanyaki

Things to do

24-hour gym
Archery
Bicycle rentals
Billiards/pool table
Children's pool
Designer stores
Downhill skiing
Evening entertainment
Free children's club
Full-service spa
Games
Hiking/biking trails
Indoor pool
Library
Outdoor pool
Outdoor tennis court
Piano
Playground
Sauna
Shopping
Ski passes
Ski storage
Ski-in/ski-out access
Steam room
TV in common areas

Family friendly

Children's pool
Cot (surcharge)
Free children's club
Free supervised activities for children
In-room babysitting
Indoor pool
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

2,691 square feet of conference space
4 meeting rooms
Business centre

Outdoors

Barbecue grill
Garden
In a national park
In the mountains
Pool loungers
Terrace

Full-service spa

13 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Bathroom emergency pull cord
Lift
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

5 buildings
5 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Banquet hall
Built in 2005
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Fireplace in lobby
Lifeguards
Locally-owned and organised tours and activities
Smoke-free property
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Cot (surcharge)
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels

Entertainment

LCD TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Eco-friendly cleaning products available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Laptop workspace
LED lighting
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
Only dogs and cats are allowed
Maximum 1 (weight limit: 22 lb per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome.

Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for EUR 70 per night.

Cots (infant beds) are available for EUR 35 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: EUR 180 per person (one-way)
Self-parking fee: EUR 5 per day
Valet parking fee: EUR 10 per day
Pet fee: EUR 20 per pet, per night plus a one-off EUR 25 cleaning fee
Service animals are exempt from fees
Crib (infant bed) fee: EUR 35 per night
Rollaway bed fee: EUR 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

The seasonal pool will open in June and close in October.
Pool access available from 9:00 AM to 9:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arena Grand Hotel

Grand Arena Hotel

Grand Hotel Arena

Hotel Grand Arena

Kempinski Grand Arena

Kempinski Grand Arena Bansko

Kempinski Grand Arena Hotel

Kempinski Grand Hotel Arena

Kempinski Hotel Grand Arena

Kempinski Hotel Grand Arena Bansko

Kempinski Hotel Bansko

Kempinski Resort Grand Arena

Kempinski Grand Arena Bansko

Kempinski Hotel Grand Arena Hotel

Kempinski Hotel Grand Arena Bansko

Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Grand Arena?

Kempinski Hotel Grand Arena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Grand Arena?

As of 2 May 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Grand Arena on 2 Jun 2024 start from NZ$245.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Hotel Grand Arena?

Yep, Kempinski Hotel Grand Arena has a self car park for EUR 5 per day.

Is there a spa on site at Kempinski Hotel Grand Arena?

Yep, there is an onsite spa at Kempinski Hotel Grand Arena. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Kempinski Hotel Grand Arena have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from June to October).

What luxury perks are available at Kempinski Hotel Grand Arena?

Kempinski Hotel Grand Arena features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Kempinski Hotel Grand Arena a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Grand Arena.

Is Kempinski Hotel Grand Arena family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise Kempinski Hotel Grand Arena is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel Grand Arena?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel Grand Arena serve breakfast?

Yep, free buffet breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Kempinski Hotel Grand Arena?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kempinski Hotel Grand Arena?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Grand Arena?

Cats and dogs are welcome at Kempinski Hotel Grand Arena, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Kempinski Hotel Grand Arena Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

sean

28 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 night vegan get away

Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more.

Stayed 5 nights in Jan 2024

10/10 Excellent

Elvis

15 Jan 2024

Stayed 7 nights in Jan 2024

8/10 Good

Albena

Travelled with family and small children

13 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

3 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2023

10/10 Excellent

Aneta

27 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

6 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2023

10/10 Excellent

moshe

5 Mar 2023

Stayed 4 nights in Feb 2023

10/10 Excellent

Kristine

Travelled with family

19 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great ski hotel

Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded.

Stayed 7 nights in Feb 2023

10/10 Excellent

Gabi

15 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2023

10/10 Excellent

Svetoslav

28 Aug 2022

Stayed 2 nights in Aug 2022

Kempinski Hotel Grand Arena

Choose dates to view prices

Kempinski Hotel Grand Arena

Photo gallery for Kempinski Hotel Grand Arena

Overview of Kempinski Hotel Grand Arena

Exceptional

Popular amenities

Explore the area

Room options

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View

Highlights

View all photos for Deluxe Room, 1 King Bed, View (Town View)

Deluxe Room, 1 King Bed, View (Town View)

Highlights

View all photos for Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

Highlights

View all photos for Alpine Suite

Alpine Suite

Highlights

View all photos for Deluxe Room, 2 Single Beds, Mountain View

Deluxe Room, 2 Single Beds, Mountain View

Highlights

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

View all photos for Deluxe Suite

Deluxe Suite

Highlights

View all photos for Junior Suite, View (Town View)

Junior Suite, View (Town View)

Highlights

View all photos for Deluxe Room, 2 Single Beds, View (Town View)

Deluxe Room, 2 Single Beds, View (Town View)

Highlights

Similar properties

Saint George Palace

About the area

Bansko

What's nearby

Getting around

Restaurants

About this property

Kempinski Hotel Grand Arena

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

Outdoor space

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention