6/10 Okay
Christine
11 Aug 2025
Liked: Staff & service
Staffs was really friendly. We got our keys check in to our room I had a few chocolate bars and couples bottle of water put it in the chiller/fridge in the room went out cones back found it they were all melted. Call reception they send up someone to look at it told us they will replace but they never did. Fitted sheet on the bed was not iron, cleaner came on the following day clean our room took all the towels in the bathroom that used for the floor as I dried on the rails not even replace them so I call the reception and they send someone with one hand towel over to us to used for the bathroom floor which is this bathroom it's had a shower room separated from the bathroom and the toilet. Don't get me wrong but it is a beautiful tile floor but I can't believe they just expect us to walk around with wet feet's after having a shower/bath so we used our dirty clothes for the bathroom following morning I asked the reception for some floor towels they never give us any. Saturday morning just after 12.00am in the morning we were woken up by the fire alarm we went downstairs to the reception area through the ste stairs way there was only one staff member downstairs we asked him what happened ge told us someone set the fire alarm off in the kitchen nothing else. Mt overall experience with Koi was not good at all especially our porch was so dust and have spider webs too. Im not the type to complain about anything but I thought I might wrote one for Koi.
Christine
Stayed 3 nights in Aug 2025
