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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Pool
Restaurant
View from property
Pool
Lobby

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$128
includes taxes & fees
14 June - 15 June

Explore the area

View map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Centennial Park
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the area

Batavia

A family-friendly stay in Batavia awaits you at Quality Inn & Suites Palm Island Indoor Waterpark. Within a 20-minute stroll, you'll find Palm Island Indoor Waterpark and Batavia Downs Casino. Highlights at this hotel include free daily breakfast, a water park and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Other amenities include a 24-hour business centre and laundry facilities. Each morning free on-the-go breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking. .With a stay at this Batavia hotel, you'll be 24.9 km (15.5 mi) from Six Flags Darien Lake.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • Centennial Park - 2 min drive - 2.2 km
  • Holland Land Office Museum - 3 min drive - 2.5 km
  • Six Flags Darien Lake - 22 min drive - 29.4 km

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Starbucks - ‬20 min walk
  • ‪McDonald's - ‬2 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Conference rooms
  • 7319 sq ft of conference space
  • 680 sq. m of conference space
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)
Best Western Crown Inn & Suites
Batavia
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, 1,001 reviews
The price is NZ$185
includes taxes & fees
17 May - 18 May
Best Western Crown Inn & Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island

Quality Inn Palm Island Indoor Waterpark

Clarion Hotel Palm Island Indoor Waterpark Batavia

Clarion Hotel Waterpark

Clarion Palm Island Indoor Waterpark

Clarion Palm Island Indoor Waterpark Batavia

Palm Island Indoor Waterpark

Palm Island Waterpark

Quality Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark Hotel

Quality Inn & Suites Palm Island Indoor Waterpark Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 14 Jun 2026 start from NZ$128, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, Quality Inn & Suites Palm Island Indoor Waterpark has a free self car park and free RV/bus/truck parking.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a waterslide?

Yep, this property has a waterslide!

Is Quality Inn & Suites Palm Island Indoor Waterpark family-friendly?

You bet! With amenities such as an arcade and a water park, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn & Suites Palm Island Indoor Waterpark is a hit with families.

Does Quality Inn & Suites Palm Island Indoor Waterpark serve breakfast?

Sure does, free on-the-go brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Quality Inn & Suites Palm Island Indoor Waterpark?

No, Quality Inn & Suites Palm Island Indoor Waterpark does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.8
Rating 10 - Excellent. 106 out of 1000 reviews
Rating 8 - Good. 119 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 214 out of 1000 reviews
Rating 2 - Terrible. 408 out of 1000 reviews

4.6/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely terrible experience. Had to leave at midnight. Hotel was unsafe, dirty, gross, and smelled. DO NOT STAY HERE! On top of that, after fighting with Choice Hotels, I did not get any money back.
Stayed 1 night in May 2025

2/10 Terrible

Janine

Stayed 1 night in Jan 2026

4/10 Poor

William, Niagara Falls

The hotel indoor water park is not open. It should list that before booking. The whole point is the water park not being stuck in a room.
Stayed 3 nights in Jan 2026

6/10 Okay

Dan

Business traveller
Disliked: Cleanliness, staff & service, amenities
You get EXACTLY what you pay for.
Stayed 1 night in Jan 2026

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Web page advertisement looked nice and said there was a water park. It was nonexistent. Facilities needed upgrades, bed was old and saw bugs in bathroom and by coffee maker.
Stayed 1 night in Jan 2026

6/10 Okay

Theresa

Travelled with family and small children
Disliked: Amenities
The heat really didnt work. Had it turbed all the way up and still blowing out barely warm air. Booked stay for water park. Wayer park was closed
Stayed 1 night in Jan 2026

2/10 Terrible

stephen

Disliked: Cleanliness, staff & service, amenities
The Rm and phasilitys were absolutely discussing, asked for a cup of ice there wasn't a working ice machine in th whole building..Will never stay there ever again along with anyone else i know...
Stayed 2 nights in Dec 2025

10/10 Excellent

Victoria

Stayed 1 night in Oct 2025

2/10 Terrible

Natacha K

Stayed 1 night in Dec 2025

2/10 Terrible

Robyn

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was absolutely disgusting. Dirty grounds, broken. glass in exterior doors that don't close so anyone can walk in guest or not. Upon entering the hotel we were greeted with a garbage can overflowing with rotten meat and spoiled food by the vending area. Tor.n up carpet with a caution sign sitting in the middle of the hallway. Once in the room I found a stinky room with stained sheets, someone else's socks still on the night stand and old food on the windowsill behind the curtains. SAVE YOUR MONEY!!!!You would be better off sleeping in your car.
Stayed 1 night in Dec 2025

6/10 Okay

Matthew

Stayed 1 night in Dec 2025

6/10 Okay

Ken

Travelled with family
Liked: Cleanliness, staff & service
Upon entering the room, there was a stale odor which was partially masked with deodorizer. The carpet appeared to be in acceptable condition. No TV cable guide on the dresser for the channels, had to call the front desk who told me it's on channel 99. The heat/AC unit was very noisy, so we left it off. I understand the hotel is older, but I thought the bathtub faucet was going to pull out of the wall when I tried to pull the knob. There was plenty of hot water and the pressure was great. The sink faucet was similar, very hard to pull to the on position, I hadto turn it on for my wife. Caulking was sloppy and the tub itself was the original steel one which had been painted long ago. At first I thought it was soap scum, but it was actually the paint job. In the morning, I asked to borrow a snow brush to clear my car off and a maintenance man offered to do it for me, but I told him I could do it. We only needed a place to sleep for one night, and for the price, it was a bargain. I would book there again, even knowing the conditions.
Stayed 1 night in Dec 2025

2/10 Terrible

MaryJean

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is seriously in need of updating. There was rust on the dropped ceiling in the bathroom, faucets had limescale and the tub finish was peeling. The hallways smelled like old food and dog. There was garbage in the hallways and overflowing in the trash by the ice machines on the 3rd floor. The desk staff were friendly but this place needs to be condemned
Stayed 1 night in Dec 2025

2/10 Terrible

Wendee

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is in bad need of a renovation. The hallways were dark and dingy. The entrance to our room from the outside was not secure. Anyone could have walked in.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Nov 2025

4/10 Poor

Sharon

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff and the housekeeping staff were friendly and helpful. The hotel building itself needs some repairs. In our room alone, the phone had been removed from the wall and no replacement phone in the room, the molding around the bathroom mirror was falling off, and when you sat on the pull out couch you sank all the way down into the mattress springs. There was no other chair to sit in. There was no coffee maker although the sugar/creamer packets, cups and coffee packets for use in the machine were neatly placed on the counter. But our biggest disappointment was that the waterpark and pool were closed on the days we stayed. It was why we chose that hotel. So we went home with some very disappointed children.
Stayed 1 night in Nov 2025

6/10 Okay

Breann

Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025

2/10 Terrible

Courtney

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. We found evidence of cockroaches in both of our rooms that we had renton upon further review, we started finding possible signs of bed bug issues, including carcasses of dead bed bugs. When I brought the issues to the front desk, he suggested moving one of my two rooms down the hall, which was inconvenient because we needed the two rooms near each other and secondarily, both rooms had the same issues We left this hotel and went to another the same night. We will never step foot in this place ever again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Hernan jose, Batavia

Poor coordination in flights
Stayed 1 night in Nov 2025

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff in pool were on n phone.A child cut their foot on slide.floors,rugs and walls dirty.Dirt and rust in bathroom.
Stayed 1 night in Nov 2025

6/10 Okay

Robert

Stayed 1 night in Oct 2025

8/10 Good

Omar

Good experience
Stayed 1 night in Oct 2025

10/10 Excellent

ADRIATIK

Stayed 4 nights in Oct 2025