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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with water park and free breakfast

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

View from property
Restaurant
Lobby
Interior
Premium bedding, desk, iron/ironing board, free cots/infant beds

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is NZ$132
includes taxes & fees
15 Dec - 16 Dec

Explore the area

View map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Holland Land Office Museum
    ‪3 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 2
  • 1 King Bed

About the area

Batavia

A family-friendly stay in Batavia awaits you at Quality Inn & Suites Palm Island Indoor Waterpark. Within a 20-minute stroll, you'll find Palm Island Indoor Waterpark and Batavia Downs Casino. Highlights at this hotel include free daily breakfast, a water park and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Other amenities include a 24-hour business centre and laundry facilities. Each morning free on-the-go breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking. .In proximity to this Batavia hotel you'll find Six Flags Darien Lake.

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • Centennial Park - 2 min drive - 1.8 km
  • Holland Land Office Museum - 3 min drive - 2.5 km
  • Rochester Regional Health - 3 min drive - 2.9 km

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Burger King - ‬3 min drive
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬10 min walk

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge) and a waterslide. WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Conference rooms
  • 7319 sq ft of conference space
  • 680 sq. m of conference space
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

In-room safe, desk, iron/ironing board, free WiFi
FairBridge Inn & Suites Batavia - Darien Amusement Park
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.3 out of 5, 1,004 reviews
The price is NZ$139
includes taxes & fees
16 Nov - 17 Nov
FairBridge Inn & Suites Batavia - Darien Amusement Park

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 15 Dec 2025 start from NZ$132.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, Quality Inn & Suites Palm Island Indoor Waterpark has a free self car park and free RV/bus/truck parking.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a waterslide?

Yep, this property has a waterslide!

Is Quality Inn & Suites Palm Island Indoor Waterpark family-friendly?

You bet! With amenities such as an arcade and a water park, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn & Suites Palm Island Indoor Waterpark is a hit with families.

Does Quality Inn & Suites Palm Island Indoor Waterpark serve breakfast?

Sure does, free on-the-go brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Quality Inn & Suites Palm Island Indoor Waterpark?

No, Quality Inn & Suites Palm Island Indoor Waterpark does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Reviews

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

4.8

4.8/10

Cleanliness

6.4/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness
Rating 10 - Excellent. 104 out of 1003 reviews
Rating 8 - Good. 133 out of 1003 reviews
Rating 6 - Okay. 161 out of 1003 reviews
Rating 4 - Poor. 213 out of 1003 reviews
Rating 2 - Terrible. 392 out of 1003 reviews

Reviews

6/10 Okay

Debra

Travelled with family
Disliked: Cleanliness, amenities
Room smelled like stale cigarettes, wash cloth over the smoke alarm and vent falling off wall . We switched rooms the second room smelled musty and the toilet didn’t stop running I paid 200 for a room I was not okay sleeping in the blankets were dirty I had to use my own bedding and pillows
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. We had no ceiling tiles
Stayed 1 night in Aug 2025

4/10 Poor

Louis

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The back entrance had a broken glass door and the room had a broken closet glass door. It’s dangerous. Someone can get injured. The floor I was on had a section that was dark. Looked creepy. The water from the bathroom sink had a distinct smell, not good. People smoking in front of the entrance, not a good look. Staff was friendly.
Stayed 2 nights in Aug 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was less than favorable. Room was dirty and smelled heavily of cigarette smoke. Pool, bar and restaurant are all closed. There are people living there and have bikes chained up in the hallways. They were cooking in the parking lot on a gas grill less than a foot from the building. It was a girls trip with my 11 and 12 year old daughters and anytime we left our room we were followed by the male staff down the hallways.
Stayed 1 night in Aug 2025

2/10 Terrible

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service awesome, pool or hot tub not available during week!!, no prices on vending machines except ice cream. Also ice-cream did not accept coins.
Stayed 1 night in Aug 2025

2/10 Terrible

Mabel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, had to cancel reservation due to unsafe and filthy conditions.
Stayed 2 nights in Aug 2025

6/10 Okay

Theodore

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property needs some serious renovations. One elevator was not working. One ice machine was removed for not working. Rugs were worn. Hallways need updating. But the room was very good except a painting missing from the wall. Beds were excellent. Fridge and other amenities were operating. It was quiet. The smoking floor had a very strong smoke smell but the non-smoking floor where we stayed was fine. The value was good as it was inexpensive but be prepared for overlooking the general state of disrepair of the overall facilites. Breakfast was simple but fine with cereals, hot oatmeal, juice and doughnuts.
Stayed 1 night in Aug 2025

2/10 Terrible

Mackenzie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a very old, outdated, and dirty hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Wayne

Stayed 2 nights in Aug 2025

2/10 Terrible

Janice

Unfortunately, my husband had to have unexpected surgery the day we were supposed to stay. When I booked, I paid for whatever type of trip insurance they offered. Weeks before our intended stay I tried to cancel and was told hotel would not honor the cancelation insurance. Needless to say, we were ripped off!
Stayed 1 night in Aug 2025

2/10 Terrible

Kevin

Liked: Cleanliness, staff & service

Not a good look at Quality Inn in Batavia, NY

The only thing that was good about your Hotel was that it was close to Batavia Downs. The rooms air conditioning barely kept the room cool, the elevator wasn't working, smoking was permitted too close to the entrance doors. Not enough handicapped parking, The breakfast in the morning was a joke and for that low level of Hotel, the price was way too high. This Hotel was the worse hotel I have stayed in, in quite some time!!!
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Jul 2025

2/10 Terrible

Amy

Disliked: Cleanliness, amenities
Upon entering, the hotel smelled awful. One set of doors didn’t have locks or shut completely. The bottom pain of glass was shattered. The floors were dingy and in several spots, ripped or ripped up. We got to our room and couldn’t even open the door. The whole thing was sketchy. We decided to leave and not go back. Would definitely NOT recommend this property. Stay away
Stayed 1 night in Aug 2025

4/10 Poor

John

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Everything looked as though it had a quick renovation some time ago and now the cheap is wearing through. Drapes that dont fit the windows. Windows that lost their seal some time ago. Common areas in desperate need of a deep clean. Painted bathtubs starting to chip. Carpets pulled up and restretched so many times they appear thin. Just too many signs that the management no longer cares.
Stayed 1 night in Aug 2025

2/10 Terrible

Danielle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't even stay at the property,it was gross the door didn't lock outside,the lobby was gross and the elevator was broke and they put us on the 4th floor!! I want a refund!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The elevator broke but otherwise good experience
Stayed 2 nights in Aug 2025

2/10 Terrible

Bayleigh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this hotel TO ANYONE. This hotel is absolutely disgusting.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Patricia

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Liam

Disliked: Cleanliness, staff & service, property conditions & facilities
The plug in the room kept exploding and the floor was moldy lol..
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Travelled with partner
Disliked: Amenities
Old property with a huge lobby area but few seating options. Free breakfast was terrible with only 4 cereal choices two fruit options and the “main course “ of glazed donuts. No orange juice (just tang) and poor tasting coffee. Most hotels offer bread/ toast or bagels , OJ, and a waffle maker. Room was fine and clean but ac was blowing on the bed all night and there was no phone in the room or ice bucket. Toilet was very low to ground and round not oblong making use very uncomfortable. For what we paid we will not return.
Stayed 1 night in Aug 2025

2/10 Terrible

James

Bathroom was not suitable for use Door stuck Sink broken black mold Tub broken in use Did not drain Toilet seat not secured not safe to use Refrigerator froze our food Had to throw out all items Room had a strong musty smell With over use of cleaner to cover this smell
Stayed 2 nights in Jul 2025

4/10 Poor

Leslie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was great.. very attentive. The building was old and outdated and in serious need of repair. The elevator did not work. The outside pool was not functioning and the indoor water park appeared to be dirty. They have not done a good job maintaining the property.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
It was an older hotel definitely in need of an upgrade. Only one elevator in th B entrance worked. No remote for the TV. Air conditioning not working in part if the hallway. Location was fine and easy access to the Thruway.
Stayed 1 night in Aug 2025