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Hilton Baton Rouge Capitol Center

4.0 star property
Art Deco hotel with free airport shuttle and 24-hour business centre

Photo gallery for Hilton Baton Rouge Capitol Center

Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Exterior
Lobby
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • Free airport shuttle
  • Bar
The current price is NZ$232
includes taxes & fees
25 May - 26 May

Explore the area

Map
201 Lafayette St, Baton Rouge, LA, 70801
  • Raising Cane's River Center
    ‪5 min walk‬
  • Belle of Baton Rouge Casino
    ‪10 min walk‬
  • Louisiana State Capitol
    ‪13 min walk‬
  • Baton Rouge, LA (BTR-Baton Rouge Metropolitan)
    ‪12 min drive‬

Room options

View all photos for One king bed river view

37-inch LCD TV with cable channels, TV, MP3 dock

One king bed river view

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 31 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Accessible, City View

Premium bedding, down duvets, in-room safe, iron/ironing board

1 King Bed, Accessible, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, River View

Junior Suite, 1 King Bed, River View | Living area

Junior Suite, 1 King Bed, River View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 44 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room business centre

Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

View from room

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two double beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Two double beds

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds

In-room business centre

Executive Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible

Suite, Accessible | Living area

Suite, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Hairdryer
  • 44 sq m
  • Sleeps 6
  • 1 King Bed

Two double beds river view

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, iron/ironing board

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

37-inch LCD TV with cable channels, TV, MP3 dock

Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds, Accessible, City View

Premium bedding, down duvets, in-room safe, iron/ironing board

2 Double Beds, Accessible, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, River View

37-inch LCD TV with cable channels, TV, MP3 dock

Executive Room, River View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Double Beds, River View

Premium bedding, down duvets, in-room safe, iron/ironing board

Executive Room, 2 Double Beds, River View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible

Room, Accessible | View from room

Room, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

37-inch LCD TV with cable channels, TV, MP3 dock

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 51.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One king bed

1 King Bed | In-room business centre

One king bed

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Accessible, River View

Premium bedding, down duvets, in-room safe, iron/ironing board

1 King Bed, Accessible, River View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 17 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, River View

37-inch LCD TV with cable channels, TV, MP3 dock

Executive Room, 1 King Bed, River View

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

In-room business centre

Executive Room

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Balcony, River View

Premium bedding, down duvets, in-room safe, iron/ironing board

Executive Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Balcony, River View

Premium bedding, down duvets, in-room safe, iron/ironing board

Executive Room, 2 Queen Beds, Balcony, River View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Baton Rouge

Hilton Baton Rouge Capitol Center puts you in the heart of Baton Rouge, within just a 10-minute stroll of popular attractions like Mississippi River and Raising Cane's River Center. Highlights at this Art Deco hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Kingfish Restaurant, serves American cuisine and is open for breakfast. Kingfish Lounge is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Enjoy the outdoor swimming pool, free pool cabanas and pool loungers. Added amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. Buffet breakfast is available at weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 4-property class Historic Downtown Baton Rouge hotel include Louisiana State University and Tiger Stadium.

What's nearby

  • Raising Cane's River Center - 5 min walk - 0.5 km
  • Belle of Baton Rouge Casino - 10 min walk - 0.9 km
  • Louisiana State Capitol - 13 min walk - 1.1 km
  • Louisiana State University - 5 min drive - 4.4 km
  • Tiger Stadium - 6 min drive - 5.5 km

Getting around

  • Baton Rouge, LA (BTR-Baton Rouge Metropolitan) - 11 min drive

Restaurants

  • ‪Poor Boy Lloyd's - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Schlittz & Giggles - ‬2 min walk
  • ‪The River Room - ‬3 min walk
  • ‪The Little Village - Downtown - ‬5 min walk

About this property

Hilton Baton Rouge Capitol Center

Art Deco hotel with free airport shuttle and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business centre and 14 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 20000 square feet (1858 square metres) and includes a conference centre. An outdoor pool, a vending machine, and concierge services are also featured at Hilton Baton Rouge Capitol Center. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee.

This Art Deco Baton Rouge hotel is smoke free.

  • 291 guestrooms or units
  • 10 levels
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 1927
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Baton Rouge Capitol Center offers 291 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include designer toiletries and hairdryers.

This Baton Rouge hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board.

Languages

English, Spanish

Similar properties

Reception

Origin Baton Rouge, a Wyndham Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 426 reviews
The price is NZ$253
includes taxes & fees
26 May - 27 May
Origin Baton Rouge, a Wyndham Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Covered valet parking on site (USD 33 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 22.95 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Kingfish Lounge
  • Kingfish Restaurant

Things to do

  • Outdoor pool
  • Stereo
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (20,000 square foot of space)

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 10 floors
  • Art Deco architecture
  • Ballroom
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.95 per person
  • Valet parking fee: USD 33 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.
    Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Baton Rouge Capitol Center
Hilton Capitol Hotel
Hilton Capitol Hotel Baton Rouge Center
Baton Rouge Hilton
Hilton Baton Rouge Capitol Hotel Baton Rouge
Hilton Hotel Baton Rouge
Hilton Baton Rouge Capitol Center Hotel
Hilton Capitol Center Hotel
Hilton Capitol Center
Baton Rouge Hilton
Hilton Hotel Baton Rouge
Hilton Baton Rouge Capitol Center Hotel
Hilton Baton Rouge Capitol Center Baton Rouge
Hilton Baton Rouge Capitol Center Hotel Baton Rouge

Frequently asked questions

What is the cancellation policy at Hilton Baton Rouge Capitol Center?

Hilton Baton Rouge Capitol Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Baton Rouge Capitol Center?

As of 9 May 2025, prices found for a 1-night stay for 2 adults at Hilton Baton Rouge Capitol Center on 25 May 2025 start from NZ$231.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Baton Rouge Capitol Center?

Yep, Hilton Baton Rouge Capitol Center has covered valet parking with in/out privileges for USD 33 per night.

Does Hilton Baton Rouge Capitol Center have a pool?

Hilton Baton Rouge Capitol Center has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What makes Hilton Baton Rouge Capitol Center a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Baton Rouge Capitol Center.

Does Hilton Baton Rouge Capitol Center serve breakfast?

You bet, buffet brekkie is available at weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Baton Rouge Capitol Center?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hilton Baton Rouge Capitol Center?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Baton Rouge Capitol Center?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Hilton Baton Rouge Capitol Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 423 out of 1000 reviews
Rating 8 - Good. 193 out of 1000 reviews
Rating 6 - Okay. 190 out of 1000 reviews
Rating 4 - Poor. 90 out of 1000 reviews
Rating 2 - Terrible. 104 out of 1000 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds are very soft and are probably very old. The service in the restaurant was horrible. The bartender was nice in the front desk. People were nice. The downtown area there is not very nice or pleasant to be in. A lot of rundown buildings.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

It's fine, good

An aging property with smaller rooms than what if feels like you should find in BR.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was very nice, great architecture, and in a convenient location. Very walkable. Comfortable beds. Our room had a beautiful view of the Mississippi River, and the sunset was gorgeous. We were very near the rooftop pool, which would have been nice if the area was open. I understand it’s closed for “winter” but the area had lots of space, sitting areas, cornhole games, etc. that could have easily been enjoyed in the mild Louisiana “winter”, especially since there is no other courtyard or outdoor area to enjoy at the hotel. We must have been VERY close to the valet garage on the floor we stayed on (3), because we were awakened constantly by car horns.
Stayed 1 night in Feb 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Victoria

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
My bathroom was so dirty. Ring around toilet, stains on sink counter, bathtub was dirty and rusty. We asked to be moved to another room and unfortunately, it had the same issues. The staff was very accommodating with moving us and checking on us, but we didn't want to keep changing rooms if they were all the same.
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Samuel

Stayed 1 night in Jan 2025

10/10 Excellent

DAPHNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This my first time staying at this hotel and it was a positive experience! I would definitely stay here again!
Stayed 2 nights in Jan 2025

10/10 Excellent

Bruce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Cassius

Stayed 2 nights in Jan 2025

6/10 Okay

Alexandra

Business traveller
Quick and efficient
Stayed 1 night in Jan 2025

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location
Stayed 1 night in Jan 2025

6/10 Okay

Claire

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The service from the staff was excellent. The rooms are in serious need of renovations, though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Dana

Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service

Staff Indifference

Rooms are not updated and smell a little.. Ours was a family travel, the door on one of our rooms was not working and went to the front desk and they had us change rooms... Our rate was pre-paid including breakfast but the lady at the restaurant said we were not on her list and made my wife & son pay for breakfast. They paid because they felt embarrased they way the lady at the restaurant was telling them to pay in front of other guests... When I went to the front desk they confirmed our rate included breakfast but that they couldn't do anything as it was different systems... I went to back to the restaurant and the under trained lady could not resolve the issue. I asked for the general manager, was told that he/her was not available as it was a day off for him/her... They supposedly called the food director a Mr Scott, after waiting for over an hour for him at the lobby he never showed up... I had to leave and continue my travel... Called back a couple of hours later and spoke to Marianne (I might have her name wrong), wgo said she was the front desk manager, who said she would take this matter to the appropriate people, and left my phone number with her... Nobody ever called back... In my mind they commited fraud on me... I tried to resolve this matter in good faith, but nobody from the staff seems to care about the customer.
Stayed 1 night in Jan 2025

6/10 Okay

Lesia

Stayed 2 nights in Jan 2025

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 2 nights in Jan 2025

6/10 Okay

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

amirreza, Plano

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No covered valet if its rainy you will get soaked to get in to the hotel ! The hotel is old and water quality is bad we get room with views to the river but the windows were super dirty you couldn’t see anything!!!! Not recommended at all
Stayed 1 night in Dec 2024

6/10 Okay

Jamal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Can do better

Upon arrival wayer stain toliet broken tissue dispenser and the toilet was having issues flushing. I was hoping for a refund or some type of reimbursement for the poor experience. The staff was EXCELLENT.
Stayed 2 nights in Dec 2024

10/10 Excellent

FaZzal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A solutes wonderful and welcoming staff. Quiet, and well located hotel….. cannot fault in any way….. pool terrace is fantastic.
Stayed 1 night in Dec 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 1 night in Dec 2024

10/10 Excellent

Hilario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024