2/10 Terrible
Pilar
Travelled with family
23 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at the property late afternoon.
We bought a lot of our own food to cook and eat due to dietary. As soon as we walked in the house it had a terrible smell. I used my expensive perfume to make the place smell better. We noticed there was an issue with the stumps under the floor. It was uneven in areas by as much as 10cm. The fridge door was filthy, i cleaned the fridge inside and out.the kitchen sink was dirty. My husband ended up going out with my adult son to grt dinner while i cleaned the kitchen and the dirty bathroom. It was when i was cleaning the kitchen sink that it became obvious how badly it was blocked. By that stage I messaged the property after hours number. The response I got was "we will call a plumber in the morning" we sat and waited the next morning. I messaged aroound 10am. I was that all the plumbers were at footy. It didn't appear that the person I was messaging even cared. I had to insist on a plumber and the message response I got was. "The housekeeper checks the sink and nothing was reported". I had to remind the person that the sink blockage was a serious health issue and that it was affecting our weekend getaway to celebrate my 65th Birthday. She could care a less. She tried everything to make me go away. A plumber finally arrived at just after 12noon. The plumber himself commented on how bad and filthy the blockage was. It took over an hour to unblock it. I took pictures of the filthy and rundown estate of the house and sent it
Pilar
Stayed 3 nights in Jun 2025