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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Photo gallery for Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Exterior
Exterior
7 outdoor pools, open 11:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby
Sports facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services
The current price is NZ$755
includes taxes & fees
17 June - 18 June

Explore the area

View map
Rotonda del Fuego, Terra Mítica, Benidorm, Alicante, 3592
  • Place, La Marina Shopping Center
    ‪6 min drive‬
  • Place, Villaitana Golf Course
    ‪7 min drive‬
  • Place, Terra Mítica
    ‪7 min drive‬
  • Airport, Alicante (ALC-Alicante Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Sea View

  • Sea view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down duvets, minibar, in-room safe

Superior Room

  • Mountain view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite

Premium bedding, down duvets, minibar, in-room safe

Suite

  • Ocean view
  • 98 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2x2 Adjoining Family)

  • Mountain view
  • 84 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Room, Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Superior Room, Sea View (2+1)

  • Sea view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room Single Use, Sea View

  • Sea view
  • 42 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Sea View (or Garden View, 2+1)

Premium bedding, down duvets, minibar, in-room safe

Suite, Sea View (or Garden View, 2+1)

  • Sea view
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Sea View (2+2)

Premium bedding, down duvets, minibar, in-room safe

Superior Room, Sea View (2+2)

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2+1)

  • Mountain view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Sea View (2+1)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Superior Room (2+1)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family 4+2)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2x2 Adjoining Family 4+2)

  • Mountain view
  • 84 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Room (2+2)

Premium bedding, down duvets, minibar, in-room safe

Superior Room (2+2)

  • Mountain view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (2x2 Adjoining Family 4+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2x2 Adjoining Family 4+1)

  • Mountain view
  • 84 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room Single Use

  • Mountain view
  • 42 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Room, Sea View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Benidorm

A luxury stay in Benidorm awaits you at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel. You'll be 3.5 km (2.2 mi) from Poniente Beach and 2.2 km (1.4 mi) from Terra Mítica. Highlights at this family-friendly hotel include 5 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering at Asia Gardens can include Thai massages and body scrubs along with access to the steam room. The buffet restaurant, Buffet Udaipur, serves international cuisine and is open for dinner. Bar Bonsai is the hotel's own bar, serving drinks along with dinner. Enjoy the gym, seasonal outdoor swimming pool, kids' swimming pool and pool loungers. 10764 square feet (1000 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Benidorm hotel, attractions include Cala de Finestrat and Benidorm Palace.

What's nearby

  • La Marina Shopping Center - 6 min drive - 3.5 km
  • Villaitana Golf Course - 7 min drive - 2.8 km
  • Terra Mítica - 7 min drive - 2.8 km
  • Llevant Beach - 11 min drive - 8.4 km
  • Benidorm Palace - 16 min drive - 10.1 km

Getting around

  • Benidorm Tram Station - 8 min drive
  • La Vila Joiosa Tram Station - 14 min drive
  • Alicante (ALC-Alicante Intl.) - 34 min drive

Restaurants

  • ‪Sofi - ‬7 min drive
  • ‪Pizza Go - ‬4 min drive
  • ‪Popeyes - ‬4 min drive
  • ‪KFC - ‬3 min drive
  • ‪Localolita - ‬4 min drive

About this property

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel offers its guests a full-service spa, 7 outdoor swimming pools, a health club, and a seasonal outdoor pool. There are 5 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A children's pool, spa services, and a library are also featured at the luxury Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel. An area shuttle within 200 kilometres and an airport shuttle (available 24 hours) are available for a fee.

This 5-star Benidorm hotel is smoke free.

  • 312 guestrooms or units
  • 5 levels
  • 8 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • No smoking on site
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel offers 312 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

This Benidorm hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Asia Gardens has 2 treatment rooms, including rooms for couples. Services include Thai massages, facials, body scrubs and body treatments. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 10 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 200 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Bonsai
  • Buffet Udaipur
  • In Black
  • Koh Samui
  • Palapa

Things to do

  • 7 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Library
  • Pilates classes
  • Playground
  • Stereo
  • TV in common areas
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,764 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • 8 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: EUR 100
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: EUR 10 per day (rates may vary)
  • Airport shuttle fee: EUR 115 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: EUR 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses some solar and geothermal energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar and geothermal energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in January and close in December.
  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Asia Gardens Hotel
Barceló Asia Gardens Hotel & Thai
Barceló Asia Gardens Hotel & Thai Spa
Barcelo Asia Gardens Hotel Thai Spa Finestrat
Barceló Asia Gardens Thai
Thai Spa Hotel
Barceló Asia Gardens Hotel Thai Spa Finestrat
Barceló Asia Gardens Thai Spa Finestrat
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel Finestrat
Barcelo Asia Gardens Thai Spa Finestrat
Barceló Asia Gardens Thai Spa
Barcelo Asia Gardens Hotel And Thai Spa
Barcelo Asia Gardens Thai Spa
Asia Gardens Thai Spa Royal Hideaway Finestrat
Barcelo Asia Gardens Hotel & Thai Benidorm
Barcelo Hotel Asia Gardens
Asia Gardens Thai Spa Royal Hideaway
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel Benidorm
Asia Gardens Thai Spa Royal Hideaway Benidorm
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Benidorm
Asia Gardens Hotel Thai Spa Royal Hideaway Hotel
Hotel Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Barceló Asia Gardens Hotel Thai Spa
Barcelo Asia Gardens Hotel Thai Spa
Asia Gardens Thai Spa Royal Hideaway
Barcelo Asia Gardens Thai Spa
Asia Gardens Hotel Thai Spa a Royal Hideaway Hotel
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Hotel
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Benidorm

Frequently asked questions

What is the cancellation policy at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

As of 9 Jun 2026, prices found for a 1-night stay for 2 adults at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel on 17 Jun 2026 start from NZ$755, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

The closest beach to Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel is Poniente Beach (3 km).

Is there a spa on site at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

Yep, Asia Gardens is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Thai massages.

Does Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel have a pool?

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel features 2 poolside bars, 7 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel a romantic place to stay?

Couples spa treatments and al fresco dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel.

Is Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel family-friendly?

You bet! With amenities such as a children's pool, children's meals and babysitting services, it's no surprise that Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel is a hit with families.

Is there a free airport shuttle available at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel?

No, pets are not allowed.

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 243 out of 322 reviews
Rating 8 - Good. 59 out of 322 reviews
Rating 6 - Okay. 12 out of 322 reviews
Rating 4 - Poor. 4 out of 322 reviews
Rating 2 - Terrible. 4 out of 322 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all wonderful. Lovely hotel and beautiful peaceful vibes.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant food and great service - thoroughly enjoyed!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and would definitely recommend
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

ebtehal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoying the nature and the atmosphere very relaxing environment, clean rooms and amazing staff.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay.
Stayed 1 night in May 2023
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👌
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ignazio

Liked: Cleanliness, amenities, property conditions & facilities
Everything i expected from an hotel of this caliber
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jurgita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with amazing pools and gardens. Wonderful amenities for children. It’s a bit dated but very well maintained.
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fabulous luxury hotel for blobbing out

A fabulous hotel. We stay there and we never leave the hotel, it is so lovely. Wide range of dining. Best thing is the fantastic atmospheric gardens. Some furniture in our room was just starting to look a little bit worn, but hardly noticable.
Stayed 3 nights in Oct 2022
Verified

8/10 Good

Majid

Liked: Cleanliness, amenities, property conditions & facilities
The gardens and the pools, food options at the resort sub par
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was awful. Have to hold it while taking a shower. Floor got wet and I had to take 20 mins drying it out. Only negative.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant!

our second stay at hotel. Another brilliant experience.
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited with my elderly parents who have mobility issues and the staff was accommodating and assigned us rooms close to the pools. However, there are a lot of uphills to push wheelchairs and to get from the lobby to our rooms we had to take 4 different elevators. The hotel is lovely and the grounds are lush. The rooms and bathrooms were spacious. We loved the 3 outdoor heated pools. The hotel was so quiet at this time of year. The restaurants rotated in which were open daily and they were expensive but the food was good. We were able to take a taxi to Benidorm for dinner one night and the concierge was very helpful with suggestions on where to eat and making us a reservation. There didn’t seem to be entertainment at the hotel at night. We made the decision to leave a day early because of flood warnings (the DANA) and management was very accommodating in giving us a refund for that one night since it was a declared emergency. I highly recommend the hotel and hopefully will be back.
One of the heated pools
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic getaway

Unfortunately on arriving it became apparent straight away that somehow our booking had been missed. The hotel was not busy so they soon found us a room. Other than a couple of minor issues, phone in room not working, no milk for tea/coffee and having to request an iron, we had a wonderful stay. The staff are fantastic, so friendly and always on hand. Food and service was very good although disappointing that some restaurants were not open.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Lars Raahauge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service levels dropping from last time.

Have been here before and service level’s are falling. On the positive side there is a new pool area, and still nice surrounding in the hotel. The negative is to less space in the open restaurants for lunch, so if you want lunch you need to book. I you are late for lunch you will not get any at the hotel. 😩
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Diego

Liked: Cleanliness, amenities
In general it is a great hotel. The amenities are great. Unfortunately, considering that it is a Leading Hotel of the world it does not hold the quality standard. There where areas that where poorly maintained that can be taken care easily such as placemats in the restaurant during breakfast where broken and some tables where damaged. What needs a little more effort is the quality of food. The food lacked taste and was not to the level of other Leading Hotels of the World. Other than this issues I still recommend the hotel and we had a lovely stay with ample rooms, great pools and kids activities.
Stayed 2 nights in May 2023
Verified

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service

Poor service level

A truely spot on example of a poor managed staff lacking the skills to execute the level of service needed at 5 star hotel being a member of leading hotels of the world. Every service staff we made contact with during our two night stay were very disengaged and seemed like they didn’t understand the purpose of their job is to make guests feel welcomed and they lacked awareness, respect and kindness. Its been quite a while since I’ve experienced such poor level of service and commitment on all levels.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Fatah

Liked: Cleanliness, staff & service, amenities
Personnel serviable et à l'écoute
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Håvard Heggem

Liked: Cleanliness, staff & service, amenities
Fornøyd med service, rom og fasiliteter for øvrig. Et av få hoteller i området med oppvarmet utebasseng.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Maria Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

El paraíso al lado de casa
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes zonas comunes y habitación. No cumplen con lo prometido por tener perfil oro expedia
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El buffet de desayuno y cena excelente pero faltaría más variedad para personas celiacas
Stayed 2 nights in Aug 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ondermaatse service voor 5 sterren

Service ver onder de maat, onvriendelijk en onkundige crew, geen 5 sterren waard. Hotel reageert nergens op, ook niet op klachtbrief
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Alina Elena

Liked: Cleanliness, staff & service, amenities
Alojamiento inmejorable. Trato muy bueno por parte de todo el personal
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Ann-Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt hotel, jättevacker trädgård! Kanonbra frukost.
Stayed 1 night in May 2024