2/10 Terrible
Daniel
Travelled with family, Travelled with group
7 Jul 2025
Should have seen not getting a free cookie as a red flag!! Booked this hotel due to the high reviews and a couple of needed amenities. Booked a two bed queen suite. Upon checking in we were immediately told that one of the biggest reasons we booked - a free airport shuttle and a free community shuttle - wasn’t being offered because they didn’t have a driver staffed (not the BS “first come first serve” I was texted by a staffer - the van stayed in the same spot for most of our stay) This was unacceptable as it was a major reason we booked here - this was for groomsmen in a wedding who all had different flights as well as local errands to run where the community shuttle would have been great. Instead we ran up an Uber tab. Also, upon checkin the refrigerator didn’t work. Fortunately maintenance came and addressed it but we needed to use a bunch of towels to sop up the mess and the room had a low-level bad odor for our entire stay. Was also not pleased with staffer Evan for trying to blame Expedia for the shuttle issue - it’s not on them, it was on you. Will not stay here ever again. Also, the price for the breakfast is ridiculous. Walk across the street to First Watch for a much better value!
Daniel
Stayed 3 nights in Jun 2025