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PHÖNIX Hotel

4.0 star property

Photo gallery for PHÖNIX Hotel

Exterior
Exterior
Terrace/patio
Body treatments, hot stone massages, body wraps, body scrubs, facials
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$237
includes taxes & fees
17 July - 18 July

Explore the area

View map
Am Räschen 2, Bergneustadt, 51702
  • Place, Bergisches Land Nature Park
    ‪1 min walk‬
  • Place, Aggertalsperre
    ‪7 min drive‬
  • Place, Cologne Cathedral
    ‪56 min drive‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪54 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.4 out of 10
Very good
(6 reviews)
  • 17 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View

Comfort Double Room, Park View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Bergneustadt

At PHÖNIX Hotel you'll be steps from Bergisches Land Nature Park and 2 km (1.3 mi) from Aggertalsperre. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include hot stone massages, body wraps and mani/pedis. The restaurant, Panorama Restaurant, serves Regional cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna as well as access to a playground. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Bergneustadt hotel include Gumbala Water Park and Lieberhausen Church.

What's nearby

  • Bergisches Land Nature Park - 1 min walk - 0.0 km
  • Aggertalsperre - 7 min drive - 2.6 km
  • Cologne Trade Fair Grounds - 51 min drive - 66.8 km
  • LANXESS Arena - 52 min drive - 67.5 km
  • Cologne Cathedral - 56 min drive - 70.5 km

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪BowlingCenter Oberberg - ‬5 min drive
  • ‪Alanya - ‬9 min drive
  • ‪Blue Mama - ‬9 min drive
  • ‪Mongo Buffet - ‬8 min drive
  • ‪McDonald's - ‬10 min drive

About this property

PHÖNIX Hotel

PHÖNIX Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the business-friendly PHÖNIX Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Bergneustadt hotel.

  • 58 guestrooms or units
  • Conference rooms
  • Deli
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and complimentary bathrobes. This accommodation offers separate sitting areas and includes desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps and body scrubs.

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4.2 out of 5, Very good, 355 reviews
The price is NZ$167
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

What is the cancellation policy at PHÖNIX Hotel?

PHÖNIX Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at PHÖNIX Hotel?

As of 27 Jun 2026, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on 17 Jul 2026 start from NZ$237, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at PHÖNIX Hotel?

Yep, PHÖNIX Hotel has a free self car park and free valet parking.

Is there a spa on site at PHÖNIX Hotel?

Yep, there is an onsite spa at PHÖNIX Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does PHÖNIX Hotel have a pool?

PHÖNIX Hotel has an indoor pool.

Is there a free airport shuttle available at PHÖNIX Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at PHÖNIX Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at PHÖNIX Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at PHÖNIX Hotel?

Furry friends are welcome at PHÖNIX Hotel, with food and water bowls on offer.

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 160 reviews
Rating 8 - Good. 71 out of 160 reviews
Rating 6 - Okay. 13 out of 160 reviews
Rating 4 - Poor. 4 out of 160 reviews
Rating 2 - Terrible. 2 out of 160 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ilona

Liked: Amenities
Perfect hotel for relaxing. Great SPA. Wonderful view. Tasty food ❤️
Stayed 1 night in Jan 2024
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Zoe

Liked: Cleanliness
The bed was very uncomfortable asnit was 2 single beds pushed together and the bed kept seperating - i had booked a double room so this wasnt good as we didnt sleep well
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Lage mit Blick auf den Ort. Gute Parkmöglichkeiten, sehr schöner Wellnessbereich. Gut ausgestattetes Zimmer, bequemes Bett und sehr freundliches Personal. Super Frühstück 😃
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes und solides 4-Sterne-Hotel, Preisleistung gut 👍
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Britta

Liked: Cleanliness, amenities, property conditions & facilities
Das Personal ist ausnahmslos extrem freundlich und zuvorkommend. Das habe ich selten so erlebt. Das Frühstück lässt keine Wünsche offen. Alles sehr frisch und lecker. Einzig das Rührei. Hier würde ich vorschlagen, eine kleinere Portion ans Buffet zu stellen und dann öfters mal frisch nachzulegen. Das Rührei in dieser großen Menge war leider nur lauwarm. Geschmacklich allerdings auch sehr gut 😊 Das Hotel im allgemeinen war sehr sauber und das Zimmer nett und zweckmäßig eingerichtet. Wir kommen sicher mal wieder
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities
Wie immer hervorragend. Super bequeme Betten, top Internet, sehr gute Auswahl beim Frühstück
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Christine

Liked: Cleanliness
Zimmer okay, Bad winzig, toller Wellnessbereich. Beim letzten Aufenthalt gab es einen Wasserschaden & heute Morgen um 6 Uhr Feueralarm, weil es in der Küche einen Zwischenfall gegeben hatte. Anschließend stand nur noch kaltes Wasser für das Duschen und die darüberhinaus gehende Morgentoilette zur Verfügung😢😢😢 Eine angemessene Entschädigung wurde nicht angeboten 😡
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities
Parken direkt am Haus, sauberes Zimmer, ruhige Lage. Gutes Frühstücksbuffet. Umfangreiche Karte im Restaurant. Hochwertige Gerichte, geschmacklich ebenso im oberen Bereich wie die Preise.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel für Business und Privat

Schönes Hotel am Hang. Gutes Frühstück
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Stefanie

das Personal, das Essen inkl Frühstück, das Schwimmbad, das Zimmer = top nur das Bett war mir persönlich zumindest zu weich
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bestes Hotel in der Umgebung

Gute Betten, hervorragendes Internet
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Christine

Tolle Aussicht- sehr nettes & bemühtes Personal
Stayed 1 night in May 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne ruhige Lage für eine Auszeit. Netter Wellness Bereich. Gutes Frühstück
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Topp! Sehr nettes Personal!
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Dr. Sad

Liked: Amenities
Sehr gut
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Raik

Liked: Staff & service, amenities, property conditions & facilities
Würde ich wieder buchen
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niks op aan te merken. Leuk verblijf, lekker eten en een goed bed. Sauna en zwembad zijn proper.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Birgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Daniel

Ausgezeichnet
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war eine Nacht im Hotel, mir hat alles super gefallen. Wellnessbereich perfekt mit Sauna. Alle Mitarbeiter super freundlich, Essen im Restaurant sehr guter Auswahl. Immer wieder gerne.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes und angenehmes Personal Sehr gutes Preis- Leistungsverhältnis Und Frühstücksbüffet Das Zimmer ist ein wenig in die Jahre gekommen aber sauber Leider konnte ich aufgrund der persönlichen Umstände Saun- & Schwimmbad nicht nutzen. Öffnungszeiten bis 22:30 wären toll gewesen
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Adolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles okay
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gerne wieder

Gute, viele Parkmöglichkeiten. Schöner Wellnessbereich. Schönes großes Doppelzimmer. Frische Brötchen vom Bäcker.
Stayed 1 night in Oct 2024

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