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Aparthotel

Candlewood Suites Berlin Charlottenburg by IHG

Property class: 3

Photo gallery for Candlewood Suites Berlin Charlottenburg by IHG

Exterior
Restaurant
A reception desk with a sign for Candlewood Suites by IHG, a fire extinguisher, a phone, and a small potted plant.
The entrance to Candlewood Suites by IHG in Berlin, featuring glass doors and a welcome sign.
A self-service beverage station with a refrigerated display and a snack counter.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Outdoor space
  • 24/7 front desk
The current price is NZ$185
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
Franklinstraße 25, Berlin, 10587
  • Place, Tiergarten Park
    ‪13 min walk‬
  • Place, Zoo Berlin
    ‪17 min walk‬
  • Place, Kurfürstendamm
    ‪5 min drive‬
  • Airport, Berlin (BER-Brandenburg)
    ‪45 min drive‬

Room options

View all photos for Studio, 1 Queen Bed

Room amenity

Studio, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Room amenity

Studio Suite

  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Apartment, 1 Bedroom, Kitchen (Dining)

Room amenity

Apartment, 1 Bedroom, Kitchen (Dining)

  • Sleeps 2
  • 1 Single Bed

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About the area

Berlin

Candlewood Suites Berlin Charlottenburg by IHG places you in the centre of Berlin, within a 30-minute stroll of Zoo Berlin and Kurfürstendamm. Highlights at this aparthotel include free in-room WiFi. .Each apartment is soundproofed and features a flat-screen TV with satellite channels, along with a safe, a hairdryer and a desk. Weekly housekeeping is available. .This pet-friendly aparthotel offers free WiFi in public areas and a 24-hour health club, and has a 24-hour front desk. Plus you'll find a garden, a lift and a vending machine. .With a stay at this 3-property class Charlottenburg aparthotel, you'll be 3.8 km (2.4 mi) from Messe Berlin and 4 km (2.5 mi) from Brandenburg Gate.
View more Aparthotels in BerlinOpens in a new window

What's nearby

  • Technical University - 12 min walk - 1.0 km
  • Tiergarten Park - 13 min walk - 1.1 km
  • Zoo Berlin - 17 min walk - 1.5 km
  • Kurfürstendamm - 5 min drive - 2.3 km
  • Deutsche Oper Berlin - 5 min drive - 2.1 km

Getting around

  • Alt-Moabit Gotzkowskystr. Bus Stop - 7 min walk
  • Ernst Reuter Place U-Bahn - 12 min walk
  • Berlin (BER-Brandenburg) - 41 min drive

Restaurants

  • ‪Finesse Bistro - ‬5 min walk
  • ‪Agni - ‬9 min walk
  • ‪Bibim House 86 - ‬4 min walk
  • ‪Kim Thanh - ‬4 min walk
  • ‪Aroma Café & Bäckerei - ‬7 min walk

About this property

Candlewood Suites Berlin Charlottenburg by IHG

Candlewood Suites Berlin Charlottenburg by IHG offers its guests a 24-hour health club, a vending machine, and a garden. Public spaces have free WiFi.

This 3-star Berlin aparthotel is smoke free.

  • 139 guestrooms or units
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
Candlewood Suites Berlin Charlottenburg by IHG offers 139 accommodations with a safe and a hairdryer. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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8 Nov - 9 Nov
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot

Dining

  • Dining table

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed: EUR 25 per night

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 43-inch flat-screen TV with satellite channels

Outdoor areas

  • Garden

Work spaces

  • Desk
  • Desk chair

Comfort

  • Heating

Pets

  • Pet friendly
  • Fee: EUR 25 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Mobile key entry
  • Safe
  • Vending machine
  • Weekly housekeeping

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • 24-hour gym
  • 24-hour health club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 139 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The check-in location differs from the property location; go to: [Holiday Inn - the niu, Flash Berlin / Franklinstraße 25, 10587]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 8.025 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Acora Berlin Living The City
Candlewood Suites Berlin Charlottenburg by IHG Hotel
Candlewood Suites Berlin Charlottenburg by IHG Berlin
Candlewood Suites Berlin Charlottenburg by IHG Hotel Berlin

Frequently asked questions

What is the cancellation policy at Candlewood Suites Berlin Charlottenburg by IHG?

Candlewood Suites Berlin Charlottenburg by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites Berlin Charlottenburg by IHG?

As of 4 Nov 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites Berlin Charlottenburg by IHG on 15 Nov 2026 start from NZ$185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Candlewood Suites Berlin Charlottenburg by IHG?

No, Candlewood Suites Berlin Charlottenburg by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Candlewood Suites Berlin Charlottenburg by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Candlewood Suites Berlin Charlottenburg by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 61 reviews
Rating 8 - Good. 22 out of 61 reviews
Rating 6 - Okay. 10 out of 61 reviews
Rating 4 - Poor. 5 out of 61 reviews
Rating 2 - Terrible. 4 out of 61 reviews

8.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
close to University, walkable with good local bus routes.
Stayed 4 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
we couldn't reach anyone from hotel about our cancellation.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
The receptionist was awesome. Very friendly and helpful.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
We arrived late but check in was easy via the 24hr reception in the hotel next door. The suite was the well equipped and finished to a high standard and spotlessly clean. Would thoroughly recommend staying here again
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It was good. Staffs were really cool
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Liked: Check-in, listing accuracy
Disliked: Cleanliness
Not very clean, kitchen wares were super dirty, first stove did not even work so we had to change rooms. Had rugs in the room with lots of dirt. Everything was dusted, and weird stains in curtains and sheets.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week and really liked the place. It was about a 10 minute walk to 2 subway stations and the park. We did not hear a sound when our door was closed. Everything was really comfortable.
Stayed 7 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the small kitchen and dishwasher in the room. Hotel is quite far away from subway station.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Good hotel but…

It’s a fab hotel, has great priced eateries, of great quality at end of road, as well as supermarket, the train for town is just 10 mins away but why they didn’t install air con is anyone’s guess, it’s a must The room never cooled to make it bearable, even with fan on 24/7. The bathroom worse
Stayed 5 nights in Jul 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, room comfort
No hot water for 5 days !!!!!
Stayed 7 nights in May 2023
Verified review

6/10 Okay

Liked: Staff & service
Check in was difficult as I received no instruction in English how to Obtain my key as there’s no receptionist . The room I had was like a Sauna and with no A/C. Luckily the staff at the NUI next door were excellent and helped me with getting in and changing my room.
Stayed 11 nights in Sep 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel couldn’t check us in to begin with and left us sat with another guest for 2 hours, the manager would not come to speak to us only email the front desk, it was 32 degrees and we never got offered a drink or anything.
Stayed 3 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness
I didn't like the location at all Very basic room U cant even call the room service to come and fix anything Check in self was the worse experience. Very poor area with everything. I had really very bad experience. Not convenient at all for the transportation.
Stayed 8 nights in Apr 2023
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not the best visit, I'm afraid. The property is challenging to access (the hotel I booked under is named something different) and when I arrived at the hotel, the reception desk was closed. I had to check into another hotel's desk, which wasn't very clear. I also think the fact the rooms are only cleaned weekly to be a big downside. The rooms accumulate a lot of dust, so much so that when I checked into the room it was dusty already. After 2 nights, it was very noticeable, but I don't think its fair to expect guests to pay for housekeeping when the building is so dust/dirt prone. I wouldn't recommend staying again.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Both the reception staff and the cleaning staff put very little effort so that the passenger is comfortable. On the other hand, forget an envelope with documents in the room. As of today, it is impossible to communicate by phone, they did not respond to any of the 3 emails sent, my son went to the hotel twice and they do not allow him to enter with someone from the hotel to look for the envelope, they tell him that they are going to call him and nothing. A shame
Stayed 14 nights in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Not comfortable

The building is new and clean, but the spatial distribution of things inside the rooms is just not functional. In the bathroom, the mirror is way too far from the sink, rendering it impossible to e.g. floss or do skincare treatments. The shower area has no door or curtain so the water floods the whole bathroom while showering. There is no air conditioning and the room was extremely hot, making it difficult to sleep even with the window left completely open.
Stayed 5 nights in Jun 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New. No AC . In a nice area ..

I stayed here in the height of summer . No AC . The building isn’t a year old . Quite noisy fromannindustrial unit next door I moved the other side of the building to enjoy weeks of builders breaking if the fake brick facade outside . The place is ok luckily I found that I could get a fan after being here a fortnight should’ve been 1 in the room from the get go. The faculties are good just the lack of ac and noise outside . The place is a nice part of berlin but it’s not at all great for public transport . Bus area . An S bahn is in early 20 mins walk to Ubahn stations 15 minute walk . It’s situated right on the border of tiergarten borough and charlottenberg .. the area is nice but quite bad for public transport considering it’s relatively quite central it’s quite puzzling .the place was ok but there are drawbacks ..nothing major
Stayed 28 nights in Jun 2022
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service

Horrible costumer service

First of all, they only send us Email in German. They also also made us pay double due to a mistanke on their end. When i finally reached them on the phone they told me they could not help and to send an email which they used several days to answer. Thankfully the hotel next door helped us. I do not recommend staying here, due to the extremely bad service from acora. The people next door were helpful, but acora was everything but. Most visitors I talked to said the same thing. Read the reviews, and you'll se this has been a problem for many for a long time. Their concept does not work in practice, as they need employees who can help irl, not just say "send an email".
Stayed 9 nights in Feb 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

Hot, dirty, and mediocre.

The reception is in the hotel next door. It was not clear where to queue up for that. Only one key was provided (and when we asked for a second one, they deactivated the first one!). The room was quite dirty; when the cleaner came, they did not make the bed, or empty the bins. On request to empty the bin, half of it was emptied (no new bin bag was put in, though), and half of the contents were moved to another bin! There was no air-con, only a noisy fan. The window could not be opened more than a crack, and so the room was very very noisy. The kitchen might have been OK, but there was a sign saying that there was a smoke alarm, and that if this was set off, there would be an 800EUR charge! Overall, I would not stay here again, as it was hot, dirty, inconvenient and mediocre in all ways.
Stayed 6 nights in May 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication
Check in sehr aufwendig Parken kostenpflichtig gebucht. 21 Euro. Zu teuer für einen zugewiesenen Parkplatz, der nicht einmal verfügbar war. Ich musste an der Seite parken. Ein und Ausfahrt eine Katastrophe. Man muss an die Rezeption und darum bitten, den Pfeiler hinzulegen. Dafür wartet man, in meinem Fall 15 Minuten. Echt schlecht. Türen im Zimmer gehen sehr schwer auf und schlagen extrem hart und laut zu. Mit Koffern in der der Hand einfach nur grausam. Duschen sind klein und man muss extrem aufpassen, dass das Wasser nicht aus dem Duschraum spritzt. Entspanntes Duschen sieht anders aus. Alles ist kompliziert gestaltet, dafür aber aus den einfachsten Mitteln gebaut. Ganz ehrlich gesagt, mit meiner Erfahrung, diamond membership in vielen Ketten, ist das Hotel für diesen Preis absolut nicht zu empfehlen.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Kurz ing gut war der Aufenthalt
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Tout était parfait . Merci encore 👌
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Très bon séjour au sein de l’hôtel, très propre, les chambres sont conforment à la description, le quartier est assez calme dans l’ensemble, parfait pour une petit séjour à Berlin
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Die Reze
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, communication
Behulpzaam personeel, schone kamers
Stayed 4 nights in Nov 2025