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Mercure Hotel Berlin am Alexanderplatz

Property class: 3

Photo gallery for Mercure Hotel Berlin am Alexanderplatz

Breakfast area
Reception
Balcony
Bar (on property)
Property entrance

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View map
Mollstr. 4, Mitte, Berlin, 10178
  • Place, Alexanderplatz
    ‪8 min walk‬
  • Place, Berlin TV Tower
    ‪14 min walk‬
  • Place, Hackescher Markt
    ‪18 min walk‬
  • Airport, Berlin (BER-Brandenburg)
    ‪39 min drive‬

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About the area

Berlin

Mercure Hotel Berlin am Alexanderplatz puts you in the heart of Berlin, within a 20-minute stroll of popular places like Alexanderplatz and Berlin TV Tower. Highlights at this hotel include in-room free WiFi and balconies. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking. .Attractions within a 30-minute walk of this 3-property class Mitte hotel include Hackescher Markt and Museum Island.

What's nearby

  • Torstrasse - 7 min walk - 0.7 km
  • Alexanderplatz - 8 min walk - 0.7 km
  • Berlin TV Tower - 14 min walk - 1.2 km
  • Hackescher Markt - 18 min walk - 1.6 km
  • Museum Island - 5 min drive - 2.0 km

Getting around

  • Mollstraße-Otto-Braun-Straße Tram Station - 2 min walk
  • Alexanderplatz Station - 12 min walk
  • Berlin (BER-Brandenburg) - 43 min drive

Restaurants

  • ‪Einstein Kaffee - ‬9 min walk
  • ‪Hofbräuhaus Berlin - ‬9 min walk
  • ‪Frühstücksraum - ‬3 min walk
  • ‪Cecconi's Berlin - ‬7 min walk
  • ‪Kawsu - ‬9 min walk

About this property

Mercure Hotel Berlin am Alexanderplatz

Public spaces have free WiFi. You'll find a business centre on site. You can enjoy a drink at the bar/lounge. Mercure Hotel Berlin am Alexanderplatz also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Berlin hotel.

  • 1 building
  • 198 guestrooms or units
  • 9 levels
  • Built in 1970
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Mercure Hotel Berlin am Alexanderplatz offers 198 accommodations with a safe and coffee/tea makers. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a shower and hairdryers.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 17.90 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: EUR 18 per person
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 11 per pet, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 8.025 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Self-parking fee: EUR 17.90 per night
  • Pet fee: EUR 11 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

am Alexanderplatz
Berlin am Alexanderplatz
Mercure am Alexanderplatz
Mercure Berlin am Alexanderplatz
Mercure Hotel Alexanderplatz
Mercure Hotel Alexanderplatz Berlin
Mercure Hotel am Alexanderplatz
Mercure Hotel am Alexanderplatz Berlin
Mercure Hotel Berlin Alexanderplatz
Mercure Hotel Berlin am Alexanderplatz
Agon Am Alexanderplatz Berlin
Agon Am Alexanderplatz Hotel Berlin
Mercure Hotel Berlin am Alexanderplatz Hotel
Mercure Hotel Berlin am Alexanderplatz Berlin
Mercure Hotel Berlin am Alexanderplatz Hotel Berlin

Frequently asked questions

Is parking available at Mercure Hotel Berlin am Alexanderplatz?

Yep, Mercure Hotel Berlin am Alexanderplatz has a self car park for EUR 17.90 per night. A self car park is also available, for a fee.

What makes Mercure Hotel Berlin am Alexanderplatz a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Mercure Hotel Berlin am Alexanderplatz.

Does Mercure Hotel Berlin am Alexanderplatz serve breakfast?

Yep, buffet brekkie is available daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Mercure Hotel Berlin am Alexanderplatz?

No, Mercure Hotel Berlin am Alexanderplatz does not offer an airport shuttle service.

What time are check-in & check-out at Mercure Hotel Berlin am Alexanderplatz?

Check-in begins at 3 PM. Check-out time is noon.

Mercure Hotel Berlin am Alexanderplatz Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 168 out of 887 reviews
Rating 8 - Good. 382 out of 887 reviews
Rating 6 - Okay. 234 out of 887 reviews
Rating 4 - Poor. 65 out of 887 reviews
Rating 2 - Terrible. 38 out of 887 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel w dobrej cenie

Hotel jest kilka minut od Alexanderplatz, w pobliżu sporo miejsc do zaparkowania. Dość oryginalne jest to, że pokoje mają balkony.Szkoda, że nie ma lodówek w pokojach. Jak na ten rejon miasta cena hotelu jest bardzo fajna.
Stayed 1 night in Oct 2020
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Hotel is in need of some renovation. No kettle in room or air conditioning. Old looking decor, could do with some sprucing up.
Stayed 7 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Gutes Preis Leisuntsverhältnis, gute Verkehrsanbindung. Einzig zu bemängeln ist das schwache Internet in den Zimmern.
Stayed 2 nights in Sep 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Schrecklich!

Ich hab selten so ein gammeliges Hotel gesehen. Die Wände waren dreckig, von den Türen und Rahmen ging die Farbe ab und die Stühle waren einfach nur ranzig, sodass man sich nicht darauf setzen wollte. Mercure steht eigentlich für einen gewissen Standard, den dieses Hotel keineswegs erfüllt. Nicht zu empfehlen!
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Top Leistungs/Preisverhältnis. Am Alexanderplatz ........
Stayed 1 night in Sep 2020
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Ich war schon oft in diesem Hotel und bisher immer zufrieden, dieses mal habe ich wohl Pech gehabt. Zimmer 70....in einem schlechten Zustand, Teppichboden nur mit Schuhen betretbar so dreckig wie dieser ist überkommt einem ein Ekelgefühl ! Ein Gestank in diesem Zimmer der kaum auszuhalten ist, Fenster kann auf Grund des Gülleartigen Geruchs nicht geschlossen werden, an Schlaf nicht zu denken bei diesem Straßenlärm. Sehr schade eigentlich Trotzdem werde ich wieder kommen, weil ich die anderen male sehr zufrieden war
Stayed 2 nights in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel insgesamt liegt günstig und ist gut zu erreichen. Das Personal war freundlich und die Zimmer großzügig. Auch wenn das Bad noch alten Charme versprühte war es sauber , außerdem gab es einen großen Balkon. Einziger Schwachpunkt: das Zimmer lag zur Strassenbahnseite, es war unmöglich ein Auge in der Nacht zu schließen, das könnte sicher anders sein, wenn man die abgewandte Seite bewohnt- danach fragen wir dann das nächste Mal.
Stayed 1 night in Sep 2020
Verified review

8/10 Good

Liked: Staff & service, amenities
Trotz Corona wie immer Alles gut. Personal ist sehr bemüht.
Stayed 4 nights in Sep 2020
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Die Lage des Hotels nähe Alexanderplatz ist ganz günstig und es ist sauber, aber das wars dann auch schon. Dieses Hotel ist alles andere als ein Drei-Sterne-Haus. Die Flure und geräumigen Zimmer mit Balkon sind veraltet und renovierungsbedürftig genauso wie das ganze Gebäude, das seine Glanzzeiten noch in der DDR vor mehr als 30 Jahren hatte. Besonders merkte man das am Abwassersystem, das des nachts immer wieder unvermittelt so laut schnorchelte, das man nicht durchschlafen konnte. Auf das laute Schnorcheln -wohl immer dann, wenn irgendwo im Haus ein Klo gespült wurde - folgte ein entsetzlicher Gestank nach Gülle, dass sich einem der Magen umdrehte. Tja, und die nähere Umgebung konnte das auch nicht wettmachen. Der Ausblick auf die benachbarte Ruinenwelt am Rande des Alexanderplatzes war alles andere als schön oder einladend.
Stayed 1 night in Sep 2020
Verified review

6/10 Okay

Liked: Room comfort

Not impressed with Hotel

We were a bit taken aback by the shabby carpeting in the room, which was quite stained. The room smelled of stale smoke. There was a fan supplied but this had a broken lid and it squeaked when in use. We were not informed on arrival that there was no kettle or tea/coffee facilities in the room. We had to go down to Reception to ask about this, where they told us there was a box with kettle etc available. It would have been better that they had offered us this when we checked in. The bed was clean and very comfortable. The bathroom was also clean and fresh towels were left every day. There was quite a busy road outside and, although there was some road noise during the night, the soundproofing was good.
Stayed 4 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and good transport links nearby for all public transport. Bus and tram stops outside and a few minutes walk to Alexanderplatz station with main railway line, underground and S-Bahn Staff at check-in were helpful, friendly and polite, check-in was easy. Room was a good size with a balcony and very clean
Stayed 2 nights in Aug 2020
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Das Zuggeräusch war sehr nervig und ich konnte nicht schlafen .
Stayed 15 nights in Aug 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check In war freundlich. Das Zimmer entsprach dann doch nicht ganz den Erwartungen. Duschtür kaputt, muffiger Geruch und altmodische Möbilierung. Für eine Übernachtung zwar ganz okay aber eine längere Übernachtung wäre etz auch nicht so nice gewesen
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotelzimmer ist groß, sauber, Empfang ist sehr freundlich!
Stayed 3 nights in Aug 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wirklich sehr zentrales Hotel, Alex etc. alles zu Fuß zu erreichen, allerdings etwas heruntergekommen von außen wie auch die Zimmer. Service ging super schnell Personal sehr freundlich.
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Super gut,Preis Leistung sehr gut,sehr zentral ,sehr starker Straßenverkehr auch nachts,ansonsten alles gut.
Stayed 3 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Freundliches Personal, Saubere Zimmer und dazu super Lage gibt nichts zu meckern.
Stayed 3 nights in Aug 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Der Teppich im Zimmer war extrem schmutzig. Es gab nicht einmal Trinkgläser oder ein Wasserkocher im Zimmer. Die Duschkabine war kaputt. Das Zimmer wurde nicht anständig geputzt. Eine Klimaanlage gab es auch nicht.
Stayed 2 nights in Aug 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is completely out of date. The price is not according with the service and rooms they have. The internet is the worst I ever had in my life, it’s not possible to work like that., and the soundproofed rooms only works for the winter, in summer it is impossible to rest with the windows open. Also they don’t have coffee and tee maker how the website says.
Stayed 4 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Service, es war sehr nah am Alex, Zimmer war sehr sauber alles hat gepasst immer wieder gerne.
Stayed 3 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War sauber und gut gelegen. Es gibt viele öffentliche Parkplätze um das Hotel herum. Es ist auch sehr ruhig und der Balkon ist toll für Sommerabende und natürlich auch gut für Raucher, die nicht das Zimmer verlassen wollen. Es gab leider keine Klimaanlage jedoch einen sehr starken Ventilator der seinen Zweck auch tut. Im Großen und Ganzen würde ich es empfehlen wenn man für ein paar Tage in Berlin ist.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt og rent Hotel

Super hotel - godt stort og rent værelse. Sødt og venligt personale. God beliggenhed .
Stayed 4 nights in Jul 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Vorab muss ich sagen, dass das Personal beim Check-In und Check-Out immer sehr freundlich war. Allerdings war unser Aufenthalt in diesem Hotel leider insgesamt doch sehr enttäuschend. Bei unserer Ankunft mussten wir bereits feststellen, dass das Hotel von außen sehr heruntergekommen zu sein scheint. Als wir dann unser Zimmer betraten, haben wir bemerkt, dass auch dieses sehr heruntergekommen ist und überhaupt nicht den Bildern im Internet entspricht. Die Möbel waren alle sehr alt, die Wände voller Macken. Ein sehr renovierungsbedürftiges Hotel, aber für einen Kurztrip ok, wenn es wenigstens sauber gewesen wäre. Der Teppichboden im kompletten Hotel wurde scheinbar jahrelang nicht gereinigt und ist voller Flecken. In unserem Zimmer konnte man zumindest erkennen, dass zuvor eine Reinigungskraft da war, da wir frische Handtücher und frisch bezogene Betten hatten. Das war aber auch schon alles. Die Toilette hatte einige Flecken, welche ich selbst beseitigen musste. In der Deckenleuchte waren tote Insekten zu sehen! Egal, wo man hinsah, überall entdeckte man Flecken. Ein absolutes No-Go. Alles in einem, trotz der wirklich sehr zentralen Lage, leider ein enttäuschender Aufenthalt. Man kann bei einem Hotel dieser Preisklasse zumindest verlangen, dass es sauber ist. Nochmal würden wir hier nicht übernachten wollen. Auch bei einem Kurztrip möchte man sich im Hotel wohlfühlen und das war in unserem Fall nicht gegeben.
Stayed 3 nights in Jul 2020
Verified review

8/10 Good

Liked: Staff & service
Comfortable room. Great location. Main landmarks to walkable distance.
Stayed 3 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super beliggenhed, nemt at ankomme med bil, let at finde parkering.
Stayed 5 nights in Jul 2020