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Stay KooooK Bern City – Online Check In

3.0 star property
Hotel in Bern

Photo gallery for Stay KooooK Bern City – Online Check In

Terrace/patio
View from room
Library
Library
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View map
Zeughausgasse 26, Bern, BE, 3011
  • Place, Federal Palace
    ‪3 min walk‬
  • Place, Bern Art Museum
    ‪5 min walk‬
  • Place, Berner Munster
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪16 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

8.6 out of 10
Excellent
(12 reviews)

Highlights

Hypo-allergenic bedding
Rainfall showerhead
Eco-friendly toiletries
Hairdryer
Private bathroom
In-room safe
Daily housekeeping
  • 11 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room "Cozy"

Hypo-allergenic bedding, in-room safe, free WiFi, bed sheets

Comfort Double Room "Cozy"

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Hypo-allergenic bedding
Rainfall showerhead
Eco-friendly toiletries
Hairdryer
Private bathroom
Desk
In-room safe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room ("Big")

Superior Double Room ("Big")

Superior Double Room ("Big")

8.8 out of 10
Excellent
(6 reviews)

Highlights

Hypo-allergenic bedding
Rainfall showerhead
Eco-friendly toiletries
Hairdryer
Private bathroom
Desk
In-room safe
Daily housekeeping
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room ("High")

Premium Double Room ("High")

Premium Double Room ("High")

8.8 out of 10
Excellent
(5 reviews)

Highlights

Hypo-allergenic bedding
Rainfall showerhead
Eco-friendly toiletries
Hairdryer
Private bathroom
Desk
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room ("Amazing")

Premium Double Room ("Amazing")

Premium Double Room ("Amazing")

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Hypo-allergenic bedding
Rainfall showerhead
Eco-friendly toiletries
Hairdryer
Private bathroom
Desk
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Family Room

Hypo-allergenic bedding, in-room safe, free WiFi, bed sheets

Superior Family Room

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Hypo-allergenic bedding
Rainfall showerhead
Eco-friendly toiletries
Hairdryer
Private bathroom
Desk
In-room safe
Daily housekeeping
  • 25 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed

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About the area

Bern

Stay KooooK Bern City – Online Check In puts you in the heart of Bern, within steps of French Church and Prison Tower (Kafigturm). Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, express check-in and express check-out. Additionally, you'll find multilingual staff and luggage storage. .Places within a 5-minute walk of this 3-property class Old City of Bern hotel include Jackpot Spielcasino Bern and Theater am Zytglogge.

What's nearby

  • Federal Palace - 3 min walk - 0.3 km
  • Bern Art Museum - 5 min walk - 0.4 km
  • Bern Town Hall - 6 min walk - 0.6 km
  • Berner Munster - 8 min walk - 0.7 km
  • Kursaal Bern - 8 min walk - 0.7 km

Getting around

  • Bern Station - 6 min walk
  • Bern (BRN-Belp) - 25 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Luce - ‬1 min walk
  • ‪Da Vinci - ‬2 min walk
  • ‪Restaurant Lötschberg - ‬1 min walk
  • ‪Santa Lucia - ‬3 min walk

About this property

Stay KooooK Bern City – Online Check In

Hotel in Bern
As a guest of Stay KooooK Bern City – Online Check In, you'll find multilingual staff, express check-in, and express check-out. Public spaces have free WiFi.

This 3-star Bern hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 6 levels
  • Built in 2022
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • No smoking on site
Stay KooooK Bern City – Online Check In offers 85 accommodations with a safe and a hairdryer. This Bern hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 40 per day)

Things to do

  • Books
  • Foosball table

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2022
  • Double-glazed windows
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at Stay KooooK Bern City – Online Check In

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 40 per day (164 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Metropole Bern
Metropole Bern
Metropole Easy City Hotel Bern
Metropole Easy City Hotel
Metropole Easy City Bern
Metropole Easy City

Frequently asked questions

What is the cancellation policy at Stay KooooK Bern City – Online Check In?

Stay KooooK Bern City – Online Check In offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Stay KooooK Bern City – Online Check In?

No, Stay KooooK Bern City – Online Check In does not offer an airport shuttle service.

What time are check-in & check-out at Stay KooooK Bern City – Online Check In?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Stay KooooK Bern City – Online Check In?

No, pets and service animals are not allowed.

Stay KooooK Bern City – Online Check In Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 431 out of 582 reviews
Rating 8 - Good. 95 out of 582 reviews
Rating 6 - Okay. 30 out of 582 reviews
Rating 4 - Poor. 17 out of 582 reviews
Rating 2 - Terrible. 9 out of 582 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

He

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Saebjorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and easy self-check in.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael, Chula Vista

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend, 5 min. walk from train station, with plenty of dinning options to chose from.
Stayed 1 night in Sep 2025

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Cathy

Liked: Cleanliness, property conditions & facilities, room comfort

Not for medical

I didn’t do online check in right and it screwed rest of stay. No orientation on arrival everything was supposed to be online. Didn’t find room lamp for 2 days. Didn’t know you could use refrigerator. Had to keep hand on hair dryer or it fell out of socket. No sheet or linen change on my short stay so I was suriwhen I was woken during nap asking if I wanted room clean.
Stayed 2 nights in Sep 2025

6/10 Okay

Susan

Travelled with family
Disliked: Property conditions & facilities, room comfort
Very tiny room. There was no bathroom: the water closet had the toilet, a sink was in the main room, and shower was accessed from the desk area, hence when exiting the shower you stood next to the desk. The only chair in the room was the desk chair, and there is no tv in the room.There is barely enough room to get around the bed. Finding space for the suitcases was challenging. The room is best suited for a single person. The check in process is on-line, so if your phone doesn’t work, it’s challenging.
Stayed 1 night in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel with perfect location in Bern. Spacious rooms and rooftop with amazing views of city and Alps. Close to grocery, Coop food hall, and tons of restaurants. Common area with kitchen and complementary espresso machine. Host downstairs if needed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew, Northwich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Koook Bern is a fantastic hotel. Exactly what we wanted.
Stayed 1 night in May 2025

6/10 Okay

Abdi, Denver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beds are awful ! Very uncomfortable
Stayed 1 night in Sep 2025

10/10 Excellent

José

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the community spaces and facilities, especially the roof top terrace. The room was efficient and the bed was incredibly comfortable. It was apparent that everyone was happy to be there.
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfect especially for overnight stay. Will come back again!
Stayed 1 night in Aug 2025

2/10 Terrible

Wentao

Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel on a budget! This place has hostel vibes in the best possible way. The rooms are small but incredibly clean, modern, and pretty. The bedding was fluffy and so comfortable, and the shower was hands down my favorite of our entire Europe trip. While there isn’t a fridge in the room, there’s a great common area with a kitchen and coffee/tea machines where you can prepare food. There are also lots of cozy sitting areas that make it easy to enjoy takeout or grocery store meals. The location is fantastic—just an easy 8–10 minute walk from the train station, right in the beautiful old city of Bern. We were able to walk to all the major old city sights within 3–4 hours. On top of that, the shopping options in this area are endless—the best we experienced anywhere in Switzerland. There are also countless restaurants nearby and an immense selection of grocery stores, making it incredibly convenient for any type of traveler. Our particular room was one of the few that looked directly out onto a cement wall. We mentioned this to the host, who kindly invited us to meet in the common area (likely to try to switch our room), but since we were only there briefly and had already gone out exploring, we didn’t follow up. Even so, we really appreciated that the host was open to feedback. And in the end, that room did have the upside of extra privacy and quiet compared to others. Overall, we loved our stay and would definitely recommend it for anyone looking for comfort, clea
Common Room Seating & View
Local View
Hotel Stair Case (there is elevators)
Map of bern in hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location and excellent staff. The reception staff were super friendly and kind . Breakfast was amazing with great service and wide variety of options .mist attractions were within a 15 min walking radius. Room was relatively expensive but it is a boutique hotel .
Stayed 1 night in Aug 2025

10/10 Excellent

Agop

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the cooking facilities and lounge area on the first floor. As my room as small it was a good place to relax when I wasn't out and about. I was a little apprehensive about the digital keys on the app at first but it worked very well. I was very pleased to be able to access my room early as it was available and to be able to leave my luggage and continue to use the communal areas for 7 hours between check out for the room and 6pm. Much appreciated as my train was at 4pm. Room was very quiet despite both the hotel and the area being busy. Lovely place to stay. It is also a really convenient 3 mins walk from the station - once you get out of the labarynthine station complex.
Stayed 4 nights in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Quirky yet comfortable rooms in a central location. I liked the the serviced communal areas on the first floor for preparing own food, gave it a youth hostel type feel. The presence of the helpful friendly hosts added to the charm of the place. The roof terrace with views of the mountains and the city were a favourite place to bring breakfast and start the day. Superb stay, glad we hadn't chosen anywhere else!
Stayed 5 nights in Jul 2025

10/10 Excellent

Kazuya

Stayed 1 night in Jul 2025

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed very comfortable. Convenient for Bern train station
Stayed 3 nights in Jul 2025

8/10 Good

Faisal

Stayed 1 night in Jul 2025

10/10 Excellent

Jair, CORAL SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is cozy but small, very convenient location with shops, grocery stores, transportation and main attractions. Guest cards are excellent so you can save some money moving around town. Anicca is such an amazing host. There is a kitchen that can be used in the main lobby with coffee machine, tea, and microwave. Terrace has an amazing view from the city. Online check-in was easy and convenient and hotel keys were on the app for easy access to the facility. I would recommend this hotel.
From hotel terrace
Stayed 3 nights in Jul 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment like concept with the shared kitchen and lounge space is a wonderful and the staff was delightful!
Stayed 3 nights in Jul 2025

6/10 Okay

Ginestra

Travelled with family
Liked: Cleanliness, property conditions & facilities

Good location, small room, but clean

The online check-in was fine, but accessing the doors using the online page was not the best option. You have to connect to the free Wifi first, otherwise you might need to pay for internet connection (Switzerland doesn't adhere to the EU roaming as other countries in Europe). Opening the external doors with the phone was not an issue, but the room wasn't as smooth, it always took us few tries before it worked. A bit annoying, but not a deal breaker. The room is really small, so everything is tight, but it has everything you need and it's well kept and very clean. The common area has free tea and coffee. The wifi works well. The location is fantastic, in the heart of the town, walkable distance from the train station.
Stayed 2 nights in Jul 2025