2/10 Terrible
Christian
Travelled with family
22 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NOT recommend this property. It is one of the worst hotels I have ever stayed in.
The lobby looks acceptable. The corridors and rooms are tired, dirty and in need of refurbishment. The room decor was modern but all the towels and bedding was marked and there were stains on the ceiling and walls.
The noise was horrendous at all times of day. There was noise from the freeway, constant trains and low flying planes. This made it difficult to get to sleep.
All members of staff were awful. They were not helpful. They were rude and slow. Check In was bad. Alan should not be checking in guests because he is clearly not capable of doing this. He give us wrong information. Overcharged us on the room deposit. No information on lounge or breakfast times. Just terrible. Carlos on check out was just as bad. Miserable. Not helpful. I even said my stay had been awful but it was ignored.
We chose this hotel and upgraded our room for access to the M Club lounge. This was the worst M Club lounge I have experienced. The coffee machine was constantly out of order. And as for the light refreshments, all they had were bags of crisps. That’s it. We did complain about this and was told by Iris from the lounge to check out and find another hotel if we weren’t happy. We then spoke to 2 separate managers. We were told the GM would be in touch (which they never did).
In summary I would never recommend or stay in this hotel again. I probably won’t stay at a Marriott hotel again.
Christian
Stayed 3 nights in Sep 2025