Mandarin Oriental Hotel Group - accommodation in Bethnal Green

The hotel adds a Service Fee on top of the Hotels.com booking price. It is "optional", but it is hidden when you check in (on a screen-based system). The staff and team are lovely, but I strongly object on principle to how the hotel tries to sneak this in without making it obvious.

The area was okay

Here’s a polished version of your review within ~1500 characters, keeping your main points: --- I found Shoreditch Inn to be good value for money overall. It initially felt a bit out of the way, but frequent bus services made getting around manageable. Unfortunately, roadworks and an accident during our stay caused delays—clearly not the hotel’s fault, but it did affect our experience. Reception staff were fine, but the standout was the chef. I usually avoid sugar, and the yogurt provided was fruit-based. On the second day, the chef kindly arranged plain yogurt for me, which I really appreciated. Despite a busy service, both the chef and server handled everything very well—thank you! We stayed in a triple room which was decent, though there were a few issues. The room was quite cold, with heating that kept turning off. The bath was high to step into, which may be difficult for shorter guests (I’m 5'1”), so a safety handle would help. Additional towel hooks would also be useful. The shower gel bottles were very small, so we had to request extras. Our road-facing room was noisy on Saturday night due to the pub. The area felt generally fine, but like anywhere in London, staying aware is important. There are plenty of nearby food options, with Brick Lane and Spitalfields Market within easy reach. Overall, it met our needs for a short stay. I wouldn’t rule out staying again.