2/10 Terrible
Slade M.
4 Sept 2025
Disliked: Cleanliness
Still no help from VRBO on this. Here are some of the things I encountered, most of which I was willing to deal with, until it became too much. First, I was traveling alone but my quote applied a mandatory 40 fee for an additional occupant. The owner reduced that fee by 20 but would not waive it entirely. The owner then would not honor a last-minute booking discount of 10% off the regular price that was advertised for this rental. He said the discount is something the VRBO platform displays to help boost search visibility. When I arrived, I only had time to shower and leave for my meeting. In the bathroom, I found a urine-encrusted trash can and long wet hairs on the floor. When I returned from my work event, I made a bowl of soup and headed for bed. Beneath the blankets I found a used cotton ear swab and a fine gritty material on the sheets. The other bed had the same super-fine grit. By now it was late and I needed sleep for tomorrow’s workday. I emptied the trash, left the apartment, and booked a room out of town, and informed the owner.He said he’d issue a refund but two days later he still hadn’t. He said that without proof of alternative accommodation, the apartment was used for its purpose, so no refund. I had a hotel receipt, but VRBO wouldn’t allow me to attach it. I sent it to them via email.Later, the owner said I should have inspected the apartment before leaving for the evening’s events and that I planned to leave and request a refund all along.
Slade M.
Stayed 1 night in Aug 2025