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Chateau Big Bear Boutique Hotel, BW Signature Collection

Property class: 3.5

Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

A spacious lounge area with a grand piano, comfortable seating, and a large stained glass ceiling.
A boutique hotel with a stone facade, large windows, and a sign indicating it is a 'Boutique Hotel'.
A lobby with a grand staircase, a sofa set, and a chandelier.
A spacious lobby with a bar area, green upholstered seating, and a decorative glass ceiling.
A spacious lobby with a checkered floor, a fireplace, and a staircase.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning
The current price is NZ$226
includes taxes & fees
13 Sept - 14 Sept

Explore the area

View map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Big Bear Mountain Resort
    ‪17 min walk‬
  • Place, Snow Summit
    ‪18 min walk‬
  • Place, Big Bear Alpine Zoo
    ‪2 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪68 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a framed picture on the wall, and a carpeted floor.

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with a large bed, a television, a fireplace, a dining table with chairs, and a balcony with curtains.

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with a fireplace, a television, a bed, a desk, and a mirror.

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

A hotel room with a wooden headboard, a bedside table, a gray armchair, and a bed with white bedding and pillows.

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.6 out of 10
Exceptional
(44 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

A hotel room with a wooden headboard, a bedside table, a gray armchair, and a bed with white bedding and pillows.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(46 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk, a chair, a fireplace, and a large window with curtains.

Standard Room, 1 King Bed, Accessible, Bathtub

7.8 out of 10
Good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a painting on the wall, and a carpeted floor.

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(22 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

A hotel room with two beds, a wooden headboard, and wall-mounted light fixtures.

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(39 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a fireplace, a desk, a TV, and a large window with a view of trees.

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

A hotel room with a fireplace, a desk, a bed, and a painting on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(56 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a large bed, a desk with a chair, a flat-screen TV mounted on the wall, a fireplace, and a large window with curtains.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

A hotel room with two beds, a desk, a chair, and a painting on the wall.

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

About the area

Big Bear Lake

A family-friendly stay in Big Bear Lake awaits you at Chateau Big Bear Boutique Hotel, BW Signature Collection. Within just a 15-minute stroll, you'll find Bear Valley Community Hospital and Eagle Point. Highlights at this ski hotel include a restaurant, a free area shuttle and a bar/lounge. .The bistro, Tiffany's Bistro, serves American cuisine and is open for dinner. Enjoy the gym, Hot tub and seasonal outdoor swimming pool. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and coffee/tea in a common area. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of a free theme park shuttle. .Attractions within a 10-minute drive of this 3.5-property class Winter Park hotel include Snow Summit and The Village.

What's nearby

  • Eagle Point - 12 min walk - 1.0 km
  • Interlaken Shopping Center - 15 min walk - 1.3 km
  • Big Bear Mountain Resort - 17 min walk - 1.5 km
  • Snow Summit - 18 min walk - 1.6 km
  • Big Bear Alpine Zoo - 2 min drive - 2.3 km

Getting around

  • San Bernardino, CA (SBD-San Bernardino Intl.) - 72 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Bear Mountain Ski Resort - ‬4 min drive
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Café Crêpe - ‬3 min drive
  • ‪Applebee’s | IHOP - ‬5 min walk

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Relax in the hot tub after a day on the slopes or enjoy the use of a fitness centre. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. For a fee, parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Conference rooms
  • 2077 sq ft of conference space
  • 193 sq. m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and a hairdryer. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
Holiday Inn Resort The Lodge At Big Bear Lake by IHG
Big Bear Central
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
3.7 out of 5, Good, 1,000 reviews
The price is NZ$216
includes taxes & fees
31 Aug - 1 Sept
Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 15 miles
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Uncovered parking on site (USD 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per night (rates may vary)
  • Uncovered self-parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Frequently asked questions

Is parking available at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Yep, Chateau Big Bear Boutique Hotel, BW Signature Collection has an uncovered self car park for USD 20 per night. A self car park is also available, for a fee.

How much does it cost to stay at Chateau Big Bear Boutique Hotel, BW Signature Collection?

As of 28 Aug 2026, prices found for a 1-night stay for 2 adults at Chateau Big Bear Boutique Hotel, BW Signature Collection on 13 Sept 2026 start from NZ$226, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Chateau Big Bear Boutique Hotel, BW Signature Collection?

The closest beach to Chateau Big Bear Boutique Hotel, BW Signature Collection is Swim Beach (2.2 km).

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a pool?

Chateau Big Bear Boutique Hotel, BW Signature Collection has a seasonal outdoor pool. The pool is open from June to September.

Is Chateau Big Bear Boutique Hotel, BW Signature Collection family-friendly?

You bet! With amenities such as an arcade and a free theme park shuttle, it's no surprise that Chateau Big Bear Boutique Hotel, BW Signature Collection is a hit with families.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection serve breakfast?

Yeah, our guests give top marks to the full brekkie here! Served daily between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Chateau Big Bear Boutique Hotel, BW Signature Collection?

No, Chateau Big Bear Boutique Hotel, BW Signature Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Chateau Big Bear Boutique Hotel, BW Signature Collection?

No, only service animals are allowed.

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1000 reviews
Rating 8 - Good. 211 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely stay; very clean, friendly staff and local to many places to see and walk to. Must stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, yet brief stay. Very helpful staff, thoroughout both before & during the stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness
Great to stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was ideal , great location close by to many places, aesthetically cute
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Big Bear in a family room which was clean and comfortable with a warm welcome at reception when we checked in. The restaurant was closed on a week day which we hadn’t known about but the games room and outdoor pool were enjoyable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Eliazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The lobby area looked great. Bar area was fun. The amenities were good. Outside views were very nice. Overall good experience.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING STAFF. We asked to move rooms, the staff was attentive and moved us to a rook with a fantastic view. Thank you!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Price!🙌
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am amazed. A "Signature" Best Western Boutique Hotel. Very impressive. A touch of elegance in Big Bear! Will always choose this property when visiting. Excellent on every level. Room was immaculate.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jeremy

Nice place. Charming. Good location, close to everything you want. Would stay again
Stayed 1 night in Mar 2026
Verified review

8/10 Good

nazila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcome staff was not friendly , talked with no motion very cold. check out staff was very polite and knowledgeable , breakfast was good.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

ADEL

Liked: Cleanliness, amenities, property conditions & facilities
Quiet room, good breakfast
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Exceeded expectations in all ways, especially the fireplace in the room. Also very good breakfast .
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Room was niceeee, no microwave but other than that, room was pretty. Only thing that got me, was the $20 parking, on top of paying a mid-high price for a room.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast with a lot of variety. The jacuzzi is nice. Staff was responsive to all our needs - more clean towels, etc.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jacova

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Place
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jesaly Myles

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast in the morning, coffee is really good. Lots to chose from. We loved the layout of the floors, it was fun exploring all the hallways to find the game room. The food in the restaurant was really good and a really big portion, you could easily share something. The love music in the restaurant was awesome. We really enjoyed our stay and would book again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Hedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and tidy, with all the necessary supplies.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ramin

Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was very clean and spacious.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jiayue

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay for small group
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice facility that is currently under some renovation. However, the between rooms is seriously lacking (at least in our case).
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good with pancakes and eggs. I wouldn't say it was eleborate spread but it was good enough. My family enjoyed it!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Property well kept, friendly staff, decor is warm and pleasant.
Stayed 2 nights in Nov 2025