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Holiday Inn Resort The Lodge At Big Bear Lake by IHG

3.0 star property
Mountain ski retreat with restaurant and a seasonal outdoor pool

Photo gallery for Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Restaurant
Exterior
Restaurant
Meeting facility
1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Gym
  • Laundry
  • Pool

Explore the area

View map
40650 Village Drive, Big Bear Lake, CA, 92315
  • Place, The Village
    ‪1 min walk‬
  • Place, Big Bear Marina
    ‪5 min walk‬
  • Place, Snow Summit
    ‪4 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, High Floor)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room

7.6 out of 10
Good
(8 reviews)

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

Highlights

Balcony
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Portable fan
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Patio, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Patio, Courtyard View

7.8 out of 10
Good
(8 reviews)

Highlights

Balcony or patio
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

Highlights

Balcony
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Portable fan
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Courtyard View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Backside View)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed (Backside View)

8.8 out of 10
Excellent
(10 reviews)

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(54 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds, Balcony, Courtyard View

7.8 out of 10
Good
(38 reviews)

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(54 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (High Floor)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Portable fan
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Suite, 1 King Bed, Jetted Tub (High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Jetted Tub (High Floor)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Courtyard View

1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Balcony, Courtyard View

Highlights

Balcony
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Portable fan
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Big Bear Lake

At Holiday Inn Resort The Lodge At Big Bear Lake by IHG you'll be within just a 10-minute stroll of The Village and Bowling Barn. Highlights at this ski hotel include a restaurant, free self-parking and a sauna. .Enjoy the gym and seasonal outdoor swimming pool. Other amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. .Near this 3-property class Big Bear Central hotel, you'll find Snow Summit.

What's nearby

  • The Village - 1 min walk - 0.0 km
  • Big Bear Visitor Center - 3 min walk - 0.3 km
  • Big Bear Marina - 5 min walk - 0.5 km
  • Alpine Slide at Magic Mountain - 12 min walk - 1.0 km
  • Snow Summit - 4 min drive - 3.4 km

Getting around

  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 88 min drive

Restaurants

  • ‪Oakside - ‬3 min walk
  • ‪Tropicali - ‬10 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪572 Social Kitchen and Lounge - ‬8 min walk
  • ‪Whiskey Dave's - ‬4 min walk

About this property

Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Mountain ski retreat with restaurant and a seasonal outdoor pool
Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers its guests a seasonal outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8999 square feet (836 square metres) and includes a conference centre. A vending machine, an arcade/games room, and gift shops/newsstands are also featured at Holiday Inn Resort The Lodge At Big Bear Lake by IHG. Self parking is free.

This 3-star Big Bear Lake hotel is smoke free.

  • 148 guestrooms or units
  • 4 levels
  • Conference rooms
  • 8999 sq ft of conference space
  • 836 sq. m of conference space
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers 148 accommodations with a safe and coffee/tea makers. Premium satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Big Bear Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Sauna
  • Seasonal outdoor pool
  • Ski storage

Family friendly

  • Arcade/game room
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (8,999 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Free international calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday, Thursday and Friday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Northwoods Big Bear Lake
Northwoods Resort
Northwoods Resort Big Bear Lake
Holiday Inn Resort Lodge Big Bear Lake
Holiday Inn Big Bear Lake
Northwoods Resort Conference Center
Holiday The At Big Bear By Ihg
Holiday Inn Resort The Lodge At Big Bear Lake

Frequently asked questions

What is the cancellation policy at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, Holiday Inn Resort The Lodge At Big Bear Lake by IHG has a free self car park.

Are there any beaches close to Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, Holiday Inn Resort The Lodge At Big Bear Lake by IHG is a short 18-minute walk from Swim Beach. Fun beach activities include waterskiing, parasailing and kayaking. You can also find boat tours.

Does Holiday Inn Resort The Lodge At Big Bear Lake by IHG have a pool?

Holiday Inn Resort The Lodge At Big Bear Lake by IHG has a seasonal outdoor pool. The pool is open 9:00 AM to 10:00 PM (Seasonal outdoor pool open from May to October).

Is Holiday Inn Resort The Lodge At Big Bear Lake by IHG family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Resort The Lodge At Big Bear Lake by IHG is a hit with families.

Is there a free airport shuttle available at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

No, Holiday Inn Resort The Lodge At Big Bear Lake by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Yep, you can grab a meal at Holiday Inn Resort The Lodge At Big Bear Lake by IHG's onsite restaurant.

What time are check-in & check-out at Holiday Inn Resort The Lodge At Big Bear Lake by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Reviews

Holiday Inn Resort The Lodge At Big Bear Lake by IHG Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 416 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 100 out of 1001 reviews
Rating 2 - Terrible. 105 out of 1001 reviews

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hot tub heaters are broken A/C in most of the rooms won’t go below 78*! (Talked to other people staying there who said the same thing)
Stayed 2 nights in Jun 2025

4/10 Poor

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Pool wasnt open, and the air conditioning doesnt work its 80 degrees in the room. After, switching room i found out that none of the rooms air conditioning works, its hot and the summer time. No pool no air conditioning. It was horrible
Stayed 1 night in Jun 2025

2/10 Terrible

Patricia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jun 2025

4/10 Poor

Rebecca

Disliked: Staff & service, room comfort

Rooms Super hot

The rooms were nice but it was so hot we didn’t sleep comfortably at all. Rooms were so hot we had to ask for fans.
Stayed 2 nights in Jun 2025

4/10 Poor

Paula

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The air conditioning and the toilet didn't working the first room we were assigned and we were moved to another room. The air didn't work on that room either. The hot water in the shower did not work. The pool was not maintained and the Jacuzzi was not heated.
Stayed 2 nights in Jun 2025

8/10 Good

Tracy

Stayed 1 night in Jun 2025

6/10 Okay

edelwina

Stayed 2 nights in Apr 2025

4/10 Poor

Raymond

Travelled with partner
Liked: Cleanliness
Our view was a half dozen of trash bins and discarded mattresses... Shower did not drain properly... The Restaurant did not have a Bar Tender... The Fireplace did not work... Vending Machines did not work... They use the word "Resort" but it had a Motel vibe...
Stayed 2 nights in Jun 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Travelled with family
Disliked: Amenities
The place needs an update and they need to address the lack of ADA facilities
Stayed 2 nights in Jun 2025

8/10 Good

Art

Liked: Cleanliness
Stayed 2 nights in Jun 2025

6/10 Okay

Rebecca

Stayed 2 nights in Jun 2025

6/10 Okay

Marlene

Travelled with family
Disliked: Cleanliness, room comfort
Good location to walk to village. Kid and pet friendly. Beds not too comfortable. Friendly staff and easy parking.
Stayed 2 nights in Jun 2025

2/10 Terrible

Megen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is poorly maintained. AC has been broken for weeks/months when you read through the comments. Advertised Hot Tub has no working heater and was colder than the pool. Manager Deron Lane and front desk staff “Victor” are rude,very unprofessional and liars. I checked in on a Thursday to the AC being broken and was told by a team member “open the window sun will go down soon” my room was 80 degrees. The following day i checked in on the status of repair and was told it was not fixed and no time frame. No alternative accommodation was offered to me. When I returned later in the day to a room at a temp of 79, a fan had been put by the bathroom sink but not turned on. The fan did nothing during the day to bring the temperature in the room to a comfortable level and at night it did minimal to change the temperature. With having to keep the window open for any sort of relief from the heat I had the joy of having ants in my room- on both the bed and chair- on Saturday. I reported this to the front desk and it took 3 times of asking for assistance before someone came and addressed it. When i mentioned that it was likely due to needing to have the window open the person laughed and said “yeah”. Upon my early departure from this property i reiterated my issues and was met with terrible response. When pointing out how long it took for help with ants the Deron said “well someone came didn’t they”. I have never been treated this way at a Holiday Inn and I have stayed at many.
Stayed 3 nights in Jun 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jun 2025

10/10 Excellent

Tina

Stayed 1 night in Jun 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend retreat stay

We checked in late, and the staff was friendly. Later, we noticed our air conditioning wasn’t working, and the staff promptly changed our room.
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Travelled with family
Liked: Staff & service, room comfort
Pool was dirty. Hot water in shower was so so.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jerry

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The air conditioning was busted. The hot tub was not hot at all. It was actually cold. The TV in our room did not have any sound. They were well aware that the air conditioning was down. There were about five other people complaining when we went to leave.
Stayed 3 nights in Jun 2025

8/10 Good

Lucine

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to amenities. Staff were very friendly and helpful at the front desk, especially when we asked for recommendations on what to do or where to eat, etc.
Stayed 2 nights in Jun 2025

2/10 Terrible

Richard

Travelled with partner
Not a Good second stay here. Will not go back. Broken AC, Bad mattress, bad dinner service and dinner was NOT good.
Stayed 2 nights in Jun 2025

6/10 Okay

Marilyn

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Air conditioning is not work room was 80 told to open window to let cool night air in but window only opened a couple of inches and no breeze
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place easy to locate with amazing room and helpful staff. Downsides were difficult to locate elevators. Particular first night was quinceañera party on entire first floor, lobby, and outside party was overwhelming.
Stayed 1 night in Jun 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Autumn let allowed us to check-in early.
Stayed 1 night in Jun 2025