Big Bear City Holiday Packages

Some families received a welcome basket and some didn't. The room wasn't prepared for 5 people and we were supposed to be in the newly renovated hotel but were out the back. When we approached the front desk we were informed that the room we booked was not available :(

The property is having renovation work happening . It was extremely hard to sleep in with all the banging etc . We were not notified of this and given no discount . Allot of the hotel was baracaded off. We went for a meal in the first restraunt as u walk in . Waited 12 minutes for them to finally finish off their 5 staff members gossiping . Then seated and again had to wait for our drink order . There was no one else waiting to be served !! Our meals were great and the older gentleman in all black who served them was amazing . But then we waited and waited for another drink order and ended up giving up because no one wanted to serve us . Very very disappointed in the staff and the hotel :( I often stay in Hilton hotels around the world and this one is very unsavoury to all the rest .