2/10 Terrible
Sharyn
21 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible stay here. I arrived at the hotel early and the staff offered to keep my luggage secured in a room until check in at 2pm. I came back at 2pm only to find out that they were giving me a room with no view even though I paid for one with a view. Then there was no AC working in the room. But most importantly they LOST my luggage! When I came back at 2pm my luggage was not in the luggage room and turns out there were no cameras either so not very secure. The first thing the employee did was accuse me of taking my own luggage out 3 times before another employee told her that there was a group that stored their luggage in the room at the same time and perhaps they took my luggage. It took them about an hour to track down the tour lead and then finally have an answer about my luggage. I sat in the lobby from 2pm check in until 6:40pm !! That’s when I finally got my luggage back. They also broke my tripod and eye glasses and all the manger offered was 10% off my stay ! It’s only after I demanded to speak to the director that I was offered a 20% discount. Sadly I would not recommend this hotel. No AC in 30-34 degree weather ! They finally offered me a portable AC that I had to refill water everyday. People should not have to do this in a 4 star hotel!
Sharyn
Stayed 5 nights in Jun 2025