2/10 Terrible
Crystal
Business traveller
15 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely disappointed & will not ever be making a trip back nor referring anyone. Upon arrival was greeted by several drunken individuals at the front door which seemed to be a normal thing amongst the property. Front desk staff wasn’t very thrilled about having to meet me late unfortunately. I was told over the phone upon making the reservation that not only was the room renovated but was accessible . I was not told that there were no elevators either although i expressed throughly that i had a disability and would be traveling alone , That said i asked if i could change rooms to a first floor and was aggressively told there were no other rooms or options available, however once finally finding my room on the property grounds both rooms on opposite sides of mine were both unoccupied as the curtains were opened and i was able to view the inside. I spent hours after midnight feeling unsafe, carrying heavy luggage up 2 flights of stairs with no help. Furthermore i was provided 1 towel and nothing more in my room. I was told they were short on items. I spent the first 3 of the 7 days o booked cleaning the place as it was filthy & full of roaches. I spent cash out of pocket to purchase Insect killer, Lysol and other cleaning supplies . Had i had the extra time to move around and find a different location i would have done so but needed to handle work related issues therefore could not. I will not be returning obviously.
Crystal
Stayed 1 night in Aug 2025