6/10 Okay
Joe
Travelled with family
13 Aug 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Few positives and few negatives about our stay. We arrived at the hotel around 11am and tried to check in but obviously this was not possible as we knew the check in was 3pm but we thought we would try anyway. Onto actual checking in at 3pm, we were told our room was not ready as the housekeeping were behind, I personally think this isn’t good enough as 3pm is a late check in time as it is. Staff told us they would come get us from the bar when this is ready, but I had to ask again at 4pm if it was ready. During the 3 day stay we heard numerous of guests complain about the paying for parking, rooms not looking how they are advertised. We also admit that paying for parking shouldn’t be a thing as we are already paying a premium to stay here. However, we thought our room was up to standard and as advertised. We had breakfast both mornings and ate for tea at night one night, we think the food was great and the service was excellent from the staff. The lift had stopped working from the moment we arrived, this was also a very small lift that couldn’t fit more than 4 people in (also suitcases) and our room was the 4th floor. The walls within the rooms are paper thin, we can hear absolutely everything from other rooms. One big negative from us is that the hotel across the road, Britannia hotel, has recently closed down and become an illegal imigrant hotel. They hang around the hotel in small groups and the mess along the street was awful. We did feel safe(ish) but others may not.
Joe
Stayed 2 nights in Aug 2025
