2/10 Terrible
Beverley
28 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked & paid 2 months prior. On arrival advise our booking had been cancelled by them as over booked. No prior notification & not concern for putting it right. just kept saying they cancelled it as they overbooked, with no solution or compensation. Other hotels on the day were extortionate prices due last minute booking & events in the the area. Whilst we were trying to find alternative accommodation ourselves, another couple checked out a day early, which we overheard. It took us to suggest to the staff that they can get that room cleaned & we'll have that one. They then had to check to say we'd have to pay again as refund in progress but we'd have to wait 7 days for it. Then made out they were doing us a favor by saying we could have the room at the same rate we previously pay & not at the rate it was on the day, which was 4 times more. When we finally got into the room it was dirty, uncleaned toilet, no hot water, stained dirty carpets, no mattress protector. We would have been better off sleeping in the car or on the beach. Overall, a terrible experience & would never book again either at this hotel or through Expedia.
Beverley
Stayed 1 night in Jul 2025
