Clifton Hotels - accommodation in Bradford-on-Avon

Upgraded to better room, staff were great, perks for being a gold member, pool excellent. Overall brilliant and will be returning

We checked in at around 5pm after travelling 400 miles from Glasgow hoping to relax and get ready for a pre wedding function to attend at 6pm. To our utmost disappointment we discovered that our room was not ready. It was in a mess left by the previous guests. When we complained at the reception then duty manger came up and apogised and offered us free drinks until the room was made ready, which we refused. We were short of time and had to use the room as it was to get ready and used our own towels to freshen up and left for the party. The room was done up nicely when we returned from the party. Staff were helpful and friendly. On checkout we complained about our experience and requested a refund for the first night of our stay for the inconvnience. Duty manager did apologise and couldn't offer refund. We were promised that the hospitality manager will contact us. Adding to our disappointment, we haven't heard anything from them until today.

Excellent hotel & location