2/10 Terrible
Maryam G.
3 Aug 2025
Disliked: Cleanliness
Misleading Listing – Refund RequestedThis property was completely misrepresented and unfit for our stay. Key details were omitted from the listing — such as the 15 steep stairs to reach the bedrooms and bathroom — an essential consideration for guests with mobility issues. None of the 37 photos showed these stairs.The cottage was dirty on arrival: popcorn from previous guests on the floor, stained pillowcases, visible mould around windows, and spiders/webs throughout. Windows could not be opened due to missing handles, leaving no ventilation except a ceiling hatch we could not use because of spiders. The garden and parking area were also on a steep slope, unlike the photos.There was no working Wi-Fi; the provided username and password did not connect. For someone who works remotely, this is unacceptable. The boiler next to the master bedroom was loud, and plumbing noise from the neighbouring property made sleeping nearly impossible.We were forced to leave after the first night due to these conditions. The host agreed to cancel the booking but still deducted the cost of that night — despite it being uninhabitable. I will upload photos showing the true condition of the property (excluding mould and spider images out of courtesy).Vrbo’s customer supervisor was professional and tried to resolve the matter, but the host refused a full refund. I request Vrbo to step in, verify the accuracy of the listing, and ensure a full refund is issued.
Maryam G.
Stayed 2 nights in Aug 2025