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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property
Hotel with 2 hot tubs, in the vicinity of Clevedon Court

Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
Reception
Exterior
Lobby
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$208
includes taxes & fees
18 Jan - 19 Jan 2026

Explore the area

View map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Place, Kingston Bridge
    ‪4 min drive‬
  • Place, Clevedon Court
    ‪8 min drive‬
  • Place, Mendip Spring Golf and Country Club
    ‪9 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe, Two Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Designer toiletries
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed

Loft, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Bathrobes
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Bathrobes
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite

  • Sleeps 2

View all photos for King Room

In-room safe, desk, iron/ironing board, free cots/infant beds

King Room

  • Sleeps 2

Twin Room

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Deluxe Twin Room

  • Sleeps 2

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Bedroom

7.2 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Shower/bath combination
Designer toiletries
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Designer toiletries
Private bathroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, 1 Double Bed

8.4 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Shower/bath combination
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Designer toiletries
Hairdryer
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible

7.2 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Designer toiletries
Hairdryer
  • Sleeps 2
  • 1 King Bed

Accessible King Room

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Designer toiletries
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Designer toiletries
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Twin Room

7.6 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Designer toiletries
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

Loft Suite

  • Sleeps 2

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4.3 out of 5, Excellent, 241 reviews
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25 Jan - 26 Jan 2026
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About the area

Bristol

At DoubleTree by Hilton Hotel Bristol South - Cadbury House, you'll be 9.4 km (5.8 mi) from Clevedon Court and 13.4 km (8.3 mi) from Noah's Ark Zoo Farm. Highlights at this hotel include 2 hot tubs, a full-service spa and a restaurant. .A relaxing visit to theSpa at Cadbury House can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The steakhouse, Marco Pierre White Grill, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, gym, sauna and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Bristol hotel include The Grand Pier and Chew Valley.

What's nearby

  • Kingston Bridge - 4 min drive - 3.5 km
  • Clevedon Court - 8 min drive - 9.8 km
  • Mendip Spring Golf and Country Club - 9 min drive - 5.8 km
  • Clevedon Beach - 10 min drive - 10.5 km
  • Mendip Hills - 10 min drive - 10.2 km

Getting around

  • Yatton Station - 3 min drive
  • Bristol International Airport (BRS) - 13 min drive

Restaurants

  • ‪The Railway Inn - ‬3 min drive
  • ‪The Park - ‬13 min walk
  • ‪The Maple Lounge - ‬4 min drive
  • ‪Marco Pierre White Steakhouse Bar & Grill - ‬2 min walk
  • ‪The Pear Orchard - ‬8 min drive

About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

Hotel with 2 hot tubs, in the vicinity of Clevedon Court
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the business-friendly DoubleTree by Hilton Hotel Bristol South - Cadbury House. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Bristol hotel.

  • 1 building
  • 132 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with a safe and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on request.

TheSpa at Cadbury House has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self-parking fee: GBP 12.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

DoubleTree by Hilton Hotel Bristol South - Cadbury House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

As of 31 Dec 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Bristol South - Cadbury House on 18 Jan 2026 start from NZ$207.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, DoubleTree by Hilton Hotel Bristol South - Cadbury House has an uncovered self car park for GBP 12.00 per day. A self car park is also available, for a fee.

Are there any beaches close to DoubleTree by Hilton Hotel Bristol South - Cadbury House?

The closest beach to DoubleTree by Hilton Hotel Bristol South - Cadbury House is Sand Bay Beach (10.7 km).

Is there a spa on site at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, theSpa at Cadbury House is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does DoubleTree by Hilton Hotel Bristol South - Cadbury House have a pool?

DoubleTree by Hilton Hotel Bristol South - Cadbury House has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

Is DoubleTree by Hilton Hotel Bristol South - Cadbury House family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel Bristol South - Cadbury House is a hit with families.

Does DoubleTree by Hilton Hotel Bristol South - Cadbury House serve breakfast?

Yep, our guests highly rate the full breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

No, DoubleTree by Hilton Hotel Bristol South - Cadbury House does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

No, only service animals are allowed.

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 479 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 66 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay 👌
Stayed 2 nights in Sep 2025

10/10 Excellent

Wayne

Stayed 1 night in Aug 2025

10/10 Excellent

mike

Stayed 1 night in Sep 2025

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Keith

Stayed 1 night in Sep 2025

10/10 Excellent

William

Stayed 1 night in Sep 2025

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for pre airport stay

Lovely choice for being so close to Bristol Airport. Lovely people on reception both on arrival and departure. Bed was so comfy.
Stayed 1 night in Sep 2025

4/10 Poor

Sousne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Deepak

Stayed 1 night in Aug 2025

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Great but with no fridge in the room and no extra bits like shower caps etc
Stayed 2 nights in Sep 2025

10/10 Excellent

Philip

Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room clean hotel staff friendly and helpful
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay while visiting Bristol and enjoyed it. Restaurant is excellent. Having onsite gym spa is very useful and good to offset the restaurant indulgence.
Stayed 1 night in Sep 2025

10/10 Excellent

maria alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with everything. The room was clean, the hotel is beautiful inside and outside with nice areas to walk. Nice spa and gym.
Stayed 1 night in Sep 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Adam

Travelled with family
Liked: Cleanliness
Stuck on M5 for hours (looking forward to access the club spa and Jacuzzi) arrived around 7pm to be told
Stayed 1 night in Aug 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Gavin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed for one night and overall found the experience average, falling short of the 4-star Hilton standard I expected. On the positive side, the staff were friendly and helpful throughout, and the hotel was generally clean. Breakfast was very good with plenty of choice. The spa and pool facilities were a nice addition, with well-kept changing rooms. That said, there were several drawbacks. The hotel is showing its age, taps, units and fittings were stained, damaged, or not cleaned. Getting to the rooms was awkward, requiring you to go up a floor and then back down again, which felt odd/poor layout. The pool itself needs renovating, as tiles and walls are worn, and it felt overcrowded with members lane swimming alongside public swimming; a rotation system might make it more enjoyable for hotel guests. Noise was another issue. I could hear guests from nearby rooms, and even with windows closed, shouting children from a wedding party at 10:30pm were disruptive. The bed wasn’t comfortable, noisy and uncomfortable pillows, which sadly left both me and my partner with sore backs by morning. Check-in was also poor, more like an all-inclusive resort queue, with about 10 people waiting and no real welcome or information about hotel bars, evening food, or family-friendly options. Overall, while the breakfast, rooms to a good decor standard and staff were great, the noise levels, tired facilities, and uncomfortable sleep meant the stay did not justify the price.
Stayed 1 night in Aug 2025

10/10 Excellent

Zoe, Cheltenham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - spacious, clean room with great views. Hotel grounds well maintained and great to be able to use the pool and spa area. Enjoyed the garden room in the restaurant. Only thing lacking was a fridge in the room which would have been ideal.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jagmouhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the property service view
Stayed 4 nights in Aug 2025

10/10 Excellent

darina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Mrs Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was excellent
Stayed 1 night in Aug 2025

4/10 Poor

Jodie & Niels

Travelled with family, Travelled with family and small children
Disliked: Amenities
The aircon was not working however we was not informed of this upon arrival, when we discovered this when we entered our room we rang reception to which their dismissive attitude and unhelpfulness on the situation only fuelled frustrations. We was staying in a family room, 2 adults and 2children, we was offered single rooms as an alternative on other fooors which was not suitable at the time. We asked for a fan however this did not aid much to the room temperature. We stayed out all day and returned early evening to sleep to make our stay bearable. The second night we had drinks in our room and a letter from management recognising the lack of aircon and an apology for this, an offer of soft cold drinks was supplied, however small the gesture did. Not remedy the fact that stay was uncomfortable. The windows have limited opening so a breeze was minimal, heat out side was 25/26 degrees. The room get very hot and humid. We should of been I forme did this at the point of checking in as it was most likely we would have explored alternative accommodations The breakfast room was dirty, the shutter blinds are full of dust.. we had to ask for items to be replenished and it just felt there was a lack of up keep. Having stayed in a few Hilton’s this one by far I would not be returning to any time soon.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025