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Hotel Castillo Resort

3.5 star property

Photo gallery for Hotel Castillo Resort

Property grounds
Outdoor spa tub
Reception
Double Room, 1 King Bed, Non Smoking
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Carrera 12 #7-70, San Gil, Santander, 684031
  • Place, El Puente Shopping Center
    ‪5 min walk‬
  • Place, Parque Gallineral
    ‪8 min walk‬
  • Place, Hill of the Cross
    ‪10 min walk‬

Room options

View all photos for Double Room, 1 King Bed, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Double Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Quadruple Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Triple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Triple Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Family Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Bed
  • Free Wi-Fi

About the area

San Gil

A family-friendly stay in San Gil awaits you at Hotel Castillo Resort. Within just a 10-minute stroll, you'll find El Puente Shopping Center and La Libertad Park. Highlights at this hotel include a full-service spa, a free water park and a restaurant. .A day of pampering at Heaven and earth can include massages, body scrubs and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, kids' swimming pool, waterslide and pool loungers. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free local cuisine breakfast is offered between 7:00 AM and 9:00 AM. There's also the convenience of free self parking. .Places within a 15-minute walk of this 3.5-property class San Gil hotel include San Gil Cathedral and Hill of the Cross.

What's nearby

  • El Puente Shopping Center - 5 min walk - 0.5 km
  • Gallineral Natural Park - 6 min walk - 0.6 km
  • Parque Gallineral - 8 min walk - 0.7 km
  • Hill of the Cross - 10 min walk - 0.9 km
  • San Gil Cathedral - 10 min walk - 0.9 km

Restaurants

  • ‪Restaurante Balcón Sangileño - ‬8 min walk
  • ‪Cobos Horno + Café - ‬9 min walk
  • ‪mercagan - ‬5 min walk
  • ‪Gringo Mike's - ‬9 min walk
  • ‪Salon de onces Monterrey - ‬6 min walk

About this property

Hotel Castillo Resort

Hotel Castillo Resort offers its guests a full-service spa, a complimentary water park, and a waterslide. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

You'll find a business centre on site. An outdoor pool, a children's pool, and spa services are also featured at the family-friendly Hotel Castillo Resort. Self parking is free.

This 3.5-star San Gil hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 9 levels
  • Built in 2012
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Castillo Resort offers 142 air-conditioned accommodations, with free toiletries. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. 42-inch LCD televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Heaven and earth. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2012
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Castillo Resort

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • There is limited hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Castillo Resort San Gil
Castillo San Gil
Hotel Hotel Castillo Resort San Gil
San Gil Hotel Castillo Resort Hotel
Hotel Hotel Castillo Resort
Castillo
Hotel Castillo Resort Hotel
Hotel Castillo Resort San Gil
Hotel Castillo Resort Hotel San Gil

Frequently asked questions

What is the cancellation policy at Hotel Castillo Resort?

Hotel Castillo Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Castillo Resort?

Yep, Hotel Castillo Resort has a free self car park.

Is there a spa on site at Hotel Castillo Resort?

Yep, Heaven and earth is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Hotel Castillo Resort have a pool?

Hotel Castillo Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hotel Castillo Resort have a waterslide?

Yep, this property has a waterslide!

What makes Hotel Castillo Resort a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Castillo Resort.

Is Hotel Castillo Resort family-friendly?

You bet! With amenities such as a children's pool, free water park access and a deli, it's no surprise that Hotel Castillo Resort is a hit with families.

Does Hotel Castillo Resort serve breakfast?

You bet, complimentary local cuisine breakfast is offered daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Hotel Castillo Resort?

No, Hotel Castillo Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Castillo Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Castillo Resort?

Check-in begins at 3:00 PM. Check-out time is 1:00 PM.

Are pets allowed at Hotel Castillo Resort?

No, pets and service animals are not allowed.

Hotel Castillo Resort Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 5 out of 30 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disney- themed, best for families

Decent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.
Stayed 5 nights in Mar 2023
Verified review

6/10 Okay

CESAR

Disliked: Cleanliness

I will give a 2 and 1/2 starts to this Hotel

PArt of the entertainment offered by the Hotel for the kids was free and the other section was an additional cost. I was not aware of this. The cleanness of the rooms still has some details that are not tolerable. They offer a much better price if you book directly or in person.
Stayed 2 nights in Jul 2022
Verified review

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property looks bad, unpainted building and you have to deal with dirt, wheelbarrows cause they still working on the property. Not what I was expecting about it.
Stayed 2 nights in Jul 2022
Verified review

2/10 Terrible

Ingrid

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff very unprofessional, we were required documents for our children which we didn't know. We were told if documents weren't showed the "sorry you cannot stay" Finally signing a waiver, while my son falling asleep in the front desk sofa. AC room didn't cool enough, no trash can in the room only in the bathroom. 1st night one family member didn't sleep well bc room too warm. Changed room for a better one but shower wasn't working properly and ACsystem leaking water at night. This hotel has good amenities but service is poor, there are many safety risks for children in the pool, pool no warm enough, this hotel needs to be walked by to be categorize as 3 stars hotel. Stay wasn't a pleasant as it is mentioned in its web site or other websites. We are paying an expensive night to have a mediocre sleep. Not fair.
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

Adriana

Liked: Staff & service
Disliked: Cleanliness

No lo recomiendo

El agua de la piscina muy fria, por tanto no es muy apta para niños pequeños. Los pasillos no tiene luz Para el precio que se cobró no ofrecen servicios adicionales a la piscina.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio e instalaciones confortables
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

JORGE EMILIO

Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.
Stayed 2 nights in Jun 2023
Verified review

2/10 Terrible

Edrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mal Servicio

El servicio fue pesimo al llegar al hotel. Esa noche compramos licor en el mismo hotel para consumo con unas amistades y familiares y a las 10pm de la noche nos apagaron todas las luces del hotel sin avisarnos que iban a estar cerrando. Lamentablemente es una falta de respeto al consumidor. Luego en la habitacion cuando nos fuimos a banar con mi esposa no habia agua caliente y la ducha estaba danada, se le salia por todos lados. El dia siguiente al hacer el checkout para poder explicar la situacion que nos paso, no habia ningun gerente para hacer nuestras sugerencias. Lamentablemente no lo recomiendo en lo absoluto.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Levi

Liked: Cleanliness
I found hotel room to have very average amenities for the price, e.g. no hand or face towels, the bathroom was very small.
Stayed 3 nights in Feb 2022
Verified review

10/10 Excellent

Grisman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, oportunidad en la comida
Stayed 1 night in May 2021
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Tiene que mejorar la limpieza en el restaurante

Un hotel agradable, con buen ambiente, zonas amplias. Se encuentra en remodelación, pero nuestra vida stancia fue amena. El único punto desfavorable fue la limpieza sobre todo al momento del desayuno, en medio de la pandemia no es que se respete el protocolo de bioseguridad, quería tomar un pocillo para servirme café y lo encontré ya usado, aún con desperdicio de café, justo sobre los "pocillos limpios".
Stayed 2 nights in Mar 2021
Verified review

2/10 Terrible

MARIA CAMILA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO HABÍA RESERVA NI HOSPEDAJE

CUANDO LLEGAMOS AL HOTEL LA RESERVA NO EXISTÍA, EN EL HOTEL NO NOS ATENDIERON BIEN, SOLO NOS DIJERON QUE ERA RESPONSABILIDAD DE LA PÁGINA WEB HOTELES.COM QUE ELLOS NO PODÍAN HACER NADA, SOLO BUSCAR UN HOTEL, VALGA ACLARAR QUE FUIMOS EN LA TARDE NOCHE DESPUÉS DE UN VIAJE LO ÚLTIMO QUE ESPERABA ERA ESO POR PARTE DEL HOTEL.
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Fue una experiencia muy buena, el hotel es muy bonito, las habitaciones muy limpias y amplias, la comida también estaba deliciosa
Stayed 1 night in Mar 2021
Verified review

4/10 Poor

Erik l

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia

Muy mala limpieza, poco personal para la capacidad del hotel, pésima comida y otros huéspedes peleándose a las 2 de la madrugada. Muy mala experiencia.
Stayed 2 nights in Mar 2021
Verified review

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Solo fachada pésimo servicio

Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Stayed 2 nights in Feb 2021
Verified review

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Solo fachada pésimo servicio

Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Stayed 2 nights in Feb 2021
Verified review

10/10 Excellent

Linda Stefanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RECOMNDO AL 100% EL HOTEL CASTILLO RESORT DE SAN

Todo estuvo supergenial, fue lo máximo. Castillo Resort es EL MEJOR HOTEL DE SANTANDER.
Stayed 1 night in Feb 2021
Verified review

10/10 Excellent

Yeison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel mala aplicación hoteles.com

Muy bien el sitio el único inconveniente fue con la aplicación de hoteles. los precios diferentes a los del hotel no permiten cancelación sino hasta dos días antes muy mal servicio por parte de la aplicación. El hotel si es muy hermoso con una excelente atención y comida.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

JAIRO ESTEBAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Demasiado regular.

Un hotel bien pensando pero se quedó en los planes. Con un poco más de atención a los detalles sería algo mejor. Muy poco por el precio que se paga. El gancho es que es para niños. Le falta para poder ser recomendado como algo medianamente bueno. No recomiendo.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Jhon F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo muy bien (servicio, instalaciones, ubicación)
Stayed 2 nights in Apr 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
La atencion en la recepcion es terrible. Llegamos a las 2 y nos dijeron que la habitacion la entregaban a las 3pm, nos llevaron a la habitacion y no estaba lista. sin embargo eran las 3:10pm y nos dijeron que a partir de las 3 ponian entregar mas que no tenian que hacerlo. Personal grosero
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Valentina

Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Lisette xiomara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021