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Grand Brizo Buenos Aires

4.0 star property
Hotel with a full-service spa, 7-minute walk to Obelisco

Photo gallery for Grand Brizo Buenos Aires

Front of property
Staircase
Suite, Balcony | Balcony
Free daily buffet breakfast
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
The current price is NZ$307
1 Dec - 2 Dec

Explore the area

View map
Cerrito 180, Buenos Aires, 1010
  • Place, Obelisco
    ‪4 min walk‬
  • Place, Florida Street
    ‪7 min walk‬
  • Place, Colón Theatre
    ‪8 min walk‬
  • Airport, Buenos Aires (EZE-Ministro Pistarini Intl.)
    ‪27 min drive‬

Room options

View all photos for Comfort Double Room, 1 King Bed

Comfort Double Room, 1 King Bed

Comfort Double Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Twin Room

1 bedroom, premium bedding, down duvets, pillow-top beds

Comfort Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Double Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Twin Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Point of interest

Executive Suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 52 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony

Suite, Balcony | View from room

Suite, Balcony

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 62 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Double Room, 1 Queen Bed, Accessible

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Triple Room, 3 Single Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Triple Room, 3 Single Beds

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 37 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Triple Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Double Room Standard

1 bedroom, premium bedding, down duvets, pillow-top beds

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Twin Room Standard

1 bedroom, premium bedding, down duvets, pillow-top beds

Twin Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Superior

1 bedroom, premium bedding, down duvets, pillow-top beds

Double Room Superior

  • 37 sq m
  • Sleeps 2

View all photos for Twin Room Superior

1 bedroom, premium bedding, down duvets, pillow-top beds

Twin Room Superior

  • 37 sq m
  • Sleeps 2

View all photos for Quadruple Room Superior

1 bedroom, premium bedding, down duvets, pillow-top beds

Quadruple Room Superior

  • 37 sq m
  • Sleeps 4

View all photos for Double Suite Executive

1 bedroom, premium bedding, down duvets, pillow-top beds

Double Suite Executive

  • 50 sq m
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite Premium

  • 64 sq m
  • Sleeps 2

View all photos for Triple Room Super

1 bedroom, premium bedding, down duvets, pillow-top beds

Triple Room Super

  • Sleeps 3

About the area

Buenos Aires

Grand Brizo Buenos Aires puts you in the heart of Buenos Aires, within just a 10-minute stroll of Obelisco and Florida Street. Highlights at this hotel include a full-service spa, a restaurant and free buffet breakfast. .The restaurant, Tierra, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, sauna, seasonal outdoor swimming pool and pool loungers. 1722 square feet (160 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Added amenities include free Wi-Fi in public areas, spa services and laundry facilities. Each morning free breakfast is served. There's also self parking, along with the convenience of an area shuttle. .Places within a 15-minute walk of this 4-property class El Centro hotel include Colón Theatre and Plaza de Mayo.

What's nearby

  • Obelisco - 4 min walk - 0.4 km
  • Florida Street - 7 min walk - 0.6 km
  • Colón Theatre - 8 min walk - 0.7 km
  • Plaza de Mayo - 12 min walk - 1.1 km
  • Recoleta Cemetery - 4 min drive - 3.0 km

Getting around

  • Buenos Aires Constitution Station - 4 min drive
  • Lima Station - 4 min walk
  • Buenos Aires (EZE-Ministro Pistarini Intl.) - 36 min drive

Restaurants

  • ‪Tienda de Café - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪La Casa de Salta - ‬4 min walk
  • ‪Sabores del Carajo - ‬4 min walk
  • ‪El Roncal - ‬2 min walk

About this property

Grand Brizo Buenos Aires

Hotel with a full-service spa, 7-minute walk to Obelisco
Grand Brizo Buenos Aires offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and coworking spaces. Event space at this hotel measures 1722 square feet (160 square metres) and includes a conference centre. A seasonal outdoor pool, a rooftop terrace, and spa services are also featured at the business-friendly Grand Brizo Buenos Aires. For a fee, parking is available.

This 4-star Buenos Aires hotel is smoke free.

  • 1 building
  • 191 guestrooms or units
  • 1722 sq ft of conference space
  • 160 sq. m of conference space
  • Buffet breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Brizo Buenos Aires offers 191 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 40-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include baths or showers with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Estado Puro Spa. The spa is equipped with a hot tub. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; reservations required
  • Street parking available
  • Area shuttle (surcharge)
  • Secured, covered parking on site (USD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tierra

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,722 square foot of space)
  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Hot tub
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets and service animals are not allowed at Grand Brizo Buenos Aires

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.50 per person, per night. This tax does not apply to children under 12 years of age.
  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 12 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open on 10 October and close on 20 April.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Brizo Buenos Aires Hotel
Grand Brizo Hotel
Grand Brizo
Grand Brizo Buenos Aires Hotel
Grand Brizo Buenos Aires Buenos Aires
Grand Brizo Buenos Aires Hotel Buenos Aires

Frequently asked questions

What is the cancellation policy at Grand Brizo Buenos Aires?

Grand Brizo Buenos Aires offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Brizo Buenos Aires?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Brizo Buenos Aires on 1 Dec 2025 start from NZ$301.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Brizo Buenos Aires?

Yep, Grand Brizo Buenos Aires has a secured covered self car park with in/out privileges for USD 12 per night.

Is there a spa on site at Grand Brizo Buenos Aires?

Yep, Estado Puro Spa is available for guests.

Does Grand Brizo Buenos Aires have a pool?

Grand Brizo Buenos Aires has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from October 10 to April 20.

What makes Grand Brizo Buenos Aires a romantic place to stay?

A hot tub and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Grand Brizo Buenos Aires.

Is Grand Brizo Buenos Aires family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Grand Brizo Buenos Aires is a hit with families.

Does Grand Brizo Buenos Aires serve breakfast?

Yep, complimentary buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Brizo Buenos Aires?

No, Grand Brizo Buenos Aires does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Brizo Buenos Aires?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Brizo Buenos Aires?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grand Brizo Buenos Aires?

No, pets and service animals are not allowed.

Grand Brizo Buenos Aires Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 444 out of 627 reviews
Rating 8 - Good. 129 out of 627 reviews
Rating 6 - Okay. 38 out of 627 reviews
Rating 4 - Poor. 8 out of 627 reviews
Rating 2 - Terrible. 8 out of 627 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, great breakfast, international outlets
Stayed 2 nights in Jul 2025

8/10 Good

Emelyn Entino, Winnetka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient, staff are nice and kind
Stayed 5 nights in Jul 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jun 2025

8/10 Good

Kevin Ray, Everett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located and the staff was very helpful. The only thing preventing a 5 star rating, our room was incredibly hot, I informed the front desk twice and the second time they did send a mechanic, yet was not effective in making the room more comfortable. Slept with the window open, even though it was 2°C outside.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sandy

Stayed 1 night in Jun 2025

10/10 Excellent

Juan

Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Roxanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Great service and rooms are excellent with very comfortable bed and pillows. Excellent location also.
Stayed 3 nights in May 2025

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Centrally located, clean and friendly staff.
Stayed 4 nights in May 2025

10/10 Excellent

Tatiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location. I had an upgrade to a room with balcony and an incredible view of 9 de Julio Ave and Obelisk. Great breakfast also. Everything that you can expect and more
Stayed 3 nights in May 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great staff and easy walking distance to so many things of interest.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hermes

Liked: Cleanliness, property conditions & facilities
Muy limpio y ordenado
Stayed 7 nights in May 2025

10/10 Excellent

Maria-Chayito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting town. We had the most amazing time. very, very nice hotel.
Stayed 2 nights in Apr 2025

6/10 Okay

tere

Disappointed

We were disappointed with this property. The fridge did not work and the bathroom was a strange configuration, no door to the water closet! We were expecting something more.
Stayed 3 nights in Apr 2025

10/10 Excellent

Brian Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great breakfast if I stay in Buenos Aires I would return to this hotel for sure very comfy
Stayed 3 nights in Apr 2025

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop bar does not open until early evening and the pool area is disappointing
Stayed 3 nights in Mar 2025

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 5 nights in Mar 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant. They were all very friendly and hardworking. Would definitely stay there again.
Stayed 6 nights in Mar 2025

10/10 Excellent

Louis, apo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in great location. The hotel had the best staff, including the front desk, doorman, cleaning personnel and cooks. The rooftop bar is really amazing and should not be missed.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel, 8/10 staff was friendly very inviting very helpful. My room was clean spacious, had a top floor suit with beautiful view of the city.
Stayed 4 nights in Mar 2025

6/10 Okay

Andrew

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel

Great location, and lovely breakfast. The rooms are spacious but ready for refurbishing. The bed was comfortable. Hard floors create some noise. Unfortunately when I arrived reception insisted that I needed to pay for my stay only even though I had already paid, had a receipt from Hotels.com and proof of purchase on my credit card statement. After much time it turned out they had mixed me up with someone else!
Stayed 1 night in Mar 2025