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Hilton at St George's Park, Burton Upon Trent

4.0 star property
Hotel in Burton on Trent with full-service spa and health club

Photo gallery for Hilton at St George's Park, Burton Upon Trent

Reception
Creator video
Indoor pool, pool loungers
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Pool
  • Bar
  • 24/7 front desk
  • Spa
The current price is NZ$323
includes taxes & fees
12 Sept - 13 Sept

Explore the area

View map
St George's Park, Newborough Road, Burton on Trent, England, DE13 9PD
  • St. George's Park
    ‪1 min walk‬
  • National Forest Adventure Farm
    ‪10 min drive‬
  • Branston Water Park
    ‪16 min drive‬
  • East Midlands (EMA)
    ‪39 min drive‬

Room options

View all photos for One bedroom suite with balcony

One bedroom suite with balcony | Living area

One bedroom suite with balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Countryside Twin Deluxe Room

Countryside Twin Deluxe Room

Countryside Twin Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Electric kettle
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for King Junior Suite with Balcony

King Junior Suite with Balcony

King Junior Suite with Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King One Bedroom Suite

King One Bedroom Suite

King One Bedroom Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Accessible Standard Guest Room

Double Accessible Standard Guest Room

Double Accessible Standard Guest Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Electric kettle
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Deluxe Room

1 bedroom, premium bedding, in-room safe, desk

Twin Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for King Accessible Deluxe Room

1 bedroom, premium bedding, in-room safe, desk

King Accessible Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Living area

Presidential Suite, 1 King Bed with Sofa bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Separate bedroom
Premium bedding
Blackout curtains
  • 96 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Countryside King Deluxe Room

Countryside King Deluxe Room

Countryside King Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Electric kettle
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

1 bedroom, premium bedding, in-room safe, desk

Family Room

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Electric kettle
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for King Deluxe Room

1 bedroom, premium bedding, in-room safe, desk

King Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Junior Suite

1 bedroom, premium bedding, in-room safe, desk

King Junior Suite

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Twin Room (with Shower)

1 bedroom, premium bedding, in-room safe, desk

Twin Room (with Shower)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Electric kettle
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Countryside Family Deluxe Room

1 bedroom, premium bedding, in-room safe, desk

Countryside Family Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Electric kettle
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Room King Bed

Deluxe Family Room King Bed

Deluxe Family Room King Bed

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Electric kettle
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Junior Suite with Balcony

  • Sleeps 4

King One Bedroom Suite

  • Sleeps 4

King Deluxe Room

  • Sleeps 3

Countryside King Deluxe Room

  • Sleeps 3

Twin Guest Room with Shower

  • Sleeps 2

View all photos for Deluxe Twin Room With Village View

1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin Room With Village View

  • Sleeps 3

View all photos for Countryside Family Deluxe Room

Shower, free toiletries, hair dryer, towels

Countryside Family Deluxe Room

  • Sleeps 4

Presidential Suite

  • Sleeps 4

Deluxe Family King Room

  • Sleeps 4

View all photos for Double Accessible Compact Guest Room

1 bedroom, premium bedding, in-room safe, desk

Double Accessible Compact Guest Room

  • Sleeps 2

King Junior Suite

  • Sleeps 4

Twin Deluxe Room

  • Sleeps 3

King Accessible Deluxe Room

  • Sleeps 2

About the area

Burton on Trent

At Hilton at St George's Park, Burton Upon Trent, you'll be 0.1 km (0.1 mi) from St. George's Park and 5.3 km (3.3 mi) from National Forest Adventure Farm. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Spa at St George's Park can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, The Restaurant, serves British cuisine and is open for breakfast and dinner. Crossbar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, sauna and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Burton on Trent hotel include Cineworld Burton upon Trent and Tutbury Castle.

What's nearby

  • St. George's Park - 1 min walk - 0.0 km
  • National Forest Adventure Farm - 10 min drive - 7.0 km
  • Tutbury Castle - 15 min drive - 9.8 km
  • Branston Water Park - 16 min drive - 13.9 km
  • National Memorial Arboretum - 19 min drive - 12.0 km

Getting around

  • Tutbury & Hatton Station - 22 min drive
  • East Midlands Airport (EMA) - 56 min drive

Restaurants

  • ‪McDonald's - ‬12 min drive
  • ‪Albion - ‬9 min drive
  • ‪Miller & Carter Burton - ‬12 min drive
  • ‪Corner House - ‬12 min drive
  • ‪The Golden Cup - ‬11 min drive

About this property

Hilton at St George's Park, Burton Upon Trent

Hotel in Burton on Trent with full-service spa and health club
Hilton at St George's Park, Burton Upon Trent offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 16 meeting rooms available. A sauna, spa services, and a garden are also featured at the business-friendly Hilton at St George's Park, Burton Upon Trent. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Burton on Trent hotel.

  • 1 building
  • 228 guestrooms or units
  • 3 levels
  • Built in 2012
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton at St George's Park, Burton Upon Trent offers 228 air-conditioned accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 50-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
Spa at St George's Park has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 140 reviews
The price is NZ$165
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Centre Circle Coffee
  • Crossbar
  • The Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 16 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Handrails in hallways (112 centimetre high)
  • Handrails in stairways (120 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Ballroom
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Burton St Georges Park Burton on Trent
Hilton Burton St Georges Park Hotel
Hilton Burton St Georges Park Hotel Burton on Trent
Hilton St George's Park Burton Upon Trent Hotel Burton on Trent
Hilton St George's Park Burton Upon Trent Hotel
Hilton St George's Park Burton Upon Trent Burton on Trent
Hilton at St George's Park, Burton Upon Trent Hotel
Hilton at St George's Park, Burton Upon Trent Burton on Trent
Hilton at St George's Park, Burton Upon Trent Burton on Trent
Hilton St George's Park Burton Upon Trent
Hotel Hilton at St George's Park, Burton Upon Trent
Hilton Burton St Georges Park

Frequently asked questions

What is the cancellation policy at Hilton at St George's Park, Burton Upon Trent?

Hilton at St George's Park, Burton Upon Trent offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton at St George's Park, Burton Upon Trent?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Hilton at St George's Park, Burton Upon Trent on 12 Sept 2025 start from NZ$323.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton at St George's Park, Burton Upon Trent?

Yep, Hilton at St George's Park, Burton Upon Trent has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Is there a spa on site at Hilton at St George's Park, Burton Upon Trent?

Yep, Spa at St George's Park is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hilton at St George's Park, Burton Upon Trent have a pool?

Hilton at St George's Park, Burton Upon Trent has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hilton at St George's Park, Burton Upon Trent?

Hilton at St George's Park, Burton Upon Trent features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Hilton at St George's Park, Burton Upon Trent a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton at St George's Park, Burton Upon Trent.

Is Hilton at St George's Park, Burton Upon Trent family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an indoor pool, it's no surprise that Hilton at St George's Park, Burton Upon Trent is a hit with families.

Does Hilton at St George's Park, Burton Upon Trent serve breakfast?

Yep, full brekkie is served on weekdays between 6:30 AM and 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton at St George's Park, Burton Upon Trent?

No, Hilton at St George's Park, Burton Upon Trent does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton at St George's Park, Burton Upon Trent?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton at St George's Park, Burton Upon Trent?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton at St George's Park, Burton Upon Trent?

No, only service animals are allowed.

Hilton at St George's Park, Burton Upon Trent Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 547 out of 870 reviews
Rating 8 - Good. 205 out of 870 reviews
Rating 6 - Okay. 71 out of 870 reviews
Rating 4 - Poor. 36 out of 870 reviews
Rating 2 - Terrible. 11 out of 870 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Stayed 1 night in May 2025

8/10 Good

Paul

Travelled with partner
Liked: Property conditions & facilities
The only complaint I have is the plug sockets haven’t got usb port on them to do your charging so you are cluttered up with plugs
Stayed 2 nights in May 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel with family
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious rooms. Helpful staff
Stayed 1 night in May 2025

6/10 Okay

lily

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The family room ,
Stayed 1 night in Apr 2025

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable, restaurant very quiet
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel with excellent staff

A wonderful family stay over night ahead of a visit to Alton Towers. The hotel was beautiful and clean and the staff were excellent. The restaurant staff were particularly helpful and friendly with the children. As a football fan it was great to walk the grounds and see the amazing facilities 1st hand. It added an extra layer to the stay for me. Would definitely recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
The spa and pool were brilliant!
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Kiichiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to this property many times and every time, we come away enjoying it more and more! The staff are super friendly, great with kids and the breakfast and dinner in their restaurant is fantastic! Rooms are at great Hilton standard and the area around the hotel is so so quiet and calm where you get to walk around to enjoy. Overall, recommend this hotel every time if you are going to be around that area for any holiday.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shaun

Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Did not disappoint

Stayed 1 night in Mar 2025

2/10 Terrible

Jeremy

Stayed 1 night in Mar 2025

2/10 Terrible

thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Terrible service and dietary understanding

I stayed on my own with my 2 children. At check in the hotel room key card did not work 3 times so I had to go up and down the stairs with 2 children and all the bags and hotel staff did not apologise. On entering the room we did not have enough beds. No one would answer the phone so we all had to go back to reception again. For our evening meal, I had emailed beforehand to say my Son is coeliac and requires gluten free. The waiter did not know what was gluten free and said to pick what he wanted and he would check, this meant going backwards and forwards to see what was suitable. All drinks had run out so there was no alcohol including beer, wine, cider. The service was so slow that I had to leave the meal early with guests as my child was so tired. The next day we went for breakfast and the only hot food optio for my child was sausage, bacon and toast. They said he could have pancakes and brought them out but then said sorry he can’t actually have these as they are vegan, put them on the table but he wasn’t allowed to eat them. My son had a football tournament all day and feel the gluten free options should also cater for children. We returned to the hotel after the tournament and ordered food from the bar , the meal took over 1 hour and 15 minutes. Again they had brought out the wrong food for my Son, he then had to wait for it to be cooked. It took over 40 minutes by this time we just left without him eating as we needed to set off home. Terrible service.
Stayed 1 night in Mar 2025

8/10 Good

Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

This was my 2nd time to St George’s park and it didn’t disappoint. The hotel and grounds are beautiful and I love looking at the football history and present. The swimming facilities were good and the pool was quiet. The hotel is clean and well looked after. The room was nice, I booked a king room and it was nice and spacious. No fridge though just a cupboard where there once was one. The bed was quite hard too, I ached a bit through night but I still slept ok. The staff at breakfast and check out were very friendly. The staff when we checked in were a bit preoccupied and I felt a bit rushed. Room Service food was delicious and quick. Breakfast was very tasty with a wide range of options. I would return to St George’s park as it’s a great hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Stayed 1 night in Mar 2025

2/10 Terrible

Nial

Travelled with group
Stayed 1 night in Mar 2025

2/10 Terrible

Mark

Stayed 1 night in Mar 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are really welcoming and friendly the food was amazing and with great service. The coaching session and tour was wonderful and my boys had a great time with the coaches thank you for a great stay.
Stayed 2 nights in Feb 2025