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Zendaya Resort Beach Sport & Spa

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Zendaya Resort Beach Sport & Spa

Front of property
Creator video
Restaurant
Sauna
Deluxe Room, Hot Tub, Garden View

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Breakfast included
  • Room service
  • Spa
  • Pool
The current price is NZ$841
includes taxes & fees
10 Dec - 11 Dec

Explore the area

View map
R. Rancho Grande, Búzios, RJ, 28950-000
  • Place, Manguinhos Beach
    ‪3 min walk‬
  • Place, Chapel of Our Lady Desatanudos
    ‪15 min walk‬
  • Place, Geriba Beach
    ‪18 min walk‬

Room options

View all photos for Deluxe Room, Patio, Garden View

Deluxe Room, Patio, Garden View

Deluxe Room, Patio, Garden View

Highlights

Patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room, Hot Tub, Garden View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, Hot Tub, Garden View

Highlights

Garden
Porch/lanai
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Master Suit

Master Suit

Master Suit

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Porch/lanai
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 170 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic Suite, Garden View, Ground Floor

Classic Suite, Garden View, Ground Floor

Classic Suite, Garden View, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Porch/lanai
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Luxury Room, Patio, Golf View

Luxury Room, Patio, Golf View

Luxury Room, Patio, Golf View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
  • 50 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Luxury Room, Bathtub, Golf View

Luxury Room, Bathtub, Golf View

Luxury Room, Bathtub, Golf View

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Porch/lanai
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
  • 70 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Exclusive Room, Sea View, Oceanfront

Exclusive Room, Sea View, Oceanfront

Exclusive Room, Sea View, Oceanfront

Highlights

Garden
Porch/lanai
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
  • 80 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Villa, 2 Bedrooms, Hot Tub, Garden View

Family Villa, 2 Bedrooms, Hot Tub, Garden View

Family Villa, 2 Bedrooms, Hot Tub, Garden View

Highlights

Garden
Porch/lanai
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
  • 109 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bed and 2 King Beds

About the area

Búzios

A luxury stay in Búzios awaits you at Zendaya Resort Beach Sport & Spa. You'll be 1.6 km (1 mi) from Geriba Beach and 4.2 km (2.6 mi) from Ferradura Beach. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site gym, outdoor tennis court and steam room. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning free full breakfast is offered between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Porto Belo hotel include Rua das Pedras and Orla Bardot.

What's nearby

  • Manguinhos Beach - 3 min walk - 0.3 km
  • Shopping Aldeia da Praia - 5 min walk - 0.5 km
  • Chapel of Our Lady Desatanudos - 15 min walk - 1.3 km
  • Porto da Barra Búzios - 16 min walk - 1.4 km
  • Geriba Beach - 18 min walk - 1.5 km

Getting around

  • Macae (MEA) - 121 min drive

Restaurants

  • ‪Duo Deli - ‬9 min walk
  • ‪Golden Bread And Market - ‬18 min walk
  • ‪The Juls - ‬3 min walk
  • ‪Sushi 11 - ‬2 min walk
  • ‪Rei do Mate - Búzios - ‬5 min walk

About this property

Zendaya Resort Beach Sport & Spa

Luxury hotel on the beach, with 2 outdoor pools
You'll be playing in the surf in no time with a ride on the hotel's beach shuttle (surcharge). At Zendaya Resort Beach Sport & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a health club and a steam room. Free self parking is available.

This 5-star Búzios hotel is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 2010
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Zendaya Resort Beach Sport & Spa offers 12 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Similar properties

2 outdoor pools, pool loungers
Insolito Boutique Hotel
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.8 out of 5, Exceptional, 234 reviews
Insolito Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Art gallery
  • Bicycle rentals
  • Boat
  • Boat tours
  • Canoeing
  • Ecotours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Infinity pool
  • Inflatable boat
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sail boat
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's toys
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Treatment room

Accessibility

  • No lift
  • Smooth flooring in room

More

  • 2 floors
  • Built in 2010
  • Communal living room
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • First-run films
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BRL 600 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Parties and events are allowed on site
Long-term renters welcome
This property uses solar energy
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. Parties and events are allowed on site. This property uses solar energy. Long-term renters welcome. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

A Concept Hotel Spa
Apuã Concept Hotel Spa
Zendaya Sport & Spa Buzios
Zendaya Resort Beach Sport & Spa Hotel
Zendaya Resort Beach Sport & Spa Búzios
Zendaya Resort Beach Sport & Spa Hotel Búzios

Frequently asked questions

What is the cancellation policy at Zendaya Resort Beach Sport & Spa?

Zendaya Resort Beach Sport & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zendaya Resort Beach Sport & Spa?

As of 8 Dec 2025, prices found for a 1-night stay for 2 adults at Zendaya Resort Beach Sport & Spa on 10 Dec 2025 start from NZ$841.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zendaya Resort Beach Sport & Spa?

Yep, Zendaya Resort Beach Sport & Spa has a free self car park.

Are there any beaches close to Zendaya Resort Beach Sport & Spa?

Yep, Zendaya Resort Beach Sport & Spa is a short 19-minute walk from Geriba Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find motor boats and inflatable boats.

Is there a spa on site at Zendaya Resort Beach Sport & Spa?

Yep, there is an onsite spa at Zendaya Resort Beach Sport & Spa. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Zendaya Resort Beach Sport & Spa have a pool?

Zendaya Resort Beach Sport & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Zendaya Resort Beach Sport & Spa?

Zendaya Resort Beach Sport & Spa features an infinity pool, a full-service spa and a health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Zendaya Resort Beach Sport & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Zendaya Resort Beach Sport & Spa.

Is Zendaya Resort Beach Sport & Spa family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as childcare services in the guestrooms, it's no surprise that Zendaya Resort Beach Sport & Spa is a hit with families.

Does Zendaya Resort Beach Sport & Spa serve breakfast?

Sure does, complimentary full brekkie is offered daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Zendaya Resort Beach Sport & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Zendaya Resort Beach Sport & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Zendaya Resort Beach Sport & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Zendaya Resort Beach Sport & Spa?

No, pets are not allowed.

Zendaya Resort Beach Sport & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 57 reviews
Rating 8 - Good. 3 out of 57 reviews
Rating 6 - Okay. 2 out of 57 reviews
Rating 4 - Poor. 3 out of 57 reviews
Rating 2 - Terrible. 1 out of 57 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional property! Everything from the hotel staff to the food and the hospitality was outstanding! The heated pool was much appreciated and the gym was beautiful! Will definitely be returning!
Stayed 1 night in Jun 2025

10/10 Excellent

Joao Manoel de Souza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! We’ve stayed here 2 times before and love it. Amenities are beautiful. Very exclusive and quiet for a romantic stay or just a quiet time in a high class resort. Staff, once again, are very young and with a high turnover, showing inexperience not proactive. If you are by the pool, no one offers anything, you have to hunt the staff, as if they were too shy and hiding from work. But my family and I would return it for sure!
Stayed 3 nights in Jun 2025

10/10 Excellent

jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

GONZALO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, quiet, beautiful garden, excellent food and pool.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jorge, Arcos De La Frontera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance, friendly staff, spacious rooms, nice decor
Stayed 3 nights in Nov 2024

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning. The staff were superb from the moment we arrived to the moment we left. We look forward to staying again. We enjoyed our short break immensely.
Stayed 3 nights in Jan 2024

10/10 Excellent

Fernanda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Liliane

Stayed 4 nights in Aug 2025

10/10 Excellent

Rodrigo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

carlos

Stayed 2 nights in Jul 2025

10/10 Excellent

cintia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Elifas

Stayed 1 night in Jun 2025

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Melhor hotel de buzios ! A propriedade é incrível , ficar sentado na piscina olhando para o mar é simplesmente único. A academia de ginástica é ótima e o spa muito bom .
Stayed 2 nights in Jun 2025

10/10 Excellent

Carlota

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prazer

Muito confortável e lindo!! Impecável!!!
Stayed 2 nights in May 2025

10/10 Excellent

Felippe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel dos sonhos

Excepcional!
Stayed 1 night in Apr 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hemos pasado unos días fantásticos en este hotel. Todo nos pareció top 10.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Tulio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tirando uma situação desagradável com um jantar no restaurante, o restaurante foi excelente! Retornarei!
Stayed 5 nights in Feb 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Expectativa frustada

Apesar das ótimas instalações do Resort, o atendimento da recepção precisa melhorar pois ao chegar as 12:30 no hotel, fui informado que o checkin seria realizado apenas as 15:30, o que entendi imediatamente. Fui ao restaurante da piscina e lá permaneci, aguardando o contato que me informaram que ocorreria por WhatsApp. As 14:45 retornei à recepção e me informaram que o quarto ainda não estava pronto. Segui aguardando pacientemente de forma absurda até as 17:00 (lembrando que cheguei as 12:30), quando retornei e me informaram que o quarto já estava pronto algum tempo. Ou seja, absoluta falta de consideração com o hospede, falta de organização e comunicação entre os funcionários, pois igualmente já havia informado no bar que estava aguardando o quarto desde o momento que lá cheguei. Não esperava um tratamento assim de um resort que se propõe a entregar um serviço de alto nível na região.
Stayed 1 night in Feb 2025