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Cleo Lake Kivu Hotel

4.0 star property

Photo gallery for Cleo Lake Kivu Hotel

Exterior
Deluxe Suite
Sauna, steam room, body treatments, aromatherapy, hot stone massages
Exterior
Exterior

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Cleo Lake Kivu, Bwishyura, Western Province
  • Place, Gisenyi Beach
  • Place, Rwanda Tourism University College
  • Place, Museum of Environment
    ‪4 min drive‬
  • Airport, Goma (GOM)
    ‪88 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Junior Apartment

Junior Apartment

Junior Apartment

  • Lake view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Presidential Villa

Presidential Villa

Presidential Villa

  • Lake view
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds

About the area

Kibuye

Cleo Lake Kivu Hotel places you steps from Kivu Lake and within a 15-minute stroll of Museum of Environment. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to C & C Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Plus you'll find an outdoor swimming pool, free Wi-Fi in public areas and a coffee shop/cafe. Each morning free cooked-to-order breakfast is offered between 7:30 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Bwishyura hotel, you'll be 29.7 km (18.4 mi) from Les Chutes de Ndaba.

What's nearby

  • Museum of Environment - 4 min drive - 1.9 km
  • Les Chutes de Ndaba - 28 min drive - 27.6 km

Restaurants

  • ‪Assabe - ‬20 min drive
  • ‪The Right Bar - ‬6 min drive
  • ‪Fast Food & Take Away - ‬6 min drive
  • ‪Mutima Mwiza - ‬19 min drive
  • ‪KIVU coffee cup - ‬7 min drive

About this property

Cleo Lake Kivu Hotel

Cleo Lake Kivu Hotel offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

The business-friendly Cleo Lake Kivu Hotel also features spa services, a garden, and concierge services. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bwishyura hotel.

  • 18 guestrooms or units
  • 2 bars or lounges
  • Cooked-to-order breakfast (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Garden
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Cleo Lake Kivu Hotel offers 18 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This accommodation offers separate dining areas. Memory foam beds feature premium bedding. A pillow menu is available. 60-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Bwishyura hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, C & C Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Hardwood flooring in room
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 60-inch smart TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Chef service
  • Free bottled water
  • Mini-fridge
  • Paper towels
  • Separate dining area
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.

Property is also known as

Cleo Lake Kivu Hotel Hotel
Cleo Lake Kivu Hotel Bwishyura
Cleo Lake Kivu Hotel Hotel Bwishyura

Frequently asked questions

What is the cancellation policy at Cleo Lake Kivu Hotel?

Cleo Lake Kivu Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cleo Lake Kivu Hotel?

Yep, Cleo Lake Kivu Hotel has a free self car park.

Are there any beaches close to Cleo Lake Kivu Hotel?

The closest beach to Cleo Lake Kivu Hotel is Gisenyi Beach (39.5 km).

Is there a spa on site at Cleo Lake Kivu Hotel?

Yep, C & C Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Cleo Lake Kivu Hotel have a pool?

Cleo Lake Kivu Hotel has an outdoor pool.

What luxury perks are available at Cleo Lake Kivu Hotel?

Cleo Lake Kivu Hotel features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with memory foam beds, premium bedding and dining areas.

Does Cleo Lake Kivu Hotel serve breakfast?

Yep, complimentary cooked-to-order brekkie is on offer daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Cleo Lake Kivu Hotel?

No, Cleo Lake Kivu Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Cleo Lake Kivu Hotel?

Yep, you can grab a meal at Cleo Lake Kivu Hotel's onsite restaurant.

What time are check-in & check-out at Cleo Lake Kivu Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Cleo Lake Kivu Hotel?

No, pets are not allowed.

Cleo Lake Kivu Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 3 out of 3 reviews
Rating 8 - Good. 0 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning. The views of the lake, the food, the decor; the spa! I wish we had had more time to just relax there!!
Stayed 1 night in Apr 2024

10/10 Excellent

Martin, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the lake. Awesome staff. You genuinely feel pampered.
Stayed 1 night in Oct 2023

10/10 Excellent

Dobbie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was flawless the staff Remy, Patrick , Deborah, and Eric everyone that works there was amazing and very attentive to making my experience one I will never forget. I will most certainly be returning to stay here again and would recommend to anyone to book a stay at least once.
Stayed 1 night in Oct 2023