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Mercure Cairns

4.0 star property
Hotel with an outdoor pool, a short walk to Cairns Esplanade

Photo gallery for Mercure Cairns

Outdoor pool, pool loungers
Family Room, Multiple Beds (1 Queen and 2 Singles)
Loft, 1 Queen Bed
Outdoor pool, pool loungers
Sports facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Free WiFi
  • Air conditioning
  • Business services
The current price is NZ$257
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
15 Florence Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪5 min walk‬
  • Cairns Central Shopping Centre
    ‪6 min walk‬
  • Reef Fleet Terminal
    ‪14 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Single Beds

Highlights

Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Minibar, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

Minibar, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds (1 Queen and 2 Singles)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Dining table
TV
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed | View from room

Loft, 1 Queen Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Dining table
TV
Ceiling fan
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, Multiple Beds

Highlights

Balcony or patio
Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hairdryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the area

Cairns

Mercure Cairns puts you in the heart of Cairns, within just a 10-minute stroll of popular attractions like Cairns Esplanade and Cairns Central Shopping Centre. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, a business centre and a garden. Additionally, you'll find laundry facilities, express check-in and express check-out. There's also the convenience of an airport shuttle. .Near this 4-property class Cairns Central Business District hotel, you'll find Reef Fleet Terminal.

What's nearby

  • Cairns Esplanade - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 6 min walk - 0.6 km
  • Esplanade Lagoon - 10 min walk - 0.9 km
  • Cairns Marlin Marina - 13 min walk - 1.1 km
  • Reef Fleet Terminal - 14 min walk - 1.2 km

Getting around

  • Cairns Station - 13 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • ‪Splash Seafood - ‬7 min walk
  • ‪Phở Street - ‬5 min walk
  • ‪Cc’s Bar And Grill - ‬5 min walk
  • ‪Dundee's at Aquarium - ‬2 min walk
  • ‪Pachamama - ‬4 min walk

About this property

Mercure Cairns

Hotel with an outdoor pool, a short walk to Cairns Esplanade
Public spaces have free WiFi. Business amenities include a business centre and a meeting room. An airport shuttle (available on request) is available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Cairns.

This 4-star Cairns hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
Mercure Cairns offers 75 air-conditioned accommodations with minibars and espresso makers. Satellite televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Filipino, French, Italian, Korean, Spanish

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  • Free WiFi
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4.4 out of 5, Excellent, 1,001 reviews
The price is NZ$271
includes taxes & fees
19 Sept - 20 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:30 AM to 11:30 PM on request

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • Lift

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.1 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 13 2025 to November 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Laundry facilities

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per day.
  • Cots (infant beds) are available for AUD 20.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 1.1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

What is the cancellation policy at Mercure Cairns?

Mercure Cairns offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Cairns?

As of 20 Aug 2025, prices found for a 1-night stay for 2 adults at Mercure Cairns on 14 Sept 2025 start from NZ$256.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Mercure Cairns?

The closest beach to Mercure Cairns is Yorkeys Knob Beach (11.7 km).

Does Mercure Cairns have a pool?

Mercure Cairns has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Mercure Cairns family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that Mercure Cairns is a hit with families.

Does Mercure Cairns serve breakfast?

Please note that breakfast will unavailable between March 13 2025 and November 30 2025 (subject to change).

Is there a free airport shuttle available at Mercure Cairns?

No, but there's an airport shuttle that runs from 3:30 AM - 11:30 PM on request for a fee.

What time are check-in & check-out at Mercure Cairns?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Cairns?

No, pets are not allowed.

Mercure Cairns Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 76 reviews
Rating 8 - Good. 20 out of 76 reviews
Rating 6 - Okay. 19 out of 76 reviews
Rating 4 - Poor. 6 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Brooke

Liked: Staff & service
Disliked: Property conditions & facilities
The restaurant is under renovation, disappointing to Not have access to food / drinks around the pool. But staff were friendly and hotel in a good area close to everything.
Stayed 2 nights in Jun 2025

6/10 Okay

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Luke

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is a great hotel. Love the large sized family room. Wifi connection on TV’s didn’t work. Unable to access Netflix’s etc in room.
Stayed 1 night in Mar 2025

4/10 Poor

Chloe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.
Stayed 1 night in Jan 2025

8/10 Good

Aysha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over for a few days in cairns. Really good central location
Stayed 2 nights in Jan 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities
Hotel was in a great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Linda

Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly
Stayed 2 nights in Dec 2024

6/10 Okay

Jeremy, Brighton Le Sands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful, and perfect location
Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean
Stayed 1 night in Dec 2024

10/10 Excellent

Akinobu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

6/10 Okay

Catherine

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Nov 2024

8/10 Good

Erhan

Travelled with partner
Liked: Cleanliness, staff & service
Good property
Stayed 1 night in Nov 2024

6/10 Okay

GEORGIA

Travelled with family
Good location. Walking distance to the Esplanade
Stayed 1 night in Sep 2024

2/10 Terrible

Diana

Travelled with family
Disliked: Amenities
Mercure appears beautiful from the outside. Foyer & reception are very nice-but from there everything went downhill. Room was dark only one air conditioner worked. No room telephone although room service was offered, no menu provided, very small bathroom, 3 hangers!!for many wardrobes, no dress mirror, coffee machine leaked every time it was used. Mini bar should not have been there it only provided overpriced beer, water, wine & chocolate. Shocking. Buffet breakfast was $32 - very basic ordinary selection but it was fresh. Reception staff seemed unfamiliar with the local area. Several instructions received from them to find various shops & businesses were completely off the mark. Thank god I had the sense to then google things for myself. An unexpected plumbing problem occurred which cut water off completely from the whole property from about 6:30am to 3;00pm on day two of our stay - very inconvenient - we were offered a refund if we could relocate - that was impossible considering the short notice & high season demand in Cairns in August. When we checked out we were NOT offered any compensation/reduction in the cost of our accommodation for our DAY 2 NO WATER EXPERIENCE ie no use of shower, taps for hand washing & refilling water for coffee machine & forget about having to use a toilet!!! Noise level in corridors was unacceptable at times with children running up & down corridors, screaming & acting up. Then the room next door had very loud volume TV all night one night!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.
Stayed 1 night in Aug 2024

2/10 Terrible

Jane

Disliked: Property conditions & facilities
Leak around base of toilet - pooling onto bathroom floor.
Stayed 1 night in Jun 2024

10/10 Excellent

Verity

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

TITOM

Liked: Cleanliness, property conditions & facilities
Cleanliness n tudy
Stayed 2 nights in May 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Tamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice place to stay!
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great family room with everything we needed. Close to town The lift was a little scary and may need some work
Stayed 1 night in Mar 2024