6/10 Okay
Carol
Business traveller, Travelled with partner
22 Feb 2024
Liked: Cleanliness, amenities
The noise at night & early morning,was terrible!.We had booked dinner at 5.30 pm,as we thought it would get busy,& wanted to eat early after travelling all day.Sana,the only person behind the bar, was flat out,collecting glasses etc,from the gaming room,before she could come & take our order.She was so lovely & helpful,& our order was put through promptly.However,2 other women staff showed up on duty,thankfully,but just stood chatting & laughing behind the bar,did NOTHING to help Sana,who was still running around,taking recyclables to the outside bin amongst all her other jobs ( i asked her name), even when the kitchen rang the bell not once but twice,announcing our food was ready-they couldnt be bothered fetching it,resulting in it being abit dred out from under the food warmer.In my opinion,those 2 women should be sacked,not just for outright laziness,in what is supposed to be a 'team environment'but what we perceived to definately be bullying behaviour!
Carol
Stayed 1 night in Feb 2024