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Pullman Reef Hotel Casino

5.0 star property
Luxury hotel with 4 restaurants, steps from Cairns Esplanade

Photo gallery for Pullman Reef Hotel Casino

City view from property
Premium Junior King Suite, Water Views, 1 King Bed with Double Spa
Premium Junior King Suite, Water Views, 1 King Bed with Double Spa
Front of property
4 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$288
includes taxes & fees
28 Jan - 29 Jan

Explore the area

View map
35-41 Wharf Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Reef Fleet Terminal
    ‪3 min walk‬
  • Place, Reef Hotel Casino
    ‪3 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Junior King Suite, City Views, 1 king bed with double spa

Junior King Suite, City Views, 1 king bed with double spa

Junior King Suite, City Views, 1 king bed with double spa

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Ceiling fan
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Junior Twin Suite, 2 Double size beds with Double Spa Bath

Junior Twin Suite, 2 Double size beds with Double Spa Bath

Junior Twin Suite, 2 Double size beds with Double Spa Bath

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Ceiling fan
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • City view

View all photos for Deluxe Room, 1 King size bed, Pool Views with spa bath

Deluxe Room, 1 King size bed, Pool Views with spa bath

Deluxe Room, 1 King size bed, Pool Views with spa bath

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Ceiling fan
Designer toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior room, 1 King Size Bed, City Views with Spa bath

Superior room, 1 King Size Bed, City Views with Spa bath

Superior room, 1 King Size Bed, City Views with Spa bath

9.4 out of 10
Exceptional
(60 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Ceiling fan
Designer toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Superior room, 2 King Single Size Beds City Views with Spa Bath

Superior room, 2 King Single Size Beds City Views with Spa Bath

Superior room, 2 King Single Size Beds City Views with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Ceiling fan
Designer toiletries
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds
  • City view

View all photos for Superior Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior Room with Spa Bath and City View with free self-parking

  • Sleeps 2

View all photos for Deluxe King Room, Park View, 1 king bed with single spa bath

Deluxe King Room, Park View, 1 king bed with single spa bath

Deluxe King Room, Park View, 1 king bed with single spa bath

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Park view

View all photos for Premium Junior King Suite, Water Views, 1 King Bed with Double Spa

Premium Junior King Suite, Water Views, 1 King Bed with Double Spa

Premium Junior King Suite, Water Views, 1 King Bed with Double Spa

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Ceiling fan
Separate bath and shower
  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Ceiling fan
Designer toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Water view

Deluxe Room, 2 Double Beds (Premium. Water Views)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Ceiling fan
Separate bath and shower
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Junior King Suite Water Views Double Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Junior King Suite Water Views Double Spa with free self-parking

  • Sleeps 2

View all photos for Premium Deluxe King Room Water Views Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room Water Views Single Spa with free self-parking

  • Sleeps 2

View all photos for Premium Deluxe Twin Room Water Views Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe Twin Room Water Views Single Spa with free self-parking

  • Sleeps 2

View all photos for Deluxe King Room Park View Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room Park View Single Spa with free self-parking

  • Sleeps 2

View all photos for Premium Deluxe King Room Water Views Accessible Bathroom with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room Water Views Accessible Bathroom with free self-parking

  • Sleeps 2

View all photos for Junior King Suite With Spa Bath With Free Self-Parking

Minibar, in-room safe, desk, iron/ironing board

Junior King Suite With Spa Bath With Free Self-Parking

  • Sleeps 2

View all photos for Superior King Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior King Room with Spa Bath and City View with free self-parking

  • Sleeps 2

View all photos for Superior Twin Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room with Spa Bath and City View with free self-parking

  • Sleeps 2

View all photos for Deluxe King Room with Pool View and Spa Bath with free self-parking and one drink voucher

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room with Pool View and Spa Bath with free self-parking and one drink voucher

  • Sleeps 2

View all photos for Junior Two Double Suite with Spa Bath with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Junior Two Double Suite with Spa Bath with free self-parking

  • Sleeps 2

View all photos for Executive King Suite with Plunge Bath with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Executive King Suite with Plunge Bath with free self-parking

  • Sleeps 2

View all photos for Presidential King Suite with Spa Bath with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Presidential King Suite with Spa Bath with free self-parking

  • Sleeps 2

About the area

Cairns

A luxury stay in the heart of Cairns awaits you at Pullman Reef Hotel Casino. Within steps you'll find Cairns Esplanade and Reef Hotel Casino. Highlights at this family-friendly hotel include 4 restaurants, 3 bars/lounges and a casino. .The fine-dining restaurant, Tamarind, serves Fusion cuisine and is open for dinner. Enjoy the outdoor swimming pool, gym, sauna and free pool cabanas. 4080 square feet (379 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:30 AM and on weekends between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Cairns Central Business District hotel include Reef Fleet Terminal and Esplanade Lagoon.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Reef Fleet Terminal - 3 min walk - 0.3 km
  • Reef Hotel Casino - 3 min walk - 0.3 km
  • Esplanade Lagoon - 6 min walk - 0.6 km
  • Cairns Marlin Marina - 6 min walk - 0.6 km

Getting around

  • Cairns Station - 16 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 13 min drive

Restaurants

  • ‪Dundees on the Waterfront - ‬5 min walk
  • ‪Hilton Executive Lounge - ‬3 min walk
  • ‪Blu Marlin Bistro - ‬4 min walk
  • ‪Bar 36 - ‬2 min walk
  • ‪The Chambers - ‬5 min walk

About this property

Pullman Reef Hotel Casino

Luxury hotel with 4 restaurants, steps from Cairns Esplanade
Pullman Reef Hotel Casino offers its guests an outdoor pool, a sauna, and a fitness centre. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 4080 square feet (379 square metres) and includes a conference centre. A casino, a rooftop terrace, and multilingual staff are also featured at the luxury Pullman Reef Hotel Casino. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 128 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 4080 sq ft of conference space
  • 379 sq. m of conference space
  • Built in 1996
  • Casino
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Pullman Reef Hotel Casino offers 128 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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The price is NZ$198
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (AUD 12 per night)
  • Valet parking on site (AUD 20 per night; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; AUD 39 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Flinders Bar and Grill
  • Merchant Cafe
  • Soy Kitchen Street Food
  • Tamarind

Things to do

  • 38 gaming tables
  • 455 slot machines
  • Billiards/pool table
  • Casino (26,566 square foot of space)
  • Evening entertainment
  • Gym
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4,080 square foot of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 39 per person
  • Self-parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Pullman Casino Hotel
Pullman Casino Reef Hotel
Pullman Hotel Casino
Pullman Reef
Pullman Reef Casino
Pullman Reef Casino Cairns
Pullman Reef Casino Hotel
Pullman Reef Hotel
Pullman Reef Hotel Casino
Pullman Reef Hotel Casino Cairns
Accor Reef Hotel
Cairns Sofitel
Pullman Reef Hotel Cairns
Sofitel Cairns
Pullman Reef Casino Cairns
Pullman Reef Hotel Casino Hotel
Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino Hotel Cairns

Frequently asked questions

What is the cancellation policy at Pullman Reef Hotel Casino?

Pullman Reef Hotel Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Reef Hotel Casino?

As of 27 Jan 2026, prices found for a 1-night stay for 2 adults at Pullman Reef Hotel Casino on 28 Jan 2026 start from NZ$288.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Reef Hotel Casino?

Yep, Pullman Reef Hotel Casino has a self car park for AUD 12.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Pullman Reef Hotel Casino?

The closest beach to Pullman Reef Hotel Casino is Yorkeys Knob Beach (12.5 km).

Does Pullman Reef Hotel Casino have a pool?

Pullman Reef Hotel Casino has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 6:30 AM to 10:00 PM.

What luxury perks are available at Pullman Reef Hotel Casino?

Pullman Reef Hotel Casino features an outdoor pool, free pool cabanas and a sauna. All guestrooms come with Private jetted baths, 24-hour room service and espresso makers.

What makes Pullman Reef Hotel Casino a romantic place to stay?

A bar and 24-hour room service, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Pullman Reef Hotel Casino.

Is Pullman Reef Hotel Casino family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Pullman Reef Hotel Casino is a hit with families.

Are there hot tubs in the rooms at Pullman Reef Hotel Casino?

No, but there are Jetted bath in the guestrooms.

Does Pullman Reef Hotel Casino serve breakfast?

Sure does, cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:30 AM and on weekends from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at Pullman Reef Hotel Casino?

No, Pullman Reef Hotel Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Pullman Reef Hotel Casino?

Yep, you can grab a meal at Pullman Reef Hotel Casino's onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Pullman Reef Hotel Casino?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Pullman Reef Hotel Casino?

No, only service animals are allowed.

Pullman Reef Hotel Casino Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 734 out of 1006 reviews
Rating 8 - Good. 217 out of 1006 reviews
Rating 6 - Okay. 40 out of 1006 reviews
Rating 4 - Poor. 9 out of 1006 reviews
Rating 2 - Terrible. 6 out of 1006 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Trifon

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2026

8/10 Good

sandra

Stayed 2 nights in Jan 2026

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No. I brought my own breakfast with me, except for today's. It was nice
Stayed 3 nights in Dec 2025

10/10 Excellent

Joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Peter Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Great position
Stayed 7 nights in Aug 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful (albeit slightly ageing) gem. Great pool, gym needs a refresh/rethink but still one of my favorite hotels - staff are friendly and hotel cleaning staff keep the place looking beautiful
Stayed 3 nights in Jul 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! Everyone I met were so friendly and helpful!
Stayed 2 nights in Oct 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Reef Casino is an excellent place to stay. Only a short walk to the city center, yet still quiet.
Stayed 4 nights in Oct 2025

10/10 Excellent

Geoffery, Denhams Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was wonderful
Stayed 12 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stau was very pleasant and had everything i need ether in or close by the hotel.
Stayed 1 night in Oct 2025

8/10 Good

Mona

Liked: Property conditions & facilities
Disliked: Cleanliness
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and i absolutely LOVED the pullman reef hotel! We cannot recomend this property highly enough and would definitely stay again ourselves in the future. One of the loveliest things was being able to wake up each morning to being able to go down to the hotel's restaurant where we were able to choose from a variety of ala carte options plus a coffee and juice. The service was very quick and the seating is very private. We had tried almost everything on the menu by the end of our stay and the quality was just exceptionql. The breakfast was available as an add on extra when we booked our flights + accommodation package for a very minimal cost per person and we couldnt believe how much value we got for our money by adding it in! All of the pullman staff from check in to check out were so polite, helpful and professional - they all make you feel like royalty and the bellhop service was very helpful. The room itself was very spacious compared to other standard hotel rooms and had the most fabulous bathroom complete with a spa bath and a shower that had a long bench seat inside the cubile with plenty of space to put your belongings which was perfect for long, luxurious showers and would also be very suitable for guests with mobility difficulties. We loved the plush king bed with multiple pillow options, well stocked mini bar and small but cosy balcony. The free parking included with the room was very useful for the city area too.
Stayed 5 nights in Sep 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay , great view over water,excellent facilities.loved the Sauna and pool. Reception Manager on our arrival very accomodating and all staff very welcoming,friendly .
Stayed 2 nights in Oct 2025

10/10 Excellent

Juster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

kahny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mathew the concierge was awesome and made our stay amazing by making sure we were always looked after
Stayed 5 nights in Sep 2025

8/10 Good

Jonathan

Liked: Amenities
Dining was the only downside.
Stayed 4 nights in Oct 2025

10/10 Excellent

Vinita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. The staff was very helpful.
Stayed 3 nights in Sep 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Irene P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our short stay in our room. I attended a function at Pullmans across the road from the Casino. Everything ran smoothly from start to finish.
Stayed 1 night in Sep 2025

4/10 Poor

Kieran

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel should state that they are not family friendly. One evening we purchased drinks and sat down to watch the live entertainment but were told to leave as we had a 10 year old child with us and children were not allowed. I was shocked. Explanation from staff member was robotic and not her fault. We were so disappointed as we like live music and like to dance and sing along. Never went there again. Noticed that the place had zero atmosphere so not surprised if they scare off families like that from the entertainment area, what do you expect? One evening I saw a band singing to an audience of two people! Never going there again and will not recommend. We ended up spending our evenings over at Riley Hotel where they were more family friendly. Also went there during day to their family pool as it was nice and you could order coffee. Can’t order coffee to the pool at Pullman, only alcoholic drinks. Should have booked a different hotel. I am so annoyed as we spent a lot of money staying there for a week holiday.
Stayed 7 nights in Sep 2025

10/10 Excellent

Bethsaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to stay and visit the Great Barrier Reef. The hotel is perfectly located, with a 5 minute walk to the marina where all the tours begin for the Great Barrier Reef. The staff were so friendly and helpful in the most wonderful way, and a special thank you to Jacob. The restaurants and their staff were so kind, and the food ever so generous and delicious. Not to forget their amazing breakfasts, any meal will be a great start to your day of sightseeing. Our rooms were clean, quiet and spacious with a lovely view of the city. All in all a truly magical experience. Highly recommend staying here.
Stayed 4 nights in Sep 2025

10/10 Excellent

JACK

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Old but Gold

Very friendly and helpful staff. It's an old property so decor looks a bit dated but most of the modern facilities and conforts are still there. Location is excellent, close to city centre and reef terminal. Overall, really enjoyed my stay here and def will stay again should I visit Cairns again
Stayed 2 nights in Sep 2025

10/10 Excellent

Zahra

Stayed 6 nights in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Joyce M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

Wonderful staff, very friendly and efficient. The rooms are spacious and well kept. Would come back to this hotel again.
Stayed 4 nights in Sep 2025