4/10 Poor
Caliyah
Travelled with group
16 Jan 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
New hotel with modern designs and well decorated. The view from the rooftop is a perfect view for the pyramids. Food was subpar but many options on menu. They do not sell alcohol at the “bar” I wish we would’ve known that before paying $80 for their new years dinner. Most of the staff were great especially Omar. He made us feel welcome as soon as we walked through the door and make sure to check on us the 3 days we were there.
The hot water only lasted about 4 mins. And the shower leaked all over the bathroom floor. There is not heat in the building. We made a complaint the first night and the said heaters were coming, but never did. The next day we threatened to check out and they suddenly had heaters. The heater did work well, but it worked good enough. The WiFi goes in and out so it wasn’t reliable. The location is not in walking distance of any restaurant or stores. We arrange rides through the hotel and they never showed on time. Including our ride back to airport that we prepaid. We had to find another ride. Do not book excursions through the hotel. They are very expensive and unreliable.
Caliyah
Stayed 3 nights in Dec 2024