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Hotel Maya Balam

3.0 star property
Hotel in Calakmul with 24-hour front desk and restaurant

Photo gallery for Hotel Maya Balam

Interior entrance
Reception
Standard Double Room
Balcony view
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Parking included

Explore the area

Map
Calle Xpujil #10 Entre, Silvituk y Av. Calakmul, Calakmul, CAM, 24640
  • Museo Deocundo Acopa Lezama
    ‪4 min walk‬
  • Xpujil Ruins
    ‪11 min walk‬
  • Becán
    ‪7 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

About the area

Xpujil

Hotel Maya Balam places you in the centre of Calakmul, within just a 5-minute stroll of Museo Deocundo Acopa Lezama and within 15 minutes of Xpujil Ruins. Highlights at this hotel include a restaurant and free self-parking. .The family restaurant, El Maná, serves local cuisine and is open for breakfast and dinner. Other amenities include free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 6:30 AM and 10 AM. There's also the convenience of airport drop-off service. .Sights within a 10-minute drive of this 3-property class Calakmul hotel include Becán and Chicanná.

What's nearby

  • Museo Deocundo Acopa Lezama - 4 min walk - 0.4 km
  • Xpujil Ruins - 11 min walk - 1.0 km
  • Becán - 7 min drive - 7.4 km
  • Chicanná - 10 min drive - 9.7 km
  • Hormiguero Ruins - 31 min drive - 20.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 106 min drive

Restaurants

  • ‪Carnes y Mariscos - ‬3 min drive
  • ‪Manilkara - ‬14 min walk
  • ‪Restaurante Génesis Calakmul - ‬6 min walk
  • ‪La Pizzeta - ‬10 min walk
  • ‪Ma’alob K’iin - Desayunos, Jugos y Licuadoa - ‬11 min walk

About this property

Hotel Maya Balam

Hotel in Calakmul with 24-hour front desk and restaurant
There's a restaurant on site. A free manager's reception is offered daily. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Maya Balam. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Calakmul hotel.

  • 9 guestrooms or units
  • 3 levels
  • Manager's reception (free)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Smoking in designated areas
  • Dining venue
Hotel Maya Balam offers 9 air-conditioned accommodations, with a ceiling fan. Flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

Similar properties

Interior

Hotel Villas Chicanna

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 471 reviews
The price is NZ$143
includes taxes & fees
16 May - 17 May
Hotel Villas Chicanna

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: MXN 90 to 115 for adults and MXN 90 to 115 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • El Maná

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Maya Balam

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 115 for adults and MXN 90 to 115 for children
  • Airport shuttle fee: MXN 1800 per vehicle (maximum occupancy 6)
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Maya Balam
Hotel Maya Balam Xpujil
Maya Balam
Maya Balam Xpujil
Hotel Maya Balam Calakmul
Maya Balam Calakmul
Hotel Maya Balam Hotel
Hotel Maya Balam Calakmul
Hotel Maya Balam Hotel Calakmul

Frequently asked questions

What is the cancellation policy at Hotel Maya Balam?

Hotel Maya Balam offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Maya Balam?

Yep, Hotel Maya Balam has a free self car park.

Does Hotel Maya Balam serve breakfast?

Yep, cooked-to-order breakfast is available daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Maya Balam?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Maya Balam?

Yep, you can grab a meal at Hotel Maya Balam's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Hotel Maya Balam?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Maya Balam?

No, pets and service animals are not allowed.

Hotel Maya Balam Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 199 out of 574 reviews
Rating 8 - Good. 263 out of 574 reviews
Rating 6 - Okay. 78 out of 574 reviews
Rating 4 - Poor. 26 out of 574 reviews
Rating 2 - Terrible. 8 out of 574 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

A clean, quiet room for a very fair price. Helpful staff provided us with an excellent guide to the Calakmul ruins and the bat cave.
Stayed 3 nights in Jan 2025

2/10 Terrible

Julian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

The Rooster Motel from hell

I wanted to like this hotel however, it lacks any creature comforts and is very poorly managed. The WiFi doesn't work, the restaurant food is inedible and the shower is best described as a dribble! If that wasn't bad enough, a neighbouring rooster routinely wakes everyone at 3.30am. If you value your sanity I strongly recommend booking alternative accommodation.
Stayed 2 nights in Jan 2025

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Mariko

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Laura, Lakeway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the star level and price. Incredibly clean (immaculate) in rooms and around hotel, fluffy towels and great sheets. Bed a little hard but that’s Mexico. Great wifi. Hot water. Staff friendly. Neighborhood is a block back from Main Street so no street noise but some roosters and dogs (again normal for Mexico). Restaurant in hotel had lots of options and was good. We liked it and would stay again. Very safe area. A great base for Calakmul trip.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Oct 2024

10/10 Excellent

John, Lindsborg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and big rooms.
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This basic hotel was very clean. The staff was friendly and helpful with some local things, though they didn't know much about visiting Calakmul. I suggest hiring a professional guide for that. Beds were clean and comfortable. There was actually real cable TV (via satellite) which was nice to entertain the kids after hours of walking through ruins in 100 degree weather. Also, the AC was adjustable and worked well. There is a restaurant that is very convenient and looked pretty clean. It was outdoors yet covered and quite nice. Food quality was passable in a pinch, but meat and chicken were tough. Breakfast eggs and fruit were okay. Overall, the hotel was a good value and one of the best hotels in Xjumpil.
Stayed 2 nights in Jun 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Bed was a hard, safe place, good value
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Travelled with group
Disliked: Amenities
No water in the morning. Mattress was uncomfortable. Holes in towels. Very basic set up.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

8 is the score. Everything was fine.

It was fine, blasted hot, pool was nice.
Stayed 1 night in Mar 2024

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities

Okay place to stay in the area.

It was a good enough place to stay two nigts for the activities we did around the area.
Stayed 1 night in Feb 2024

6/10 Okay

Normand

Travelled with partner
Liked: Staff & service, property conditions & facilities
The lady at front desk told me kitchen open at 5:30 am. But did not open til 7:00am. We had a tour book at 7:00am for Calacmul. No breakfest.....
Stayed 2 nights in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a good location for visiting Bacalar and it's easy to walk to the center of town. The rooms and facilities are clean, the breakfast is okay and the view from the pool on the roof is beautiful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dennise, Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Dave, North vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a great place to stay for the area. Just wish they'd update/improve the wifi, it's pretty much useless.
Stayed 1 night in Aug 2023

6/10 Okay

Jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We arrived at our room, the beds were not made, we didn't have towels, the staff was notified and they were quick to fix this. In one of the rooms, the TV didn't work. The location is ok to some archeological sites, it is an average stay. We had breakfast the next morning and the options were nice.
Stayed 1 night in Jul 2023

8/10 Good

James

Travelled with group
Liked: Cleanliness
Hotel was adequate. Rooster next door was anoying at 3:00 AM but thats what roosters do. Service was friendly. Cosidering location, probably as good as it gets.
Stayed 2 nights in Feb 2023

8/10 Good

Dave, North vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good from a archeological sites location. The wifi was horrendous. If you didn't have cell coverage you'd be hooped. Overall the place was OK, staff was great, just cruddy wifi.

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a great deal of wood in the rooms. Adjacent to the hotel was a nice restaurant. The room was well refreshed and included AC. The office was great to help with taxis. On site laundry service. The secluded area was pleasant and pretty. There is a serene ruin in walking distance. Caring staff at hotel and restaurant.
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveller

Stayed 1 night in Aug 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness

Nevermind the wifi (keeps shutting off)

Nice calm area,far from the stores and restaurants. There's a restaurant on site. I ordered 2 hamburgers and two cokes and they said they didn't have change for a 500 so I ordered two bacon hot dogs as well. I asked them if it'll be ready in about 15-20 minutes,the time it usually takes me to shower. They said 30, no problem. I come out of my room 30 minutes later and they haven't even started cooking my order. 45 minutes pass an no food, it wasn't til the hour or so that my food came out. And the burgers were cold. Long story short avoid the hotel restaurant 1 out of 5 star
Stayed 1 night in Jul 2022

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is okay. There are better options but they were all booked. It was still good. Parking is limited, about 6-7 cars fit, unless they have a bigger parking I didn’t see. Breakfast is okay. It is close to the main road, which leads to Xpujil centro, and also close to Becan, Xpuhil and Chicanna sites, and about 1-2 hour drive from Calakmul site main entrance. We had a nice stay here except for one thing: there was no hot water. Hot water only lasted about 1 minute and then there was nothing, no water at all, unless you use freezing water. I contacted the staff and they say to give it some time and it will come out. It never came out and we had to take showers with cold water! They need to fix this. Other than that, it is a good stay if you want to see the ruins nearby.
Stayed 2 nights in Feb 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice staff and good room, but breakfast you have to paid and it is very slow to be served.
Stayed 1 night in Jan 2022