Guests will be asked to pay the following charges at the property:

• Residents must pay VAT (19%) at the property. Travellers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travellers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest.

We've listed all charges provided to us by the property.

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

• Fee for buffet breakfast: from approximately USD 11 for adults and from USD 11 for children
• Airport shuttle fee: USD 60000 per vehicle
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

• Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
• Pool access available from 9:30 AM to 5 PM
• Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
• Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
• Registered guests are the only ones allowed to be in guestrooms.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).