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Pousada Serena

2.5 star property

Photo gallery for Pousada Serena

Free daily continental breakfast
Double Room
Front of property
Courtyard
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Avenida Frei Orestes Girard, 2169, Campos do Jordão, SP, 12460000
  • Place, Araucaria Chocolate Factory
    ‪9 min walk‬
  • Place, Casa da Xilogravura
    ‪11 min walk‬
  • Place, Saint John Monastery
    ‪19 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

1 bedroom, free WiFi, bed sheets

Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

1 bedroom, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

About the area

Campos do Jordão

At Pousada Serena you'll be within just a 15-minute stroll of Araucaria Chocolate Factory and Casa da Xilogravura. Highlights at this pousada include free continental breakfast and free self-parking. .This smoke-free pousada offers free WiFi in public areas, a 24-hour front desk and a fireplace in the lobby. Each morning free breakfast is served. .Sights within a 20-minute walk of this Jardim Andira pousada include Saint John Monastery and Xylography Museum.
View more Pousadas in Campos do JordãoOpens in a new window

What's nearby

  • Araucaria Chocolate Factory - 9 min walk - 0.8 km
  • Casa da Xilogravura - 11 min walk - 1.0 km
  • Vale Encantado - 17 min walk - 1.5 km
  • Saint John Monastery - 19 min walk - 1.7 km
  • Campos do Jordão Convention Center - 3 min drive - 2.5 km

Getting around

  • Emílio Ribas (Abernéssia) Station - 11 min walk
  • Sao Jose dos Campos (SJK-Sao Jose dos Campos-Professor Urbano Ernesto Stumpf) - 87 min drive

Restaurants

  • ‪Café da Elaine - Struderia - ‬8 min walk
  • ‪DonaBella Casa de Delícias - ‬2 min walk
  • ‪Ceza's Restaurante - ‬1 min walk
  • ‪La Bella Itália di Nonna Mimi - ‬4 min walk
  • ‪Sabor da Província - ‬8 min walk

About this property

Pousada Serena

Free breakfast is available daily. Public spaces have free WiFi. Self parking is free.

This Campos do Jordão pousada is smoke free.

  • 10 guestrooms or units
  • 2 levels
  • Built in 2004
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Pool or billiards table
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
Pousada Serena offers 10 accommodations. This Campos do Jordão pousada provides complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 2 floors
  • Built in 2004
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Heating

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.

Property is also known as

Pousada Serena Campos do Jordão
Serena Campos do Jordão
Pousada Serena Campos do Jordao
Serena Campos do Jordao
Serena Brazil Campos Do Jordao
Pousada Serena Pousada (Brazil)
Pousada Serena Campos do Jordão
Pousada Serena Pousada (Brazil) Campos do Jordão

Frequently asked questions

Is parking available at Pousada Serena?

Yep, Pousada Serena has a free self car park.

Does Pousada Serena serve breakfast?

Yeah, free continental breakfast is available daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Pousada Serena?

No, Pousada Serena does not offer an airport shuttle service.

What time are check-in & check-out at Pousada Serena?

Check-in begins at noon. Check-out time is noon.

Are pets allowed at Pousada Serena?

No, only service animals are allowed.

Pousada Serena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 55 out of 123 reviews
Rating 8 - Good. 51 out of 123 reviews
Rating 6 - Okay. 9 out of 123 reviews
Rating 4 - Poor. 5 out of 123 reviews
Rating 2 - Terrible. 3 out of 123 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Grasiele

Liked: Cleanliness, staff & service

Boa localização, mas estrutura deixa a desejar

Ficamos hospedados na Pousada Serena e, embora tenhamos tido uma estadia tranquila, provavelmente escolheríamos outro lugar da próxima vez. O preço cobrado é um pouco alto para o que é oferecido. A pousada é antiga, e não no sentido de ser charmosa ou com proposta vintage. É antiga mesmo, com móveis, pisos e acabamentos visivelmente desgastados, que parecem não ter sido trocados há muito tempo. O café da manhã é simples, nada muito especial, mas atende. A recepção é pequena e, quando há mais hóspedes circulando, o espaço pode ficar bastante confuso. Um ponto que merece atenção especial é a escadaria. Nosso quarto ficava no segundo ou terceiro andar, e o acesso é feito somente por escadas longas e íngremes. São muitos degraus, o que pode ser bem complicado para quem tem problemas de mobilidade ou está com muitas malas. Realmente é um fator que pesa negativamente. O estacionamento também é totalmente descoberto, o que pode ser incômodo em dias de chuva ou muito sol. O ponto positivo é a localização. A pousada está bem no centro, próxima de lojas, restaurantes e pontos turísticos, o que facilita bastante se locomover a pé. No geral, não tivemos problemas graves, mas pela estrutura e custo, preferiríamos experimentar outra opção numa próxima visita.
Stayed 1 night in Jul 2025

10/10 Excellent

Vinicius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar bem legal e atendente foi solicito em resolver erro de agendamento no site
Stayed 2 nights in Jun 2025

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Boa.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Erenilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

APARECIDA

Stayed 1 night in Dec 2023

8/10 Good

Giovane De

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa a experiência
Stayed 1 night in Dec 2023

10/10 Excellent

Paulo

Stayed 2 nights in Nov 2023

10/10 Excellent

Valdir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pousada bem localizada, ótimo estacionamento e recepção. Quarto amplo, arejado, limpo e confortável. Bom café da manhã. Ótimo custo benefício. Gostei da pousada.
Stayed 2 nights in Nov 2023

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa.

Muito boa.
Stayed 1 night in Nov 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Propriedade com possiblidade de doença (dengue)

Condições péssimas, me colocaram em um quarto sem ventilação, sem ventilador e sem ar condicionado,somente 1 janela virada para um rio. Quarto com muitos mosquitos e nele peguei dengue e estou sofrendo até agora, não aproveitei a viagem.
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa opção de hospedagem em Campos do Jordão

Pousada boa, bem localizada, com quartos que atendem bem. Quarto pequeno, mas com tudo necessário para uma boa hospedagem, cama confortável e chuveiro quente com boa quantidade de água. Café da manhã muito bom!! Boa variedade, e tudo muito saboroso!
Stayed 2 nights in Aug 2023

10/10 Excellent

Bruna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente café da manhã. E relação custo benefício tbm. Muito bem localizado
Stayed 1 night in Aug 2023

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Gostei muito do atendimento de todos. A Pousada é simples mas ao msm tempo aconchegante. Café da manhã com boa variedade. Tudo quentinho e gostoso. Limpeza ok, só os tapetes do quarto não achei mto limpo. No geral gostei da estadia.
Stayed 2 nights in Jul 2023

8/10 Good

Mais Márcia de

Liked: Cleanliness, staff & service, property conditions & facilities
Local aconchegante, recepção maravilhosa, acomodação otima e um delicioso café da manhã. Facil acesso. Voltarei.
Stayed 1 night in Jul 2023

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Uma vez para nunca mais voltar! 1a. e última vez!

Atendimento péssimo! Fui recebida por um rapaz de ascendência japonesa que falou comigo de forma ríspida e monossilábica. Foi muito desagradável, ele não me falava sobre o hotel, ele apenas dava ordens. O café da manhã era por agendamento e a pousada não estava cheia. Cheguei no sábado às 17horas e esse rapaz me disse que deveríamos deixar a pousada no domingo no máximo às 12horas pois a pousada iria fechar! Isso mesmo, "fechar"! Em um tom mandatório e ríspido! Como estava em uma viagem de casal não quis estragar meu final de semana, mas nunca mais voltarei. As pessoas da arrumação e do café foram ótimas, mas o atendente é de desanimar. Foi a primeira e última vez!
Stayed 1 night in Jun 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Adrina

Liked: Cleanliness, property conditions & facilities
Gostei
Stayed 1 night in May 2023

10/10 Excellent

RAFAEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ótima localização, fomos super bem recebidos. O quarto é ótimo, a estrutura muito boa. Cama limpa, quarto limpo, banheiro limpo. O chuveiro funcionou e aqueceu normalmente mesmo com o frio de -5 que fazia. O café da manhã é ótimo.
Stayed 1 night in May 2023

10/10 Excellent

Vildomar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Patricia

Stayed 2 nights in Apr 2023

10/10 Excellent

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otima pousada, pessoal muito educado...

6/10 Okay

João

Liked: Cleanliness, staff & service
Razoável
Stayed 2 nights in Apr 2023