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Surya-Pan Hotel Refúgio

3.5 star property
Hotel in Campos do Jordão with full-service spa and 24-hour front desk

Photo gallery for Surya-Pan Hotel Refúgio

Exterior
Premium Room | View from room
Minibar, desk, laptop workspace, blackout curtains
Front of property
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View map
Av. Alto da Boa Vista, 1055, Campos do Jordão, SP, 12460000
  • Place, Boa Vista Palace
    ‪8 min walk‬
  • Place, Felicia Leirner Museum
    ‪2 min drive‬
  • Place, Claudio Santoro Auditorium
    ‪3 min drive‬

Room options

View all photos for Double Suite Superior with Forest View

Minibar, desk, laptop workspace, blackout curtains

Double Suite Superior with Forest View

  • 40 sq m
  • Sleeps 3

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout curtains

Room Standard

  • 32 sq m
  • Sleeps 3

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout curtains

Room Standard

  • 32 sq m
  • Sleeps 4

View all photos for Room Superior

Minibar, desk, laptop workspace, blackout curtains

Room Superior

  • 45 sq m
  • Sleeps 4

View all photos for Bungalow with Bathtub

Minibar, desk, laptop workspace, blackout curtains

Bungalow with Bathtub

  • 45 sq m
  • Sleeps 4

View all photos for Suíte Bem Estar Premium

Suíte Bem Estar Premium

Suíte Bem Estar Premium

Highlights

Fireplace
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Private bathroom
Microwave
Minibar
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Bungalow

Bungalow

Bungalow

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
LCD TV
Blackout curtains
8 bedrooms
Hairdryer
Shower/bath combination
Private bathroom
Microwave
  • 64 sq m
  • 8 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite Performance (Standard)

Minibar, desk, laptop workspace, blackout curtains

Suite Performance (Standard)

8.0 out of 10
Very good
(2 reviews)

Highlights

Fireplace
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Private bathroom
Microwave
Minibar
  • 40 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Suite (Triplo)

Standard Suite (Triplo)

Standard Suite (Triplo)

Highlights

Fireplace
LCD TV
Blackout curtains
Hairdryer
Microwave
Minibar
Cable channels
Wardrobe
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Suite (Quadruplo)

Minibar, desk, laptop workspace, blackout curtains

Standard Suite (Quadruplo)

Highlights

Fireplace
LCD TV
Blackout curtains
Hairdryer
Microwave
Minibar
Cable channels
Wardrobe
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite

Minibar, desk, laptop workspace, blackout curtains

Superior Suite

Highlights

Fireplace
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Microwave
Minibar
Cable channels
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suíte Bem Estar

Suíte Bem Estar

Suíte Bem Estar

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Private bathroom
Microwave
Minibar
  • 70 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Equilibrio

Suite Equilibrio

Suite Equilibrio

Highlights

Fireplace
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
Minibar
Cable channels
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite Equilibrio Premium

Suite Equilibrio Premium

Suite Equilibrio Premium

Highlights

Fireplace
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Microwave
Minibar
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Suite Classic with Garden View

Minibar, desk, laptop workspace, blackout curtains

Suite Classic with Garden View

  • 40 sq m
  • Sleeps 3

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Fireplace
LCD TV
Blackout curtains
4 bedrooms
Hairdryer
Microwave
Minibar
Cable channels
  • 32 sq m
  • 4 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Triple Suite with internal view

Minibar, desk, laptop workspace, blackout curtains

Triple Suite with internal view

  • 30 sq m
  • Sleeps 3

View all photos for Quadruple Suite Premium with Mountain Range View

Minibar, desk, laptop workspace, blackout curtains

Quadruple Suite Premium with Mountain Range View

  • 48 sq m
  • Mountain view
  • Sleeps 4

View all photos for Quadruple Suite with Garden View

Minibar, desk, laptop workspace, blackout curtains

Quadruple Suite with Garden View

  • 48 sq m
  • Sleeps 4

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout curtains

Room Standard

  • 32 sq m
  • Sleeps 2

About the area

Campos do Jordão

At Surya-Pan Hotel Refúgio you'll be within a 20-minute stroll of Boa Vista Palace and CARDE Art Design Museum. Highlights at this hotel include in-room free WiFi, fireplaces and LCD TVs. .This pet-friendly hotel offers a full-service spa, an outdoor pool and free WiFi in public areas. Additionally, you'll find a 24-hour front desk, a terrace and a garden. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 30-minute walk of this 3.5-property class Alto da Boa Vista hotel include Felicia Leirner Museum and Claudio Santoro Auditorium.

What's nearby

  • Boa Vista Palace - 8 min walk - 0.7 km
  • CARDE Art Design Museum - 19 min walk - 1.6 km
  • Felicia Leirner Museum - 2 min drive - 1.8 km
  • Claudio Santoro Auditorium - 3 min drive - 2.2 km
  • Capivari Park - 7 min drive - 7.2 km

Getting around

  • Emílio Ribas (Abernéssia) Station - 11 min drive
  • Sao Jose dos Campos (SJK-Sao Jose dos Campos-Professor Urbano Ernesto Stumpf) - 92 min drive

Restaurants

  • ‪Café Palácio - ‬7 min walk
  • ‪About Coffee - ‬6 min drive
  • ‪Cervejaria Baden Baden - ‬4 min drive
  • ‪Geléia dos Monges - ‬6 min drive
  • ‪Rota 77 - ‬5 min drive

About this property

Surya-Pan Hotel Refúgio

Hotel in Campos do Jordão with full-service spa and 24-hour front desk
Surya-Pan Hotel Refúgio offers its guests a full-service spa and an outdoor pool. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Surya-Pan Hotel Refúgio. Self parking is free.

This 3.5-star Campos do Jordão hotel is smoke free.

  • 25 guestrooms or units
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
Surya-Pan Hotel Refúgio offers 25 accommodations with fireplaces and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Campos do Jordão hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Fireplace
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Surya Pan
Surya Pan
Surya Pan Wellness
Surya Pan Wellness Campos do Jordao
Surya Pan Wellness Hotel
Surya Pan Wellness Hotel Campos do Jordao
Surya Pan Hotel e Eventos Campos do Jordao
Surya-Pan Hotel Refúgio Campos do Jordao
Surya Pan e Eventos Campos do Jordao
Surya Pan e Eventos
Surya-Pan Refúgio Campos do Jordao
Surya-Pan Refúgio
Surya Pan Hotel Refúgio
Surya-Pan Hotel Refúgio Hotel
Surya-Pan Hotel Refúgio Campos do Jordão
Surya-Pan Hotel Refúgio Hotel Campos do Jordão

Frequently asked questions

What is the cancellation policy at Surya-Pan Hotel Refúgio?

Surya-Pan Hotel Refúgio offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Surya-Pan Hotel Refúgio?

Yep, Surya-Pan Hotel Refúgio has a free self car park.

Is there a spa on site at Surya-Pan Hotel Refúgio?

Yep, there is an onsite spa at Surya-Pan Hotel Refúgio. You'll enjoy services like massages.

Does Surya-Pan Hotel Refúgio have a pool?

Surya-Pan Hotel Refúgio has an outdoor pool.

Is there a free airport shuttle available at Surya-Pan Hotel Refúgio?

No, Surya-Pan Hotel Refúgio does not offer an airport shuttle service.

What time are check-in & check-out at Surya-Pan Hotel Refúgio?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Surya-Pan Hotel Refúgio?

Furry friends are welcome at Surya-Pan Hotel Refúgio, with food and water bowls on offer.

Surya-Pan Hotel Refúgio Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 142 reviews
Rating 8 - Good. 48 out of 142 reviews
Rating 6 - Okay. 19 out of 142 reviews
Rating 4 - Poor. 8 out of 142 reviews
Rating 2 - Terrible. 10 out of 142 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Roberta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, our experience was great. Staff were really polite and friendly, the outdoor space is fantastic with lots of activities. Our dog loved being able to explore and make friends, and we really enjoyed the hiking around the property. The room was huge, but needs renovation. It rained a lot one of the mornings we were there, and water was pouring through the roof. Some of the flooring was broken and the overall room could use some improvements. This, however, didn't impact our experience, and I would definitely come back.
Stayed 2 nights in May 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest
Stayed 1 night in Mar 2023

10/10 Excellent

Beni

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice to get away from the city. Best choise with pets !
Stayed 2 nights in Mar 2022

2/10 Terrible

Bruno Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE

No hot shower. Cold coffee at breakfast 2nd day there was no coffee at all and attended yelled at me cause She couldn’t do more coffee Simple accommodations, very basic. Supposed to be a 25 dolars /day hotel
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Quarto extremamente gelado. Aquecedor que não funciona. Berço horroroso. Café da manhã com poucas opções A área externa do hotel é absolutamente divina, mas infelizmente a acomodação não acompanha a qualidade.
Stayed 3 nights in Jul 2021

10/10 Excellent

Rafael

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo, mas pode melhorar ainda

Otimo estadia como sempre.atendimento top! Cafe da manha melhorou bastante que nao tinha pratos quentes antes como ovos mexidos. Falta agora pao de queijo que sao itens basicas. Taxa pet por dia e por pet continua nao fazendo sentindo por nao ter nenhum beneficio em troca que na teoria ja deveria está dentro da diaria. Quem fica hospedado com varios pet e periodo longo, a conta fica bem pesada.
Stayed 1 night in Sep 2025

8/10 Good

HENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Não voltaria e não indicaria.

Satisfação com limpeza e acomodação. Café da manhã insatisfatório devido a: 1) talheres sujos, engordurados. 2) atraso de 40 minutos. 3) sucos artificiais . 4) Torta com gosto de azedo. 5) molho da salsicha horrível. 6) Armazenamento dos alimentos no chão da cozinha. 7) a responsável pela cozinha oferece um pessimo atendimento é educação.
Stayed 2 nights in Jul 2025

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito BOa

Muito boa, hotel com ótima estrutura de lazer, principalmente para pets
Stayed 2 nights in Jul 2025

2/10 Terrible

Fernando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uma decepção Os quartos são inabitáveis, 1 sem condições de banho, chuveiro ou fica na quente (escaldante) ou frio (congelante), 2 conservação inexistente (pintura com mofo, azulejo sujos,) 3 pia / aquecedor tudo improvisado Ponto positivo parte externa bem conservada jardinagem
Stayed 3 nights in Jun 2025

10/10 Excellent

Mauricio Seizo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício
Stayed 3 nights in May 2025

10/10 Excellent

leide mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Lais Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Já vim ao Suryapan muitas vezes e amamos esse lugar incrível
Stayed 2 nights in Mar 2025

8/10 Good

diego

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local incrível para quem tem cachorro

O hotel é lindo, muito bem cuidado com funcionários extremamente receptivos. Café da manhã é ótimo. Os cachorros ficam livres e tem muito espaço para brincar, incluindo uma piscina só para eles. Espero voltar muitas vezes!
Bosque
Stayed 2 nights in Jan 2025

2/10 Terrible

FABIANA C V

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

SILVIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

SILVIA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Segunda vez que me hospedo no Surya Pan, e na primeira vez já tive alguns problemas, mas insisti e retornei e desta vez posso dizer que foi a ultima. Uma pena pois o lugar em si é muito lindo mas falta manutenção, fiquei meia hora embrulhada numa toalha esperando a agua do chuveiro esquentar e acabei indo dormir sem banho. Imagina um lugar frio como Campos não ter agua quente para o banho. Tive problemas com a reserva feita diretamente com eles, uma longa história. Pra finalizar a fechadura da minha suite quebrou e ficamos 2 horas pra fora do quarto esperando um chaveiro que veio de Taubaté para resolver o problema. Tenho pena dos funcionários que tem que enfrentar o descaso do proprietário com o hotel. Realmente é pet friendly, mas os tutores que se lixem. O lay out das suites são diferentes então quando compra uma estadia, o que vai encontrar realmente é uma surpresa, e os piores quartos são reservados para as agencias de reservas. E os melhores colocados nas fotos dos sites. Enfim uma pena.
Stayed 3 nights in Aug 2024

10/10 Excellent

Thiemi

Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

DANILO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divertido e Confortável

Otima opção de hospedagem com a família e principalmente com o pet. Todas as acomodações aceitam pet, as áreas comuns também. Até mesmo dentro do restaurante do café da manhã, porém neste local, o pet deve estar na coleira para evitar confusões. Em todas as outras áreas os pets ficam livres para brincar. O hotel oferece atividades como trilhas e outras coisas também.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eloah

Stayed 4 nights in Feb 2024