Skip to main content
Beginning of main content
4.0 out of 5

"Very small room, no view. " More

By a verified traveller on Mon 20 Nov 2023

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Canberra awaits you at Peppers Gallery Hotel. Within a 5-minute stroll you'll find Australian National University and Canberra Centre within a 15-minute walk. Highlights at this hotel include in-room free WiFi, free internet, and LED TVs.

The restaurant, Bicicletta Restaurant, serves Italian cuisine and is open for breakfast, lunch, and dinner. Library Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4.5-star Canberra City Centre hotel include Parliament House and Australian War Memorial.

Peppers Petite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$188* Per night/room 31 Mar. - 1 Apr.

Peppers Suite - Weekly Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Peppers Queen with Bath - Weekly Housekeeping

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment - Weekly Housekeeping

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Peppers Gallery Hotel ratings based on 386 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers Gallery Hotel

Everyone (274) Business (13) Couples (42) Students (2) Family (34) Other (2)
4 out of 5

Posted by on 25 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

26 Mar. 2024 by Anand Unnikrishnan

Thank you for leaving a review from your recent stay. Glad you had a comfortable stay. Look forward to welcoming you back for your next stay in Canberra!

3 out of 5
Very small room, no view.

Posted by on 20 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

20 Nov. 2023 by Anand

Thank you for leaving a review. We will put a note in your profile to allocate a room that has our garden view for your next visit.

5 out of 5
Management was happy to talk to you and help with any questions you have, room was great, just remember your only there to sleep. Breakfast was well it was a continental one so dont expected much but was great, parking was well had to park on the street but ive been finding this no matter were ive stayed in Canberra which sucks. The bar was great beer awesome, so over all thank you to all the staff and managers for a great stay be coming back.

Posted by on 8 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

28 Oct. 2023 by Hotel Reception

Dear Stephen,Thank you for leaving such a fantastic review following your stay at Peppers Gallery. I am delighted to hear that your experience was uplifted by our excellent staff and Library Bar. We look forward to welcoming you back in the near future!Kind Regards,Peppers Gallery Reception

4 out of 5
everything

Posted by on 7 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

28 Oct. 2023 by Hotel Reception

Dear Anne,Thank you for leaving a wonderful review following your stay at Peppers Gallery Hotel. I am delighted to hear that your stay was enjoyable, and we are looking forward to welcoming you back in the near future!Kind Regards,Peppers Reception

4 out of 5
Bathroom needed at fan.

Posted by on 6 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

28 Oct. 2023 by Hotel Reception

Dear Robin,Thank you for leaving a review following your stay at Peppers Gallery Hotel. I am glad your stay was comfortable, and I will be sure that your feedback following the bathroom is passed on to our Maintenance team, so they may address the issue as soon as possible.We hope to welcome you back in the future for a more enjoyable experience!Kind RegardsPeppers Gallery Reception

2 out of 5
The staff were amazing, except the housekeeping I did expect my bed to be made whilst I was there, not like the place was cheap. The the old building was beautiful but needed more work especially in the restaurant, (Walls needed painting). The restaurant was raved about I had 2 meals there at different times, lunch and dinner. Dinner started exceptionally well main course I left but to be fair I didn't pat for the main course just anything else. My lunch was just a salad, was better than my dinner but later was violently ill. Left the next day as arranged not easy carrying my luggage down to checkout by myself probably my fault it doesn't really matter I won't be returning

Posted by on 13 Sep. 2023

Was this review helpful to you?
Comment from Hotel Management

13 Sep. 2023 by James Pascoe

Dear Elizabeth,Thank you for taking the time to tell us about your experience at the Peppers Gallery Hotel Canberra.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please note I've checked your booking and noticed that your reservation is under our Stay and Save Rate, which doesn't include daily housekeeping. We give our customers a choice to opt out from housekeeping in order to make our hotel more budget friendly. However, if you wish to have a housekeeping during your stay; you can book our flexible rate or ask our friendly staff to send housekeeping to your room during your stay.In regard to your feedback about the Restaurant, this has been directly communicated to our Food & beverage Manager Nicholas, who you will receive a call from shortly.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,James Pascoe

5 out of 5
The ambience and the design of both the Hotel and the Precinct were interesting. The breakfast was disappointing with fruit salad being considered a main and not a precursor to a traditional main meal - a bowl of cereal was similarly defined. While the staff in the restaurant were very pleasant these menu limitations made this the worst breakfast I can recall in any hotel I have stayed in.

Posted by on 2 Aug. 2023

Was this review helpful to you?
Comment from Hotel Management

12 Aug. 2023 by BSR

Dear Bruce,On the behalf of Peppers Gallery Hotel, we would like to thank you for your kind words. We are sorry to hear you did not have a great experience with your breakfast at our restaurant. For your information, we have recently started buffet breakfast at our restaurant which we trust will enhance your experience during your future stays with us.At Peppers, we try our best to bring in the best of experiences for our guests, so we appreciate having any feedback as such.We hope to see you here again.Kind regards,Peppers Reception

4 out of 5
We enjoyed the comforts of Peppers Gallery Hotel in Canberra and the service provided by the helpful staff but thought the breakfast provided was limited and defining a bowl of fruit as a Main which obviated other choices in the prepaid breakfast was a joke.

Posted by on 28 Jul. 2023

Was this review helpful to you?
Comment from Hotel Management

8 Aug. 2023 by Hotel Reception

Dear Bruce,Thank you for leaving a review following your stay at Peppers Gallery Hotel. We are delighted to hear that you had an enjoyable stay, and that our staff improved your experience. Thank you as well for your feedback regarding our pre-paid breakfast options. We will take this on-board as we endeavour to provide a superior experience in the future.We hope to see you back sometime soon!Kind Regards,Peppers Gallery Reception

5 out of 5
Fantastic location, great room and on site dining with nearby bars, cafes etc. However the stand out was the staff. Friendly and helpful from check in to check out. Additionally, I was travelling alone and became unwell and had to be admitted to hospital. Staff offered to keep my room as I was expecting to return later in the day. When kept in overnight, they packed all my gear beautifully and personally delivered it to my hospital room so I could proceed directly to the airport when discharged. I am so grateful.

Posted by on 15 Jul. 2023

Was this review helpful to you?
Comment from Hotel Management

18 Jul. 2023 by Anand Unnikrishnan

Dear Wendy,Thank you for posting a review from your recent stay and glad to hear you are doing well. I am also delighted to hear of your experience at the hotel and so wonderful to hear that my team looked after you. I have passed on your feedback to my reception team who were delighted and grateful to hear your thoughts. We look forward to welcome you back for a leisurely visit soon!

3 out of 5
Room in poor condition and looking tired. Terrible heating. Parking and gym facilities in other buildings in the area makes that all quite complicated.

Posted by on 12 Jul. 2023

Was this review helpful to you?
Comment from Hotel Management

18 Jul. 2023 by Anand Unnikrishnan

Dear Rebecca,Thank you for taking time to post a review. I am disappointed to hear of your thoughts about the room you stayed in. I will review the room that you stayed in with my maintenance team. With Car Park and gym, ours is a heritage hotel with over 95 years of history in Canberra. Unfortunately due to the structure of the building car parking and gym are facilities that we provide by using facilities from our neighbours so that our guests do not miss out on these facilities. I understand that when we have these not available in our building it can be confusing, please accept my apologies for the inconvenience this may have caused. Our staff also provide printed guides for car parking and gym to help direct guests. Thank you again for feedback.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A library, multilingual staff, and a garden are also featured at the luxury Peppers Gallery Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Canberra hotel is smoke free.

  • 85 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1927
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking reservations required

Transport

  • Train station: Kingston Canberra Station (6.8 km / 4.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Peppers Gallery Hotel offers 85 accommodations with minibars and espresso makers. Beds feature pillowtop mattresses. A pillow menu is available. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Espresso maker
  • Electric kettle
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.

Bicicletta Restaurant - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Library Bar - Onsite bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 33 for adults and AUD 33 for children
  • Self parking fee: AUD 22.00 per night (in/out privileges)
  • Nearby parking fee: AUD 19.00 per night (164 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Diamant Hotel
  • Diamant Canberra
  • Diamant Hotel
  • Diamant Hotel Canberra
  • Hotel Diamant Canberra
  • Diamant Boutique Canberra
  • Diamant Hotel Canberra - By 8 Canberra
  • Peppers Gallery Hotel Canberra
  • Peppers Gallery Hotel
  • Peppers Gallery Canberra
  • Peppers Gallery
  • Peppers Gallery Hotel Hotel
  • Peppers Gallery Hotel Canberra
  • Peppers Gallery Hotel Hotel Canberra

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.wotif.co.nz/Canberra-Hotels-Peppers-Gallery-Hotel.h1880386-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Canberra-Hotels-Peppers-Gallery-Hotel.h1880386-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Canberra-Hotels-Peppers-Gallery-Hotel.h1880386-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.