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Casa Cristal

3.0 star property
Pension with free parking, near Plaza Las Americas

Photo gallery for Casa Cristal

Exterior
Interior detail
Interior detail
Deluxe Room
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View map
9 Priv. Cráter, Cancun, QROO, 77505
  • Place, Plaza Las Americas
    ‪6 min walk‬
  • Place, Dubai Palace Casino
    ‪9 min walk‬
  • Place, Plaza 28
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Detached private bathroom
Coffee/tea maker
Digital channels
Laptop workspace
Wardrobe
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Coffee/tea maker
Digital channels
Laptop workspace
Wardrobe
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

At Casa Cristal you'll be within just a 15-minute stroll of Plaza Las Americas and Plaza Nichupte Shopping Mall. Highlights at this guest house include free in-room WiFi. .This guest house offers free WiFi in public areas and a communal living room. Added amenities include a microwave in a common area and a fridge in a common area. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Downtown Cancun guest house include Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez.
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What's nearby

  • Plaza Las Americas - 6 min walk - 0.6 km
  • Dubai Palace Casino - 9 min walk - 0.8 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Las Palapas Park - 6 min drive - 2.2 km
  • Puerto Cancun Marina Town Center - 11 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Flor De Lis - ‬11 min walk
  • ‪La Troje - ‬10 min walk
  • ‪Café Antoinette - ‬4 min walk
  • ‪Boston Pizza - ‬5 min walk
  • ‪Starbucks - ‬9 min walk

About this property

Casa Cristal

Pension with free parking, near Plaza Las Americas
Casa Cristal offers its guests a communal living room, a microwave in a common area, and a fridge in a common area. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun pension.

  • 2 guestrooms or units
  • Front desk (limited hours)
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
Casa Cristal offers 2 air-conditioned accommodations, with coffee/tea makers. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Casa Cristal

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Casa Cristal Cancun
Casa Cristal Pension
Casa Cristal Pension Cancun

Frequently asked questions

What is the cancellation policy at Casa Cristal?

Casa Cristal offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa Cristal?

Yep, Casa Cristal has a free self car park.

Are there any beaches close to Casa Cristal?

The closest beach to Casa Cristal is Playa Tortugas (3.9 km).

Is there a free airport shuttle available at Casa Cristal?

No, Casa Cristal does not offer an airport shuttle service.

What time are check-in & check-out at Casa Cristal?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Casa Cristal?

No, pets and service animals are not allowed.

Reviews

Casa Cristal Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 7 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

Reviews

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Misleading listing

I wish i had read the other reviews more carefully. The listing says whole apartment but it is just a room upstairs in someone's house. The listing also shows a full kitchen, but you are not allowed to use the appliances. The single bathroom is shared with the owner and another room. Other than that it was clean and the owner was pleasant. The room was
Stayed 1 night in Mar 2025

10/10 Excellent

Enrique, Ciudad de Mexico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alternativa para estar en la Cancun ciudad, muy bien ubicado y la atención de Alma es increíble! Super amable! El lugar con mucha calidez y con todo lo necesario para una estancia comoda!
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprietor is friendly and kind. We arrived late due to an almost two hour delay at the toll booth between Piste de Chichen Itza and Cancun. We stayed in a room upstairs with a common hall bathroom. The room had it's own air conditioning. We left for our flight early the next morning, so we didn't get to do anything but sleep and shower. The proprietor had to unlock the front door and gate to let us out. The room was well decorated and comfortable. There is a mini fridge and television that you have to plug in when you arrive. The refrigerator is listed for food only with a sign saying not to plug it in for one bottle of water. Getting to the property required me calling to be led to the correct house. This is in a neighborhood off a main road.
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

SALIMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The translation to English is: My time at Casa Cristal was wonderful. This place is managed by such a caring couple. It's a genuine local experience awaiting you. They will make you feel at home and ensure your well-being. I highly recommend this place for any stay; they are trustworthy people who truly enjoy hosting!
Stayed 1 night in Apr 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Samuel Martin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Durante la estancia de 5 noches no se hizo limpieza de la habitación ni una sola vez
Stayed 5 nights in Feb 2025

8/10 Good

Julio

Travelled with family and small children
Bueno
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria Ignacia

Stayed 1 night in Jul 2024

10/10 Excellent

Jose L

Liked: Staff & service, property conditions & facilities
Muy grata mi estancia y la anfitrina muy buena excelente , muchas gracias por todo .
Stayed 4 nights in Feb 2024