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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Dreams Jade Resort & Spa - All Inclusive

3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Property video
Preferred Club Governor Suite | Balcony
Preferred Club Governor Suite | Living room
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
The current price is NZ$601
includes taxes & fees
11 Mar - 12 Mar

Explore the area

View map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min drive‬
  • Place, Puerto Morelos Town Square
    ‪6 min drive‬
  • Place, Ojo de Agua Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
  • Ocean view
  • 101 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

9.2 out of 10
Wonderful
(26 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
  • Ocean view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
  • Ocean view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

8.6 out of 10
Excellent
(18 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(16 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

8.0 out of 10
Very good
(39 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

8.0 out of 10
Very good
(18 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Free minibar, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
2 bedrooms
  • Garden view
  • 130 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

8.8 out of 10
Excellent
(34 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

8.2 out of 10
Very good
(40 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Jade Resort & Spa - All Inclusive. You'll be 3 km (1.9 mi) from Puerto Morelos Artists’ Cooperative and 3 km (1.9 mi) from San Jose Catholic Parish. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, Carnival Buffet, is open for breakfast, lunch and dinner. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 4.5-property class Puerto Morelos property include Puerto Morelos Town Square and Ojo de Agua Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min drive - 2.5 km
  • Puerto Morelos Town Square - 6 min drive - 3.2 km
  • Ojo de Agua Beach - 6 min drive - 3.2 km
  • Puerto Morelos Artists’ Cooperative - 6 min drive - 3.2 km
  • San Jose Catholic Parish - 6 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Ile De France - ‬13 min walk
  • ‪Aromas - ‬13 min walk
  • ‪La Alhambra - ‬10 min walk
  • ‪A'akat - ‬11 min walk
  • ‪Arrecife Restaurant - ‬9 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts and a hot tub.

This 4.5-star Puerto Morelos property is smoke free.

  • 550 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,710 square foot of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests travelling with a pet must present their pet's current vaccination record at check-in.
Guests travelling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

What is the cancellation policy at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Jade Resort & Spa - All Inclusive?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at Dreams Jade Resort & Spa - All Inclusive on 11 Mar 2026 start from NZ$600.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Jade Resort & Spa - All Inclusive?

Onsite parking is limited.

Are there any beaches close to Dreams Jade Resort & Spa - All Inclusive?

The closest beach to Dreams Jade Resort & Spa - All Inclusive is Puerto Morelos Beach (4.4 km).

Is there a spa on site at Dreams Jade Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Jade Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Dreams Jade Resort & Spa - All Inclusive have a pool?

Yep, and guests recommend it! Take your pick from 3 outdoor swimming pools, a heated pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive features a private beach, 3 outdoor pools and a heated pool. All guestrooms come with 24-hour room service and free minibar items.

What makes Dreams Jade Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Dreams Jade Resort & Spa - All Inclusive.

Is Dreams Jade Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Dreams Jade Resort & Spa - All Inclusive is a hit with families.

Does Dreams Jade Resort & Spa - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is offered at Dreams Jade Resort & Spa - All Inclusive.

Is there a free airport shuttle available at Dreams Jade Resort & Spa - All Inclusive?

No, Dreams Jade Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Jade Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Jade Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Jade Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 780 out of 1391 reviews
Rating 8 - Good. 326 out of 1391 reviews
Rating 6 - Okay. 156 out of 1391 reviews
Rating 4 - Poor. 80 out of 1391 reviews
Rating 2 - Terrible. 49 out of 1391 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We can’t begin to say enough about the staff! Everyone is so friendly and they work tirelessly to make sure we are taken care of. That’s why we keep returning, Dreams Jade is our home away from home!
View from preferred pool
View from preferred pool
Stayed 4 nights in Nov 2025

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort was very clean and welcoming. The staff was helpful and made sure air was comfortable during my stay. Food was delicious and plentiful. I will definitely be returning.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jackie

Stayed 4 nights in Nov 2025

10/10 Excellent

Wendi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property & staff was fantastic. Fun activities & enjoyed the gym daily. Would like more vegan options but all restaurants were accommodating
Stayed 4 nights in Nov 2025

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
The beach was clean, the pool was enjoyable but there are not enough seating options around the pool. Staff was very good and helpful. Food options were very good too. The rooms need a bit of a lift. There should be more activities for kids age between 6 - 12 to keep them engaged.
Stayed 5 nights in Nov 2025

10/10 Excellent

Ericka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Dreams Jade Resort & Spa provided a truly relaxing and engaging vacation experience for our entire group. The resort successfully balances luxury amenities with fun, accessible activities, making it an excellent choice for families traveling with teenagers and adults alike. The accommodations immediately met our standards. Our room was spacious and consistently clean, providing a true sanctuary after a day in the sun. The resort's pools were a definite highlight of our daily routine. We appreciated that the main pool areas were not crowded, allowing for true relaxation and easy access to lounges. While the pool offered the excellent amenity of being heated, we did note that this seemed inconsistent throughout the stay; some days it was wonderfully warm, while others it felt cooler. Despite this small fluctuation, the pool environment remained a favorite spot. The restaurants were delicious, offering high-quality dining that surpassed typical all-inclusive expectations. Beyond dining, the entertainment and activities team did a commendable job of keeping everyone engaged. The schedule was varied enough to capture the attention of both adults and teenagers, which is often a challenge. A unique experience we highly recommend is the bike ride into town. This provided a fun, local excursion, lasting about 20 minutes each way. We had approximately 30 minutes in the town to browse local souvenir shops and visit a grocery store, offering a nice break f
Stayed 3 nights in Nov 2025

10/10 Excellent

Amol

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spotless, lots of activities, family friendly,good food
Stayed 5 nights in Oct 2025

8/10 Good

Kevin William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
Our first suite not the best view but they did move us.
The view from the 2nd suite much better. Also the grass where the wedding was held.
Stayed 8 nights in Oct 2025

10/10 Excellent

Vincent

Stayed 3 nights in Nov 2025

2/10 Terrible

Mirela

Stayed 4 nights in Nov 2025

10/10 Excellent

Blanca

Stayed 1 night in Oct 2025

10/10 Excellent

Gerald

Stayed 5 nights in Sep 2025

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean,,staff happy and friendly, food exelent
Stayed 4 nights in Oct 2025

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! The property is just the right size. We love the staff and amenities! The activity staff are great and the haunted house was amazing!!
Stayed 4 nights in Oct 2025

4/10 Poor

Maria

Stayed 4 nights in Oct 2025

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
Stayed 4 nights in Oct 2025

10/10 Excellent

DAVIAN

Travelled with partner
Liked: Cleanliness
Property was great over all. Staff was awesome!
Stayed 2 nights in Oct 2025

10/10 Excellent

OLMAN, Statesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 1st time at the Dream Jade. The facilities were nice, the food was very good, the staff was amazing. My wife and I were celebrating our anniversary and my B-Day, and they made us feel welcomed and appreciated.
Stayed 3 nights in Oct 2025

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Jacky

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Pool was great. Super clean and lots of chairs and umbrellas to sit. Shortage of towels several times during the stay
Stayed 6 nights in Oct 2025

10/10 Excellent

Rebekah

Stayed 4 nights in Oct 2025

10/10 Excellent

Pamela, Naples

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Everything was clean pools and hot tub were good.
Stayed 5 nights in Oct 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Shuai, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I would say overall the resort is well maintained. Rooms and other facilities are good. Entertainment team was doing a great job.. House keeper was ok as they do not have a consistent standard of service the room. Most staff are well trained and friendly Except one. I would recommend that Food and Beverage department needs more improvement. Just a Day before we check out, our family of 7 were lined up for 45-50 minutes for the Italian restaurant for our last dinner. The hostess was really rude as she said we did not wear proper shoes. We all have close toe shoes which I believe it’s a common practice for the resort dinner restaurant as the dress code. As we were talking, two other guests with sandals were walking out of the restaurant. I invited her to see it and she got really mad afterwards and told us to go away as we did not meet the hotel policies. WOW, we were speechless and didn’t even expect that type of behaviour from a 5 star hotel staff. I went to file a complaint and talked to her line manager but he didn’t do anything. I don’t quite understand that this resort close some of their restaurants for dinner. There are 6 restaurants in the resort but typically we can only have 3-4 open. Overall, not a great experience but I would say most staff works really hard to make us enjoy our vacation.
Stayed 7 nights in Oct 2025

2/10 Terrible

Lisa

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book!! The resort rooms are falling apart. The pictures are photoshopped or AI generated. The beach is hideous and covered in seaweed. The staff (Roberto) lied. We booked king oceanfront preferred. The ceiling had a shady patch over a leak and the drywall was falling from the ceiling along with liquids. Plaster falling from many ceilings onto balcony tubs that could be seen by all on their balcony. They moved us to a double bed room that wasn’t leaking. Said they would compensate us for room difference but did not-Roberto. Pool bar closed before 5. Mexican restaurant was delicious. The lunch buffet was not although we did arrive late in the afternoon. My father died my first morning there. Upon immediate check out was told we’d be reimbursed for our stay, never happened after two messages to hotel and their only reply was they were sticking to their policy of no refunds even though I didn’t ask for one, they offered it! The day after my dad died and I was grieving with family, a staff member kept calling to rate my stay. Not a good time, clearly they lacked communication. The only nice parts were the central lounge area and front patio for smokers. The construction in the rooms is so outdated. I’d rate this a one to two star hotel. Went with two other couples who have never had such a sad resort when staying with dreams. One couple’s ocean front room reeked as if something died in it I’ve been to Mexico resorts four times and this was the only bad one. Buyer beware!
Ugliest beach in Mexico
Stayed 5 nights in Sep 2025