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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
Property video
Preferred Club Suite Ocean Front Double
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Hot tub
  • Breakfast included
The current price is NZ$490
includes taxes & fees
8 Sept - 9 Sept

Explore the area

View map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Beach
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Double

7.8 out of 10
Good
(17 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean View Double

8.6 out of 10
Excellent
(18 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, free minibar, in-room safe, desk

Junior Suite King

8.2 out of 10
Very good
(37 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

1 bedroom, free minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
  • 130 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Ocean View King

8.4 out of 10
Very good
(37 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Separate bedroom
  • 101 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

1 bedroom, free minibar, in-room safe, desk

Junior Suite Tropical View King

8.8 out of 10
Excellent
(34 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

1 bedroom, free minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(15 reviews)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Separate bedroom
Bathrobes
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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1 Sept - 2 Sept
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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Jade Resort & Spa - All Inclusive. You'll be within a 15-minute walk of Arrecife de Puerto Morelos National Park and 2.9 km (1.8 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, Carnival Buffet, is open for breakfast, lunch and dinner. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 4.5-property class Puerto Morelos property include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Puerto Morelos Town Square - 5 min drive - 4.3 km
  • Ojo de Agua Beach - 5 min drive - 4.3 km
  • Puerto Morelos Beach - 10 min drive - 7.8 km
  • Monumento Ruta de los Cenotes - 11 min drive - 8.5 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 16 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • Ile De France
  • ‪Zan-Za Bar - ‬11 min walk
  • ‪La Alhambra - ‬8 min walk
  • Trattoria D'Gulio
  • ‪Kobo - ‬10 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a children's pool, outdoor tennis courts and a hot tub.

This 4.5-star Puerto Morelos property is smoke free.

  • 550 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

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The price is NZ$453
includes taxes & fees
8 Sept - 9 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,710 square foot of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests travelling with a pet must present their pet's current vaccination record at check-in.
Guests travelling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

What is the cancellation policy at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Jade Resort & Spa - All Inclusive?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Dreams Jade Resort & Spa - All Inclusive on 8 Sept 2025 start from NZ$490.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Jade Resort & Spa - All Inclusive?

Onsite parking is limited.

Are there any beaches close to Dreams Jade Resort & Spa - All Inclusive?

The closest beach to Dreams Jade Resort & Spa - All Inclusive is Maroma Beach (12.9 km).

Is there a spa on site at Dreams Jade Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Jade Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Dreams Jade Resort & Spa - All Inclusive have a pool?

Yep, and guests recommend it! Take your pick from 3 outdoor swimming pools, a heated pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Dreams Jade Resort & Spa - All Inclusive?

Dreams Jade Resort & Spa - All Inclusive features a private beach, 3 outdoor pools and a heated pool. All guestrooms come with 24-hour room service and free minibar items.

What makes Dreams Jade Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Dreams Jade Resort & Spa - All Inclusive.

Is Dreams Jade Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Dreams Jade Resort & Spa - All Inclusive is a hit with families.

Does Dreams Jade Resort & Spa - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is offered at Dreams Jade Resort & Spa - All Inclusive.

Is there a free airport shuttle available at Dreams Jade Resort & Spa - All Inclusive?

No, Dreams Jade Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Jade Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Jade Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?

Dogs are welcome at Dreams Jade Resort & Spa - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 715 out of 1297 reviews
Rating 8 - Good. 308 out of 1297 reviews
Rating 6 - Okay. 147 out of 1297 reviews
Rating 4 - Poor. 79 out of 1297 reviews
Rating 2 - Terrible. 48 out of 1297 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 7 nights in Jan 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , will stay here again , staff was fabulous , rooms clean and great location , 20 min from airport
Stayed 5 nights in May 2025

8/10 Good

Matthew, Roselle

Stayed 3 nights in May 2025

6/10 Okay

Otis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sales aren't most important thing

Right after we checked they were trying to sell their travel club which caused my family and I to miss lunch. They were so focus and making a sale that us wanting lunch seemed not to matter. Worse way to start our vacation. Also they went over the 90 minute presentation the following day by 45 minutes. When I brought it to their attention and that I was meeting my sons for lunch they proceeded to still try and sell me the travel club package like me having lunch with my sons didn't matter. I will never vacation at one of their properties ever again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Luana Oliveira de Aquino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with nice employees and good food.
Stayed 5 nights in May 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and staff!
Stayed 5 nights in May 2025

10/10 Excellent

Trisha E, Syracuse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and the staff was fabulous.
Stayed 7 nights in Mar 2025

10/10 Excellent

INDRANATH, Edison

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WERE AMAZING! VICTORIA OUR POOLSIDE SERVER WAS ABSOLUTE AMAZING! WENT ABOVE AND BEYOND TO MAKE EVERYDAY ENJOYABLE!
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price! Good was good and service was excellent! Staff is very friendly and take service to the next level! Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10.10 LOVE everything was amazing.
Stayed 4 nights in Apr 2025

4/10 Poor

Taylor

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeremy

Stayed 5 nights in Feb 2025

10/10 Excellent

Isha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed this resort..staff was amazing. So peaceful and relaxing. Truly 10/10
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. Knowledgeable staff. Excellent beaches and pooles. Beautiful suite, with hot tub and balcony. Weather was perfect for sunbathing and swimming.
Stayed 8 nights in Apr 2025

8/10 Good

lakshmi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly resort with good pools and beach. The food was great but staff service was very slow, understaffed at most areas and the staff could not keep up with the crowd especially at breakfast buffet and lunch times. We have been to many resorts over last decade and I would say, this resort has a very poor staff service. They are inattentive, busy, could not get basic things to your food table before you finished your meal, like filling the glass with water, silverware, cup of coffee etc
Stayed 4 nights in Apr 2025

8/10 Good

shakira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kid friendly, lots of activities! Great food and drinks . Just book the trip !
Stayed 3 nights in Apr 2025

10/10 Excellent

Anita Sharma

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very Convenient & enjoyable pool area for families to have fun.
Stayed 4 nights in Apr 2025

2/10 Terrible

Shawn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We had terrible service at the restaurants and the food was not good at the Mexican restaurant (server wouldn’t come take our order then after we finally got our food he never returned to us. We got up and walked out) and Italian restaurant.
Stayed 4 nights in Apr 2025

4/10 Poor

Shashi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Expected more from a Hyatt property. The room service and room service staff were great. Buffet had limited options and most food was terrible. Staff was not that friendly. Overall for the price you can stay somewhere else and get more for your $$
Stayed 3 nights in Apr 2025

6/10 Okay

Igor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
It was just alright as opposed to last time when we were blown away by the experience. This time responsiveness wasn't there; seemed staff wasnt being supported or directed very well.
Stayed 9 nights in Apr 2025

8/10 Good

Raymond

Stayed 6 nights in Feb 2025

10/10 Excellent

Yogesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was convenient and good
Stayed 4 nights in Apr 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
Stayed 8 nights in Apr 2025