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Hotel La Joya

Property class: 3

Photo gallery for Hotel La Joya

A pool with a depth marker, palm trees, and a view of the sea.
A resort with multiple buildings, a swimming pool, and thatched-roof structures.
A hotel room with a bed, a desk with a computer, a wardrobe, and a balcony with a view of the beach.
A wooden deck with lounge chairs and an umbrella overlooking a body of water at sunset.
A balcony with a view of the sea, a thatched roof, and purple flowers.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$274
includes taxes & fees
20 Sept - 21 Sept

Explore the area

View map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪2 min walk‬
  • Place, Parque de los Suenos
    ‪3 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪6 min walk‬

Room options

View all photos for Suite, 1 King Bed, Terrace, Ocean View

A wooden deck with two rocking chairs and a thatched roof overhead.

Suite, 1 King Bed, Terrace, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Garden View (with shared terrace)

A bedroom with a bed, a TV, a dresser, and a balcony with chairs.

Suite, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Garden View (with shared terrace)

A wooden outdoor seating area with a thatched roof, a pool, and palm trees in the background.

Suite, 2 Queen Beds, Garden View (with shared terrace)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Garden View (with shared terrace)

A hotel room with a bed, two chairs, a glass-top table, a ceiling fan, a nightstand, a lamp, a flower vase, and a picture on the wall.

Room, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)

A hotel room with two beds, a desk, a chair, and a TV.

Room, 2 Queen Beds, Garden View (with shared terrace)

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom, 1 living room, Kitchenette

A compact living space with a kitchenette, a glass-top coffee table, a cushioned sofa, and a chair.

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite

A bedroom with two beds, wooden floors, a brick wall, and a small desk with a vase of flowers.

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Penthouse, 1 Bedroom, Kitchenette

A terrace with a table and chairs overlooking a body of water at sunset.

Penthouse, 1 Bedroom, Kitchenette

  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

About the area

Isla Mujeres

At Hotel La Joya you'll be within steps of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park. Highlights at this beach hotel include a full-service spa, a nearby private beach and a restaurant. .A pampering day can include deep-tissue massages and beachside massages. The restaurant, Las Mañanitas, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include an outdoor swimming pool, free Wi-Fi in public areas and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 3-property class Isla Mujeres hotel, attractions include Isla Mujeres Ferry Terminal and North Beach.

What's nearby

  • Garrafon Natural Reef Park - 2 min walk - 0.2 km
  • Parque de los Suenos - 3 min walk - 0.3 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 6 min walk - 0.6 km
  • Punta Sur - 14 min walk - 1.2 km
  • Isla Mujeres Sculpture Garden - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive

Restaurants

  • ‪Luna Grill - ‬8 min drive
  • ‪Zaza Beach Club - ‬11 min walk
  • ‪Albatros Beach Club - ‬19 min walk
  • ‪Icebar - ‬3 min drive
  • ‪The Joint - ‬5 min walk

About this property

Hotel La Joya

Unwind on the hotel's private white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hotel La Joya, pamper yourself with a treatment at the full-service spa and enjoy amenities such as an outdoor pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.

  • 1 building
  • 14 guestrooms or units
  • 3 levels
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel La Joya offers 14 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages. The spa is open daily.

Similar properties

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Privilege Aluxes Isla Mujeres Adults Only
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  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, 1,537 reviews
The price is NZ$401
includes taxes & fees
31 Aug - 1 Sept
Privilege Aluxes Isla Mujeres Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Mañanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel La Joya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:30 AM to 7:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

What is the cancellation policy at Hotel La Joya?

Hotel La Joya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel La Joya?

As of 21 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel La Joya on 20 Sept 2026 start from NZ$274, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel La Joya?

Yep, Hotel La Joya has a free self car park.

Are there any beaches close to Hotel La Joya?

The closest beach to Hotel La Joya is Delfines Beach (17.5 km).

Is there a spa on site at Hotel La Joya?

Yep, there is an onsite spa at Hotel La Joya. You'll enjoy services like beachside massages.

Does Hotel La Joya have a pool?

Hotel La Joya has an outdoor pool. The pool is open 8:30 AM to 7:30 PM.

Does Hotel La Joya have a waterslide?

No, there is no waterslide at Hotel La Joya, but Garrafon Natural Reef Park is a short 1-minute walk away.

What makes Hotel La Joya a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel La Joya.

Is there a free airport shuttle available at Hotel La Joya?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel La Joya?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel La Joya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel La Joya?

No, pets and service animals are not allowed.

Hotel La Joya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 270 out of 381 reviews
Rating 8 - Good. 76 out of 381 reviews
Rating 6 - Okay. 22 out of 381 reviews
Rating 4 - Poor. 7 out of 381 reviews
Rating 2 - Terrible. 6 out of 381 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

XUE BIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly staff, amazing location.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Merranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel La Joya was fabulous. The staff were generous and helpful, our breakfast was fresh and delicious, our room was peaceful and beautiful. Everything was great - my only regret is not booking this stay for longer!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Cassia

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Patricia Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing and took great care of us during our stay. The views were beautiful
Stayed 6 nights in Mar 2026
Verified review

2/10 Terrible

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quaint, clean and comfortable hotel. The balcony overlooked the water so there was an excellent view. The staff was friendly and helpful. The location was perfect as we were walking distance from the rugged Punta Sur and two beach clubs where you could snorkel near the reef in the beautiful water, as well as a couple of restaurants and the cutest coffee shop.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Nis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this hotel is absolutely amazing (we lived in the penthouse). The guys running the hotel were some of the nicest hosts ever. Would come again.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

David

Very nice boutique hotel, friendly helpful staff. Great views, quiet location on the island.
Stayed 8 nights in Jan 2026
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was great!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Cassia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful pool and view! The staff is very attentive. One of our favorite hotels in Isla!
Sunset
Sunset
Hotel view from the water
Grounds
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. A unique hotel with a great pool.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is on the low-key southern end of the island. If you want tranquility and views, this is perfect.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Oswald, Juan and crew were most accommodating. Excellent views!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless, the view from our room was incredible, the staff was friendly and attentive. We will definitely be back. Oh and they have complimentary breakfast.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Marissa

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, grounds were taken care of, and I enjoyed the quiet atmosphere.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast was really good and the staff was very helpful and friendly.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tidy and larger than we expected. We stayed in the Penthouse. Incredible view.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with a nice ocean view,Staff are friendly and helpful. You can go snorkeling in front of the hotel.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Ginger

Liked: Cleanliness, amenities, property conditions & facilities
Room had a great view of the ocean and was tucked away on quite side of island. The property owner was super amazing with holding our luggage til able to check in our next location. Breakfast was delicious and awesome staff service. I would definitely recommend this hotel to anyone visiting the island!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, room comfort
Very peaceful , enjoyed our patio , hammock , food was great and the staff was top notch . Snorkelled and enjoyed the swing
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Felicity

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and magical location
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Secilie

Liked: Cleanliness, staff & service, amenities
Great place! No beach, but access to the sea. You can borrow snorkeling mask etc
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Just so quaint
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel
Stayed 3 nights in Jul 2025