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NIZUC Resort and Spa

Luxury hotel with 6 restaurants and 5 outdoor pools

Where to?

Dates

November 2025

December 2025

Suite (Master)

6 restaurants, breakfast, lunch, dinner served; international cuisine

Lobby

Exterior

5 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Pet-friendly
Breakfast available

includes taxes & fees

2 Nov - 3 Nov

Explore the area

Punta Nizuc, Blvd. Kukulcan Km.21 - 260, Cancun, QROO, 77500

Place, Iberostar Cancun Golf Course
‪10 min drive‬
Place, El Rey Ruins
‪12 min drive‬
Place, Delfines Beach
‪14 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪25 min drive‬

Room options

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden View Double

Excellent

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Hypo-allergenic bedding

79 sq m
Sleeps 4
2 Queen Beds

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Ocean View Deluxe Double

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Hypo-allergenic bedding

73 sq m
Ocean view
Sleeps 4
2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Ocean View

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

HDTV

79 sq m
Ocean view
Sleeps 3
1 King Bed

Ocean Suite

Ocean Suite

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

HDTV

Hypo-allergenic bedding

88 sq m
Partial sea view
Sleeps 2
1 King Bed

Private Pool Villa | Room amenity

Private Pool Villa

Highlights

Soundproofed

Individually furnished

Individually decorated

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

226 sq m
Sleeps 3
1 King Bed

Private Pool Pavillion Villa

Private Pool Pavillion Villa

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

255 sq m
Sleeps 3
1 King Bed

Suite (Master)

Suite (Master)

Exceptional

Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Private pool

Air conditioning

Connecting rooms available

152 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Junior Suite (Garden) | View from room

Junior Suite (Garden)

Highlights

Soundproofed

Individually furnished

Individually decorated

Private plunge pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

118 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite, Ocean View

Junior Suite, Ocean View

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Private plunge pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

120 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Penthouse

Penthouse

Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Private plunge pool

Air conditioning

Connecting rooms available

164 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Garden Deluxe Suite | View from room

Garden Deluxe Suite

Highlights

Soundproofed

Individually furnished

Individually decorated

Private plunge pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

119 sq m
Sleeps 3
1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden View Double

Sleeps 4

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Ocean View Deluxe King

Sleeps 2

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Two Queen Room with Ocean View

Sleeps 3

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Junior Suite

Sleeps 2

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Ocean Suite

Sleeps 2

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Ocean View Junior Suite

Sleeps 3

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Private Pool Pavillion Villa

Sleeps 3

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Penthouse

Sleeps 3

Living area

Master Suite

Sleeps 4

Pool

Nizuc Villa

Sleeps 3

One Bedroom Garden Junior Suite

Sleeps 2

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Garden View

Good

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

HDTV

79 sq m
Sleeps 3
1 King Bed

Deluxe Junior Suite

Sleeps 4

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Presidential Villa

Sleeps 6

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden View King

Sleeps 2

Deluxe Garden Suite

Sleeps 3

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Hilton Cancun, an All-Inclusive Resort

Cancun

On private beach
Pool
All-inclusive
Pet-friendly

includes taxes & fees

1 Dec - 2 Dec

About the area

Cancun

A luxury stay in Cancun awaits you at NIZUC Resort and Spa, a recipient of the prestigious Travel & Leisure 500 award in 2021. You'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.7 km (1.7 mi) from Iberostar Cancun Golf Course. Highlights at this beachfront hotel include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Spa by ESPA can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Cafe de la Playa, serves international cuisine and is open for breakfast. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning buffet breakfast is served between 7 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera hotel include Delfines Beach and Riviera Cancun Golf Resort.

What's nearby

Iberostar Cancun Golf Course - 10 min drive - 2.9 km
El Rey Ruins - 12 min drive - 3.3 km
Delfines Beach - 14 min drive - 3.6 km
Riviera Cancun Golf Resort - 15 min drive - 6.3 km
Moon Palace Golf Club - 22 min drive - 10.6 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

‪Arena Sports Bar - ‬12 min walk
‪Taco Arte Restaurant - ‬13 min walk
‪La Hacienda Restaurant - ‬18 min walk
‪Royal Solaris Cancun - ‬2 min drive
‪La Estancia - ‬17 min walk

About this property

NIZUC Resort and Spa

Luxury hotel with 6 restaurants and 5 outdoor pools

Simply walk outside to feel the sun on your face at the sandy beach. At NIZUC Resort and Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Cancun hotel.

274 guestrooms or units

6 dining venues

2 bars by the pool

4 bars or lounges

Conference rooms

8234 sq ft of conference space

765 sq. m of conference space

Built in 2013

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

ATM

Bellhop

Lift

Smoking in designated areas

Bar on the beach

NIZUC Resort and Spa offers 274 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. 47-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Spa by ESPA has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

NIZUC Resort and Spa is listed in the 2021 Travel + Leisure 500.

The property is a member of Preferred Hotels & Resorts.

Similar properties

Aerial view

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

1 Nov - 2 Nov

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Limo/town car service
Free extended parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Daily buffet breakfast available 7 AM to noon for a fee: MXN 915 for adults and MXN 457.50 for children
2 poolside bars
4 bars/lounges
6 restaurants
A beach bar

Restaurants on site

Cafe de la Playa
La Punta Lounge and Grill
Ni
Ramona
Terra Nostra

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
5 outdoor pools
Beach yoga
Boat tours
Children's pool
Fitness classes
Free children's club
Full-service spa
Game viewing
Health club
Kayaking
Pilates classes
Playground
Sauna
Scuba diving
Snorkelling
Steam room
Tennis lessons

Family friendly

5 outdoor pools
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
In-room cot
Laundry facilities
Playground
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre (8,234 square foot of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

18 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk

More

Banquet hall
Built in 2013
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Deep soaking bathtub or rainfall showerhead
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

47-inch flat-screen TV with cable/satellite channels
IPod dock
Pay films

Food and drink

Espresso maker
Free bottled water
Limited room service
Minibar

More

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Individual decor
Individual furnishings
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests traveling with a service animal must contact the property prior to arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 22 September to 16 October:

Dining venue

Access methods

Staffed front desk

Pets

Pets: MXN 3055 per pet, per stay
Only dogs are allowed
Maximum 1 (weight limit: 10 lb per pet)
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately MXN 915 for adults and from MXN 457.50 for children
Pet fee: MXN 3055 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nizuc

Nizuc Cancun

Nizuc Resort

Nizuc Resort Cancun

Nizuc Resort Spa

Frequently asked questions

What is the cancellation policy at NIZUC Resort and Spa?

NIZUC Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NIZUC Resort and Spa?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at NIZUC Resort and Spa on 2 Nov 2025 start from NZ$1,515.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NIZUC Resort and Spa?

Yep, NIZUC Resort and Spa has a free self car park and free extended parking.

Are there any beaches close to NIZUC Resort and Spa?

The closest beach to NIZUC Resort and Spa is Delfines Beach (3.3 km).

Is there a spa on site at NIZUC Resort and Spa?

Yep, Spa by ESPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does NIZUC Resort and Spa have a pool?

NIZUC Resort and Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at NIZUC Resort and Spa?

NIZUC Resort and Spa features a private beach, 2 poolside bars and 5 outdoor pools. All guestrooms come with deep soaking tubs, room service and espresso makers.

What makes NIZUC Resort and Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at NIZUC Resort and Spa.

Is NIZUC Resort and Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that NIZUC Resort and Spa is a hit with families.

Are there hot tubs in the rooms at NIZUC Resort and Spa?

No, but there are deep-soaking baths in the guestrooms.

Does NIZUC Resort and Spa serve breakfast?

Sure does, buffet breakfast is served daily from 7 AM to noon.

Is there a free airport shuttle available at NIZUC Resort and Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at NIZUC Resort and Spa?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine. The dining venue is closed seasonally each year from September 22 until October 16.

What time are check-in & check-out at NIZUC Resort and Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at NIZUC Resort and Spa?

Dogs are welcome at NIZUC Resort and Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

Is there a golf course on site at NIZUC Resort and Spa?

There is a golf course next to NIZUC Resort and Spa.

NIZUC Resort and Spa Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

David

30 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2025

10/10 Excellent

James

27 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2025

10/10 Excellent

Noa

Travelled with partner

25 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing! nicest resort in cancun

Stayed 4 nights in Jul 2025

10/10 Excellent

Giselle

23 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very welcoming feels like home every visit! staff and management are impeccable.

Stayed 1 night in Jul 2025

10/10 Excellent

SALVADOR

22 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in May 2025

10/10 Excellent

Kate

21 Jul 2025

Stayed 3 nights in Jul 2025

8/10 Good

Marc

20 Jul 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Ben

15 Jul 2025

Stayed 7 nights in Jul 2025

10/10 Excellent

Gabriela

13 Jul 2025

Liked: Cleanliness

Service above and beyond!!

Stayed 2 nights in Jul 2025

6/10 Okay

Lakshya

Travelled with family, Travelled with family and small children

11 Jul 2025

Liked: Cleanliness

Rooms are very nice and property is nice. It is just so far away from the action. Beach is nice but pool is situated far away and very boring. Service is good but can be better, either something was wrong but our room would not get cold enough and no one knew how to fix it. Service was good but you could tell from the way people react that they’re only doing it for a tip and not because they actually care. Last year we stayed at Solaz in Cabo and its much more advance and well layer out, and more tech friendly. Butler service had there own WhatsApp to reach out to. Getting a simple coffee here was hard, at least have a coffee stand or shop which is easily accessible for those not hungry in the morning. Overall it’s a good resort but hard to go anywhere from it since it’s so far away from everything.

Stayed 7 nights in Jun 2025

10/10 Excellent

Albert Garcia

Travelled with family

8 Jul 2025

Liked: Amenities, property conditions & facilities

Beautiful resort!! Customer Service is top tier, everyone is soooo kind. Resort was clean, well maintained. Every area was enjoyable, not over crowded. Great for anyone wanting a get away & not wanting to get stuck in large crowds.

Stayed 2 nights in Jul 2025

10/10 Excellent

Urvinder, bothell

7 Jul 2025

Stayed 7 nights in Jun 2025

10/10 Excellent

Arturo

4 Jul 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Karen, landrum

Travelled with partner

18 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

One of the best properties i have ever stayed at. Staff was the absolute best!!! Hotel was very large and so Beautiful!! I never wanted to leave the resort!!

Stayed 4 nights in Jun 2025

10/10 Excellent

Vanessa

17 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2025

10/10 Excellent

Houston

14 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2025

10/10 Excellent

Lama, WESTON

Travelled with family

11 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

EXCELLENT

Stayed 3 nights in May 2025

2/10 Terrible

Erin

2 Jun 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service

We stayed at the resort at the end of March. When we arrive at the resort was beautiful and the staff was friendly. Unfortunately, we had water dripping onto our belongings in our bathroom at 1 AM from the ceiling. We called and eventually after two hours, the situation was revolved in the meantime our clothes were soaking wet and we were exhausted. We were told the situation would be resolved the next day and the manager will contact us as clearly we didn’t feel appropriate that we should pay $1200 for the night and we had hoped that they would clean our what clothing. The next day no one contacted us. No one mentioned a thing later on our way out for dinner. We stopped by the front desk and asked to speak to the manager. A supervisor came out and told us he was aware of the situation and the manager would contact us the next day before we checked out. We heard absolutely nothing. I sent some of my clothes to the laundry as I needed to wear them on the plane assuming that that would be covered by the hotel. I check out we had not heard from anyone in regards to the situation. I asked at that point to speak to somebody as we were fully charged for the laundry, and there was no adjustment on the price whatsoever. The lovely girl at the front desk said there was a manager in the back and she would speak to him. He refused to come out and talk to us after she gave us a $20 discount on our food bill. We were shocked. The management at this hotel was horrible. We will never return

Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Travelled with partner

30 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent !

Stayed 3 nights in May 2025

10/10 Excellent

Neil

25 May 2025

Stayed 3 nights in May 2025

10/10 Excellent

Daniel

23 May 2025

Stayed 2 nights in May 2025

10/10 Excellent

Nisim

20 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

JOSE

20 May 2025

Stayed 3 nights in May 2025

10/10 Excellent

Rishi

Travelled with pets, Travelled with partner

19 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Top 3 hotel in the world.

Stayed 2 nights in May 2025

8/10 Good

Chris

16 May 2025

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in May 2025

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