8/10 Good
Phillip
Travelled with partner
8 Feb 2025
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the check inā¦.
I met my wife in Cancun for a vacation. She flew in from Bulgaria and was on a plane for 17hours non stop. We landed and got to the hotel at 2pm.
Thatās the back story
So prior to this I had been in contact with the hotel to make sure all arrangements would be handled and the room would be ready. I paid $300 USD for flowers and a chocolate to be waiting in the room and was told it would be ready at noon. (I have email to prove this)
We got to the hotel at 2 and when checking in the woman behind the counter was cold and rude(unlike the rest of the staff) she told me my room was not ready.
I explained maybe itās a mistake I paid extra for it to be ready and I have an email to prove it. She didnāt care and told us to go sit down and wait until 3.
We instead walked around the property and looked at everything to kill time.
We came back at the and she said it is still not ready and it would be another 30minutes. At 3:30 still not ready.
We did not get our room until 3:50pm.
This really was not great and the womanās attitude made it even worse. If she was nice that would be one thing but she was so rude.
I probably would not stay here again solely based on her and the room situation.
Phillip
Stayed 2 nights in Feb 2025