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Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Where to?

Dates

December 2025

January 2026

4 outdoor pools, pool umbrellas, pool loungers

Club Junior Suite Ocean Front Swim Out King

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet-friendly
Bar
Breakfast included

includes taxes & fees

16 Dec - 17 Dec

Explore the area

Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪3 min walk‬
Place, Puerto Morelos Beach
‪11 min walk‬
Place, Puerto Morelos Town Square
‪6 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪39 min drive‬

Room options

Junior Suite Tropical View Double

Wonderful

Highlights

Deck/patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Pillow menu

Renovated in 2019

48 sq m
1 bedroom
Sleeps 4
2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

Very good

Highlights

Deck/patio

Private outdoor hot tub

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

48 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Tropical View Double

Good

Highlights

Deck/patio

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Pillow menu

48 sq m
1 bedroom
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean Front Swim Out King

Very good

Highlights

Deck/patio

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Pillow menu

50 sq m
1 bedroom
Beach view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front Swim Out Double

Exceptional

Highlights

Deck/patio

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Pillow menu

48 sq m
1 bedroom
Beach view
Sleeps 4
2 Double Beds

Preferred Club Governor Suite Ocean Front King

Highlights

Deck/patio

Separate dining area

Separate sitting area

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Dining table

92 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Two-Bedroom Family Suite Tropical View

Wonderful

Highlights

Deck/patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Pillow menu

Renovated in 2019

97 sq m
2 bedrooms
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean Front King

Highlights

Deck/patio

Separate dining area

Separate sitting area

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Dining table

97 sq m
1 bedroom
Ocean view
Sleeps 3
1 Twin Bed

Preferred Club Master Suite Ocean Front Swim Out King

Exceptional

Highlights

Deck/patio

Separate dining area

Separate sitting area

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Dining table

97 sq m
1 bedroom
Beach view
Sleeps 3
1 Twin Bed

Club Junior Suite Ocean Front King

Very good

Highlights

Deck/patio

Private outdoor hot tub

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

57 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Club Junior Suite Ocean Front Double

Highlights

Deck/patio

Private outdoor hot tub

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

57 sq m
1 bedroom
Sea view
Sleeps 4
2 Double Beds

Club Junior Suite Ocean Front Swim Out King

Exceptional

Highlights

Deck/patio

Private plunge pool

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

57 sq m
1 bedroom
Beach view
Sleeps 3
1 King Bed

Club Junior Suite Ocean Front Swim Out Double

Highlights

Deck/patio

Private plunge pool

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

57 sq m
1 bedroom
Beach view
Sleeps 4
2 Double Beds

Club Master Suite Ocean Front King

Highlights

Deck/patio

Separate dining area

Separate sitting area

Private outdoor hot tub

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

114 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Club Master Suite Ocean Front Swim Out King

Highlights

Deck/patio

Separate dining area

Separate sitting area

Private plunge pool

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

114 sq m
1 bedroom
Beach view
Sleeps 3
2 Double Beds

Club Two-Story Villa

Exceptional

Highlights

Deck/patio

Separate dining area

Separate sitting area

Private pool

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

120 sq m
2 bedrooms
Sleeps 8
1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Junior Suite Tropical View King

Very good

Highlights

Deck/patio

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Pillow menu

Renovated in 2019

48 sq m
1 bedroom
Sleeps 3
1 King Bed

Preferred Club Junior Suite Tropical View King

Good

Highlights

Deck/patio

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

Pillow menu

48 sq m
1 bedroom
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front King

Good

Highlights

Deck/patio

Private outdoor hot tub

Air conditioning

Club Lounge

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

LED TV

48 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Sapphire Resort & Spa - All Inclusive. Within a 5-minute stroll you'll find Arrecife de Puerto Morelos National Park and Puerto Morelos Beach within a 15-minute walk. Highlights at this all-inclusive property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Dreams Spa by Pevonia can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and free water park. 8295 square feet (771 square metres) of event facilities include 4 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

Arrecife de Puerto Morelos National Park - 3 min walk - 0.3 km
Puerto Morelos Beach - 11 min walk - 1.0 km
Ojo de Agua Beach - 5 min drive - 3.9 km
Puerto Morelos Town Square - 6 min drive - 4.3 km
Moon Palace Golf Club - 27 min drive - 18.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

‪Swim Up Bar - ‬7 min walk
‪Bistro El Beso - ‬7 min walk
‪Blue Moon - ‬8 min walk
‪Route 66 - ‬7 min walk
‪Villa Marina - ‬10 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 8295 square feet (771 square metres) and includes a conference centre. A children's pool, a fitness centre, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

568 guestrooms or units

3 levels

15 buildings

8 dining venues

3 bars by the pool

6 bars or lounges

8295 sq ft of conference space

771 sq. m of conference space

Built in 2001

Buffet breakfast (free)

Deli

Kid's club

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Coffee shop

Swim-up bar

Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

Dreams Spa by Pevonia has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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includes taxes & fees

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includes taxes & fees

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Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
3 poolside bars
6 bars/lounges
8 restaurants
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Things to do

2 outdoor tennis courts
4 outdoor pools
Air hockey
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's club
Children's pool
Fitness classes
Foosball table
Free bicycle rentals
Free water park
Full-service spa
Games
Gym
Kayaking
Mini golf
Paddleboard
Pilates classes
Playground
Sauna
Shopping
Steam room
Table tennis
Water sports equipment
Waterslide
Yoga classes

Family friendly

4 outdoor pools
Beach toys
Children's club
Children's games
Children's pool
Children's toys
Free rollaway/extra bed
Free water park access
In-room babysitting
In-room cot
Mini golf
Playground
Snack bar/deli
Stroller
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

4 meeting rooms
Conference centre (8,295 square foot of space)

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Front entrance ramp
Handrails in stairways (112 centimetre high)
Magnifying mirror
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (109 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

15 buildings
3 floors
At least 10% of profits reinvested in community and sustainability
Banquet hall
Built in 2001
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated guestrooms - September 2019
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Free rollaway/extra bed
Pillow menu
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

50-inch LED TV with cable channels
IPod dock

Food and drink

24-hour room service
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 65 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun

Now Riviera Sapphire

Now Sapphire All Inclusive

Now Sapphire Cancun

Now Sapphire Cancun All Inclusive

Now Sapphire Riviera Cancun

Now Sapphire Riviera Cancun All Inclusive

Now Sapphire Riviera Cancun All Inclusive Puerto Morelos

Now Sapphire Riviera Cancun Puerto Morelos

Riviera Sapphire Cancun

Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on 16 Dec 2025 start from NZ$558.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Dreams Sapphire Resort & Spa - All Inclusive?

Yep, Dreams Sapphire Resort & Spa - All Inclusive is a short 13-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find water sports equipment and boat tours.

Is there a spa on site at Dreams Sapphire Resort & Spa - All Inclusive?

Yep, Dreams Spa by Pevonia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Dreams Sapphire Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Sapphire Resort & Spa - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Dreams Sapphire Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Dreams Sapphire Resort & Spa - All Inclusive a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Dreams Sapphire Resort & Spa - All Inclusive.

Is Dreams Sapphire Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Dreams Sapphire Resort & Spa - All Inclusive is a hit with families.

Does Dreams Sapphire Resort & Spa - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is offered daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Dreams Sapphire Resort & Spa - All Inclusive?

No, Dreams Sapphire Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Sapphire Resort & Spa - All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Dreams Sapphire Resort & Spa - All Inclusive's 8 restaurants.

What time are check-in & check-out at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Dreams Sapphire Resort & Spa - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Terez

Travelled with family, Business traveller

14 Sept 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2025

6/10 Okay

Erika

13 Sept 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Aug 2025

10/10 Excellent

Jacob

Travelled with family

13 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome trip great place

Stayed 2 nights in Aug 2025

8/10 Good

Saphie

Travelled with group

12 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stayed 4 nights in Sep 2025

2/10 Terrible

Deonica

12 Sept 2025

Disliked: Cleanliness

I never heard back from the property

Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

11 Sept 2025

Stayed 6 nights in Aug 2025

4/10 Poor

Sevinj

Travelled with family, Travelled with family and small children

9 Sept 2025

Disliked: Property conditions & facilities

beach was not accessible due to excessive seaweed

Stayed 6 nights in Aug 2025

10/10 Excellent

William

Travelled with partner

7 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Indigo area is the way to go. The staff there are incredible, especially Daniel, Victor and Santos. Staff and food at all the restaurants were great.

Stayed 6 nights in Aug 2025

10/10 Excellent

Harminder Singh

Travelled with family

7 Sept 2025

Liked: Cleanliness, staff & service, amenities

It’s big resort. With nice big size pool and awesome food.

Stayed 4 nights in Aug 2025

10/10 Excellent

Sophia

Travelled with family

7 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

N/a

Stayed 4 nights in Aug 2025

6/10 Okay

ANDRES HERNAN

Travelled with family

6 Sept 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Run down property seems like an old time share. Furniture is decent in rooms but ac seems to be old and not good enough to keep the rooms cool and with low humidity. The algae problem makes it not worth it to visit during algae season and definitely not worth paying a room upgrade because you are in front of the beach with the stank of rotting algae. Major issues with property are ac in rooms not working properly and no elevators. Service of course is amazing, it is Mexico!!!…the property is just not in line with the quality of people they have

Stayed 4 nights in Aug 2025

10/10 Excellent

RUTH

2 Sept 2025

Stayed 4 nights in Aug 2025

8/10 Good

Tamara

Travelled with family, Travelled with family and small children

2 Sept 2025

Liked: Cleanliness, staff & service, amenities

It was good experience

Stayed 7 nights in Aug 2025

10/10 Excellent

Andrzej, Maspeth

Travelled with family, Travelled with partner

30 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

nice resort with friendly staff and lot off activities , but beach was not usable on this time of the year

Stayed 5 nights in Aug 2025

6/10 Okay

Irma

Travelled with family

30 Aug 2025

Liked: Cleanliness, amenities

The food was very good. The staff at check in were not friendly and told us we would get a tour of the hotel and never got one. The room was hot, no AC was working and the beverage friedge was not working, sliding door was open amd broken lock.

Stayed 4 nights in Aug 2025

8/10 Good

Nadia

Travelled with family and small children

29 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved our villa, but besides the resort was only ok. Some staff we re wonderful, others felt like you were bothering them when you asked them for anything. The acrobatic show was great. the pool was on the hotter side due to it being August (understandable but wish they would’ve pumped cold water into it), and the beach was not usable due to the sargassum, but again that is not the resorts fault.

Stayed 4 nights in Aug 2025

4/10 Poor

Cassandre

Travelled with family

27 Aug 2025

Nothing good to say.

Stayed 4 nights in Aug 2025

4/10 Poor

Anne

26 Aug 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 4 nights in Aug 2025

2/10 Terrible

Ekaterina Albertovna

25 Aug 2025

Stayed 13 nights in Aug 2025

2/10 Terrible

luz

22 Aug 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty beach

It was the only hotel in the area that had the beach dirty. Not only the sargasso but also trash. The hotel next to it kept their beach clean from sargasso

Stayed 4 nights in Aug 2025

2/10 Terrible

carlos

21 Aug 2025

The pool management was a disaster

Stayed 5 nights in Aug 2025

2/10 Terrible

phillip

Travelled with family

20 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was bad and staff was rud

Stayed 6 nights in Aug 2025

6/10 Okay

Chantel

18 Aug 2025

Liked: Cleanliness, staff & service

Great food and service. Hotel a bit dated. Not much to do without paying extra for Indigo or Preferred to access other parts of the hotel and lots of sargassum where you cannot swim or sit on the beach as it has a high sulphur smell.

Stayed 7 nights in Aug 2025

10/10 Excellent

Samuel

16 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

6/10 Okay

James

Travelled with partner

12 Aug 2025

Liked: Staff & service

Lack of good entertainment

Stayed 4 nights in Aug 2025

Dreams Sapphire Resort & Spa - All Inclusive

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double

Highlights

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

Highlights

View all photos for Preferred Club Junior Suite Tropical View Double

Preferred Club Junior Suite Tropical View Double

Highlights

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

Preferred Club Junior Suite Ocean Front Swim Out King

Highlights

View all photos for Preferred Club Junior Suite Ocean Front Swim Out Double

Preferred Club Junior Suite Ocean Front Swim Out Double

Highlights

View all photos for Preferred Club Governor Suite Ocean Front King

Preferred Club Governor Suite Ocean Front King

Highlights

View all photos for Two-Bedroom Family Suite Tropical View

Two-Bedroom Family Suite Tropical View

Highlights

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

Highlights

View all photos for Preferred Club Master Suite Ocean Front Swim Out King

Preferred Club Master Suite Ocean Front Swim Out King

Highlights

View all photos for Club Junior Suite Ocean Front King

Club Junior Suite Ocean Front King

Highlights

View all photos for Club Junior Suite Ocean Front Double

Club Junior Suite Ocean Front Double

Highlights

View all photos for Club Junior Suite Ocean Front Swim Out King

Club Junior Suite Ocean Front Swim Out King

Highlights

View all photos for Club Junior Suite Ocean Front Swim Out Double

Club Junior Suite Ocean Front Swim Out Double

Highlights

View all photos for Club Master Suite Ocean Front King

Club Master Suite Ocean Front King

Highlights

View all photos for Club Master Suite Ocean Front Swim Out King

Club Master Suite Ocean Front Swim Out King

Highlights

View all photos for Club Two-Story Villa

Club Two-Story Villa

Highlights

View all photos for Junior Suite Tropical View King

Junior Suite Tropical View King

Highlights

View all photos for Preferred Club Junior Suite Tropical View King

Preferred Club Junior Suite Tropical View King

Highlights

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Highlights

About the area

Puerto Morelos

What's nearby

Getting around

Restaurants

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Similar properties

Dreams Riviera Cancun Resort & Spa - All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services