See all properties
Save

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
Café
Premium bedding, free minibar items, in-room safe, desk
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is NZ$565
includes taxes & fees
20 Apr - 21 Apr

Explore the area

View map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪8 min walk‬
  • Place, Forum Beach
    ‪13 min walk‬
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • Lagoon view
  • 170 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 303 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.0 out of 10
Wonderful
(9 reviews)
  • Lagoon view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 359 sq m
  • 3 bedrooms
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(41 reviews)
  • Lagoon view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(118 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(29 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 415 sq m
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(129 reviews)
  • Lagoon view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(8 reviews)
  • Ocean view
  • 67 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • Ocean view
  • 170 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • Ocean view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
4 outdoor pools, pool umbrellas, pool loungers

Dreams Sands Cancun Resort & Spa - All Inclusive

Zona Hotelera
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.1 out of 5, Very good, 1,611 reviews
The price is NZ$623
includes taxes & fees
18 Apr - 19 Apr
Dreams Sands Cancun Resort & Spa - All Inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Within a 5-minute stroll you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Forum Beach within a 15-minute walk. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and mani/pedis. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site gym, sauna and pool cabanas. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute walk of this 4.5-property class Zona Hotelera property include Cancun Convention Center and Gaviota Azul Beach.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Chac Mool Beach - 8 min walk - 0.7 km
  • Forum Beach - 13 min walk - 1.1 km
  • Cancun Convention Center - 17 min walk - 1.5 km
  • Gaviota Azul Beach - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Snack Grand Park - ‬8 min walk
  • ‪The Surfin Burrito - ‬6 min walk
  • ‪Flor De Sal - ‬8 min walk
  • ‪Coco Bongo Beach Party - ‬12 min walk
  • ‪Häagen-Dazs - ‬11 min walk

About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 180 guestrooms or units
  • 6 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 accommodations with minibars (stocked with some free items) and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 18 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.

Similar properties

4 outdoor pools, pool umbrellas, pool loungers
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.6 out of 5, Wonderful, 4,685 reviews
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

Property Registration Number 005-007-006215/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

As of 21 Mar 2026, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on 20 Apr 2026 start from NZ$565, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has a free self car park.

Are there any beaches close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is a short 12-minute walk from Forum Beach.

Is there a spa on site at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, there is an onsite spa at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. You'll enjoy heaps of services like facials and body treatments.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have a pool?

Yep, and guests love it! Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only.

Is Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only family-friendly?

No, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an adults-only property.

Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only serve breakfast?

Yep, free buffet brekkie is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1339 out of 2461 reviews
Rating 8 - Good. 523 out of 2461 reviews
Rating 6 - Okay. 314 out of 2461 reviews
Rating 4 - Poor. 130 out of 2461 reviews
Rating 2 - Terrible. 155 out of 2461 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Aashish

Stayed 5 nights in Nov 2025

4/10 Poor

Nadia

Travelled with partner
Disliked: Cleanliness
My partner and I visited this resort in 2022 and had one of the best times. Everything was 10/10 and we recommended so many friends to this place. This time was completely different. Everyone who worked at the resort was constantly trying to sell something and talk you into something. We are there to vacation and relax not answer a million questions daily and be sold to. We also did not have hot water our last night for a whole day. They told us to visit the spa if we wanted to take a hot shower and when we did, we had to bring a towel from our room because they stated the towels and robes were only for spa guests even though we did not make the choice to not have hot water. When it did come back on, it was brown and smelled terrible. We also had a roach in our room. We barely saw our butler where as back in 2022, we were waited on and catered to. This just was not a good experience at all and we will no longer be supporting this resort.
Stayed 4 nights in Dec 2025

8/10 Good

Courtney, League City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, up to date and more modern compared to most. The Buffet had a large selection of fresh food, and tasty. Free room service, parking, and descent drinks. The spa was amazing. The only negative for me and alots of others was the wait for elevators. I will be back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kavetta Shirlee

Stayed 4 nights in Nov 2025

10/10 Excellent

Angel

Stayed 4 nights in Dec 2025

10/10 Excellent

Whitaker

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

Joie

Liked: Cleanliness, amenities, property conditions & facilities
The room view and good
Stayed 4 nights in Dec 2025

8/10 Good

Tiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

6/10 Okay

Isabella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and clean. The food at all the restaurants is amazing but the buffet/sports bar food is not the best. The drinks are delicious. The room service takes 40 minutes to bring anything up to you. The staff is not very friendly. The elevators take 20 to pick you up. Overall experience was pleasant.
Stayed 7 nights in Dec 2025

8/10 Good

Andrew Corban

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very fun hotel. Food is good compared to most Cancun resorts. Entertainment is alright. Daytime pool games are the most fun. Rooms nice enough. Staff is nice but most don’t go above and beyond. I wouldn’t recommend diamond club. Rooftop parties are advertised as being amazing but they are very hit or miss. A good hotel!!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just do it. You won’t regret it
Stayed 3 nights in Dec 2025

6/10 Okay

Dorothy

Travelled with partner
Liked: Cleanliness, amenities
Requested two beds in room Responded 3 times to request of type of room and on arrival request not available. Changed rooms next day but some mix up between staff at front desk, as Angel, member when we arrived had made arrangements and day staff semed comfused. Told would get room at 3 pm, then told not ready itwould be a few minutes, this went on and on, then Angel asked what was the problem and looked in computer and told us room ready. Really disappointed with smoking arrangements!.Smoking everywhere, outdoor and indoor bars, theatre, around pool, in pool, washrooms, cigarette ash in wash basins, elevators. I went to enter elevator and got faceful of smoke/vape from women standing in front of other guests in elevator. As i am allergic to smoke I was really disappointment that regulations were not in place. When discussing with employee (wearing burgandy shirt), told hotel owners were Ok with smoking, I pointed out Mexico regulations on smoking but it didn't apply at that hotel. It is the only hotel I have been at with such disgraceful smoking regulations and against all health rules. As a result of being exposed to al the smoking I have been quite ill since my return due to sensitivity and allergy to smoking and no regard health of non smokers at hotel. Staff very nice and helpful in all areas i was in contact, front desk except for help with room apart from Angel, guest services very helpful as well as serving staff. Hotel clean and easy to get things like towels
Stayed 14 nights in Nov 2025

6/10 Okay

Jessica

Stayed 7 nights in Dec 2025

10/10 Excellent

Katrina

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, I got an ocean view and that’s what I mostly wanted and I got it. All the staffs were great, I enjoyed the evening entertainment
Stayed 4 nights in Dec 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I traveled with my wife, best friend, and in-laws. After staying a few days at a smaller property, the action/activities were welcomed. Overall a phenomenal property. There is a "party" pool and a more calm pool area. There is also a diamond club pool option that requires an upgrade. The foam parties in main pool were a good time, and the pool is large enough to watch from afar if you do not want to be in right in the action. Alot was made about the rooftop pool. The area is enormous and has great views but the action was limited the few times we went up there. One downside is if you are not diamond club, you must purchase drinks individually or purchase a cabana. We were okay with this at first until the one night where the main entertainment for a night was on the rooftop and you had to purchase drinks. This was a first in all of our times in an all-inclusive Cancun resort. This resulted in the group of 10-12 that we had accumulated to go downstairs to the Taboo Lounge. The Taboo Lounge was definitely the highlight of the trip. We met so many wonderful people and the bar service and entertainment was top notch. Although there is the diamond club option, we were never pressured to upgrade. The service was phenomenal and wanted to give a shoutout to Veronica from the buffet, Jorge from the breakfast station, Miguel from the Steakhouse, Alexander & Jesus from Entertainment team, David from Vespa, and Alejandro from beach drink services. I highly recommend this resort.
Stayed 6 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 4 nights in Oct 2025

10/10 Excellent

Danesia

Stayed 4 nights in Dec 2025

8/10 Good

James, Winnetka

Liked: Cleanliness, staff & service, property conditions & facilities
Fun hotel. Elevators are a shambles though. Not uncommon to wait 5+ minutes to get on one.
Stayed 4 nights in Dec 2025

8/10 Good

Jennifer Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service is wonderful! Beautiful resort and an upbeat vibe. Food and alcoholic beverages are decent.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Vibe staff was amazing. They keep you entertained all the time, very energetic and great attitudes. Food was good, buffet had something for everyone. Staff in buffet were very attentive and responsive. Few small issues regarding pool chairs but that had more to do with other rude guests. Overall a great stay.
Stayed 6 nights in Nov 2025

6/10 Okay

Dana

Travelled with family
Overall, not worth the price we paid to stay here. Hotel main areas should be maintained better. Service from staff was great. Cleanliness should be kept up with higher volumes of customers..
Stayed 6 nights in Aug 2025

6/10 Okay

Khadijah

Travelled with partner
Disliked: Amenities
I’m just going to tell you what you need to know. I don’t believe the diamond club is worth it. It does come with a butler and premium drinks. However the premium drinks are not worth it because it’s only two areas on the whole resort that you can get it from. The swim up bar doesn’t offer it and the rooftop pool does not offer it and that is where most of your time will be spent on the resort. The food, it is okay. It’s not delicious but it’s not horrible. ALL THE POOLS CLOSE AT 7PM. The rooms are okay , they need some updating. If you’re not a stickler you will be fine if you are, you will struggle. Night life is pretty decent. A lot of the events happen at the roof top pool which closes at 1am (you can’t use the pool) I don’t think it’s much to do after that. They will try to sell you a timeshare , when you first walk in (in which they claim it’s not a time share) If you don’t have at least 2,500 to put down don’t Waste your time. The likelihood of them letting you check in before 3pm is slim to none. So if you get there early just be prepared to change out your clothes and enjoy the resort. I would give it a solid 6 1/2. I wouldn’t be a returning guest.
Stayed 2 nights in Dec 2025

6/10 Okay

Pouya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The food wasn’t good
Stayed 4 nights in Dec 2025

10/10 Excellent

Latisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was clean and great
Stayed 4 nights in Dec 2025

10/10 Excellent

Candy Gloria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service , food , atmosphere! We love it. We’ve gone twice and already planning to go ba k asap ! Thank you Royalton
Stayed 3 nights in Nov 2025