See all properties
Save

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
Lobby
2 outdoor pools, pool umbrellas, pool loungers
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$601
includes taxes & fees
21 Jan - 22 Jan 2026

Explore the area

View map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront Swim up

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Accessible

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Junior Suite, King Bunk and Trundle Bed

7.0 out of 10
Good
(6 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Double Lagoonview

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite King Lagoonview

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Beachfront

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View King

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite Ocean View King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front King

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View Double

7.6 out of 10
Good
(15 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double

8.2 out of 10
Very good
(33 reviews)

Highlights

Balcony or patio
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King

8.6 out of 10
Excellent
(41 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Premium bedding
Blackout curtains
  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View King

8.6 out of 10
Excellent
(22 reviews)

Highlights

Balcony
Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Ceiling fan
  • 36 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout curtains

King Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
4 outdoor pools, pool umbrellas, pool loungers

The Royal Sands Resort & Spa All Inclusive

Zona Hotelera
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.3 out of 5, Excellent, 2,787 reviews
The price is NZ$807
includes taxes & fees
7 Jan - 8 Jan 2026
The Royal Sands Resort & Spa All Inclusive

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall within a 20-minute stroll. Highlights at this beachfront property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Aura Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Casa de Rosa, serves Mexican cuisine. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free water park and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 16 min walk - 1.4 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 19 min walk - 1.7 km
  • Forum Beach - 4 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪El Oriental - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 10 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq. m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Wyndham Grand Cancun All Inclusive Resort & Villas
  • Pool
  • Spa pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 3,550 reviews
The price is NZ$779
includes taxes & fees
20 Jan - 21 Jan 2026
Wyndham Grand Cancun All Inclusive Resort & Villas

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Frequently asked questions

What is the cancellation policy at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of 27 Dec 2025, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on 21 Jan 2026 start from NZ$601.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has a free self car park and free valet parking.

Are there any beaches close to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a short 17-minute walk from Chac Mool Beach. Fun beach activities include volleyball, waterskiing and windsurfing.

Is there a spa on site at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, Aura Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Yep, and guests love it! Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding, free minibar items and room service.

What makes Sunscape Cancun All-Inclusive Resort & Spa by Hyatt a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a hit with families.

Is there a free airport shuttle available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, pets are not allowed.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3758 out of 6040 reviews
Rating 8 - Good. 1361 out of 6040 reviews
Rating 6 - Okay. 538 out of 6040 reviews
Rating 4 - Poor. 182 out of 6040 reviews
Rating 2 - Terrible. 201 out of 6040 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff absolutely makes property what it is. Dated yes, but everything worked in our room AC was a little loud but it worked. Can’t say it enough, the staff the staff the staff excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is undisputable the most family friendly hotel in the area. They have lots of activities for the kids and they can stay under supervision of the staff in certain areas while the parents enjoy elsewhere. Spa and other payed activities are totally worth it and non-expensive. Staff is always smiling and thanking you for your stay. The room was decorated for my wife's birthday. I saw lot of rooms with decorations for different other special occasions as well. Parking was a bit small, so probably on high demand seasons it might be difficult to have a parking spot. The location of the hotel is incredible, it has outlet malls near by, and even the Coco Bongo disco is 15min away by walk. This is going to be my next option when I return to Cancun
Stayed 7 nights in Sep 2025

8/10 Good

Lisa E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly but, there was WAY, WAY TOO MUCH solicitation. For this reason, we will not return or reccomend this property to anyone.
Stayed 6 nights in Sep 2025

10/10 Excellent

Manjot Singh

Travelled with partner
Liked: Amenities
Well kept clean resort and staff was super friendly! Food was delicious!
Stayed 4 nights in Sep 2025

10/10 Excellent

Zaynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunscape Cancun was excellent! Highlights would be that the beachfront is gorgeous, the restaurants were had very tasty food, and their 24/7 cafe. Staff were also very helpful, and the pool was lovely. Main buffet dining area was fine, better than other experiences I've had, but nothing exceptional. Admittedly the nightly entertainment was lacking.
Stayed 7 nights in Sep 2025

10/10 Excellent

rosa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and such a great experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jhaicob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Mark

Travelled with family
Liked: Amenities
All the ares were spotless and clean with staff constantly cleaning. And everyone was super helpfull, polite and really wonderful. A lot of entertainment, the pools were all great, and a wonderful selection of restaurants, all with exceptional service. I would definitely recommend it to people and like to go back again. Thank you to everyone there!
Stayed 4 nights in Sep 2025

8/10 Good

Igor

Stayed 8 nights in Sep 2025

10/10 Excellent

Misael

Stayed 3 nights in Sep 2025

8/10 Good

Leah

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

margarita

Liked: Property conditions & facilities
Todo perfecto la comida deliciosa rn todos los restaurantes. Lo único es que es todo incluido y te cobran las camas alrededor de la piscina 1500 pesos, los cocos y el redbull 200 pesos... y bueno solo es saberlo. El cuarto comodisimo y el servicio excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

Tenzin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people and excellent service.
Stayed 5 nights in Sep 2025

6/10 Okay

Sofia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, the hotel was well located and looked very nice. However, it only has one pool since the second one is for kids. Activities were limited, just your normal aqua fitness and pool voleyball. The shows were quite small, but the performers very talented. We recommend trying the italian restaurant and the steak house. Furthermore, we did get an awful room on the first floor with a patio next to the chapel where everyone could see inside the room. It was also quite noisy. It did rain one of the days and no activities were created for guests to do something fun since the pools couldnt be used. Overall, nice hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Hirotaka

Stayed 5 nights in Sep 2025

8/10 Good

Francisc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2025

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is great for a short-term visit/vacation if you’re planning on staying 100% of the time in it! Great food options, clean, friendly staff and very attentive! We would definitely come back to it! If you’re planning on a long vacation, you may run out of stuff to do at this resort after a few days unless you get your own vehicle or willing to pay Taxis to take you places out of it!
Stayed 7 nights in Sep 2025

8/10 Good

Lina-Yu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 5 nights in Sep 2025

10/10 Excellent

Jalesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Sep 2025

10/10 Excellent

Maricris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

2/10 Terrible

Vickie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could have loved it.. but my husband fell ill on the day we were suppose to be there. I have been trying to get a refund but no one will give me one. No one can forsee an illness. You asked for dr excuse and I sent it and then said no refund! I was planning on coming there with my refund. I'll make sure to let everyone know how Sunscape Cancun all inclusive resort and expedia really treat their guests!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing can’t wait to go back. It was very relaxing. Had great massages from Maria and Jackalyn. It was such a beautiful resort.
Stayed 4 nights in Sep 2025

10/10 Excellent

tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good food and very affordable
Stayed 5 nights in Sep 2025

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

DeLaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time in Cancun for my four day trip. It service at the restaurants was amazing, kind, fun & respectful. Would come back again for sure. The staff from our trip Miguel, Filiberto, Angel, Moses, Armando, & more were just amazing.
Stayed 4 nights in Sep 2025