See all properties
Save

Sandhya Villa

4.0 star property

Photo gallery for Sandhya Villa

Exterior
Minibar, in-room safe, desk, laptop workspace
Garden
A modern bedroom with a large bed, a reclining chair, a small stool, and a TV on a stand.
LED TV, iPod dock

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$326
includes taxes & fees
1 July - 2 July

Explore the area

View map
Jl. Pantai Batu Mejan Echo Beach, Canggu, Bali, 80361
  • Place, Canggu Beach
    ‪1 min drive‬
  • Place, Batu Bolong Beach
    ‪1 min drive‬
  • Place, Nelayan Beach
    ‪2 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪29 min drive‬

Room options

View all photos for Villa, 3 Bedrooms, Private Pool

Minibar, in-room safe, desk, laptop workspace

Villa, 3 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 205 sq m
  • 3 bedrooms
  • Sleeps 9
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms

View from room

Villa, 2 Bedrooms

  • 205 sq m
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 1 Bedroom

View from room

Villa, 1 Bedroom

  • 205 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Canggu

At Sandhya Villa you'll be within just a 5-minute stroll of Echo Beach and within 20 minutes of Canggu Beach. Highlights at this hotel include in-room free WiFi, balconies and LED TVs. .Enjoy the indoor swimming pool, outdoor swimming pool, Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Batu Bolong hotel include Batu Bolong Beach and Berawa Beach.

What's nearby

  • Canggu Beach - 1 min drive - 0.4 km
  • Batu Bolong Beach - 1 min drive - 0.4 km
  • La Brisa Sunday Market - 2 min drive - 0.4 km
  • Nelayan Beach - 2 min drive - 0.7 km
  • Echo Beach - 3 min drive - 0.7 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 54 min drive

Restaurants

  • ‪Desa Kitsune - ‬16 min walk
  • ‪La Brisa - ‬3 min walk
  • ‪Penny Lane - ‬13 min walk
  • ‪Times Beach Warung - ‬1 min drive
  • ‪Te Amo Gastro - Bistro - ‬15 min walk

About this property

Sandhya Villa

Sandhya Villa offers its guests an indoor pool, an outdoor pool, and a hot tub. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Sandhya Villa. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Canggu hotel.

  • 3 guestrooms or units
  • 3 buildings
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
Sandhya Villa offers 3 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. LED televisions come with premium cable channels. Full-sized fridge/freezers, microwaves and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Exterior
The Soul House Bali
Batu Bolong
  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 121 reviews
The price is NZ$83
includes taxes & fees
3 July - 4 July
The Soul House Bali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Cot (surcharge)
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 3 buildings
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Sandhya Villa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 600000.0 per night.
  • Cots (infant beds) are available for IDR 150000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 350000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: IDR 150000.0 per night
  • Rollaway bed fee: IDR 600000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Sandhya Canggu
Sandhya Villa
Sandhya Villa Canggu
Villa Sandhya
Sandhya Villa Hotel
Sandhya Villa Canggu
Sandhya Villa Hotel Canggu

Frequently asked questions

What is the cancellation policy at Sandhya Villa?

Sandhya Villa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sandhya Villa?

As of 30 Jun 2026, prices found for a 1-night stay for 2 adults at Sandhya Villa on 1 Jul 2026 start from NZ$326, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sandhya Villa?

Yep, Sandhya Villa has a free self car park.

Are there any beaches close to Sandhya Villa?

Yep, Sandhya Villa is a short 3-minute walk from Echo Beach.

Does Sandhya Villa have a pool?

Sandhya Villa has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Sandhya Villa?

Sandhya Villa features an outdoor pool, an indoor pool and 1 hot tub.

What makes Sandhya Villa a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Sandhya Villa.

Is Sandhya Villa family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as cots/infant beds in the guestrooms, it's no surprise that Sandhya Villa is a hit with families.

Is there a free airport shuttle available at Sandhya Villa?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Sandhya Villa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Sandhya Villa?

No, pets and service animals are not allowed.

Sandhya Villa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 8 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lee

Staff are excellent, Villa was more than comfortable for 5 people. Great place to relax at and sit by the pool when quiet time was needed
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a great location. Located in a safe lane way. Staff at the villa 24/7 so made you feel very safe. On arrival the fridge has 6 soft drinks, and some snacks which was unexpected, was so kind and thoughtful. The villa was spacious, great pool not too much sun which is nice to help with the heat. Villa staff were lovely very helpful, and like a said was nice knowing they were there 24/7 I didn’t realise breakfast was included, which was great and 1 less expense with different options to choose. Beds were comfortable, I’m pretty fussy with beds but had a great sleep every night. Was a nice and quiet lane way too, no noise keeping you up at night. Villa was a great location in Canggu with good food options, echo beach, la brisa, spa’s, markets all within a few minute walk. Great spot if you don’t feel comfortable riding on scooters. Thankyou for a lovely stay
Stayed 5 nights in Oct 2023
Verified

6/10 Okay

Miho

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
施設はスタイリッシュで広く、スタッフは親切でフレンドリーでした。 ビーチまでも近く、通りから入っているので昼間はとても静かで、過ごしやすい場所だと思いましたが、夜は近くのナイトクラブの騒音が1:00-2:00までうるさく室内まで響きます。 夜遊びして昼ゆっくりの方には向いていますが、夜に眠りたい方には不向き。 また、私達が滞在した日には水道ポンプが故障して、何度も全ての水が止まりました。 2泊の間に改善せず、息子はシャンプーの途中で水が止まったり、トイレが流せながったりしました。 ポンプのオーバーヒートらしく、20-30分でまた出るようにはなりますが、とても不便でした。 スタッフの方々はできるだけ対応していてとても良かったのですが、施設のメンテナンスが必要だと思いました。
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious Villa

Very friendly staff, Great location close to shops and beach. Overall enjoyed our stay
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Villa

Beautiful place. Staff were so nice and accommodating. I’ll be staying here every time I visit canggu
Stayed 5 nights in Oct 2017
Verified

4/10 Poor

Kimberlyn

Disliked: Cleanliness, room comfort

Overpriced average villa by the beach

My friends and I booked a stay at what we thought would be a luxury villa by the beach. The location is very good, less than a 5 min walk from Echo Beach. However, the accommodations did not meet our expectations. When we arrived, all the floors in the entire villa (bedrooms, bathrooms, outside areas) looked as if they had not been cleaned in a long time. They were visibly dirty. However, when management was informed, cleaning did happen the next day, much improving the cleanliness of the floors. The bed linens and bath towels were clean but they were exceptionally old and no longer white. The water pressure in the upstairs bathroom was low the drain was quite slow. The downstairs bathroom has a super giant tub, which has no plug, so the only way to shower is with the handheld shower nozzle. The outside area is open, with trees and plants around the border. It was impossible to walk outside the bedrooms without having on mosquito repellant, as there were mosquitos everywhere, mainly due to the stagnant water pool by the front door that is a big mosquito breeding area. The villa certainly could be a nice place to stay is closer attention was paid to details but I unfortunately will not be back.
Stayed 2 nights in May 2017
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Keskitason huooneiio

Kolmen makuuhuoneen villa, jossa 2 makuuhuonetta ylhäällä ja alhaalla makuuhuone ja oleskelutila. Alakerran kylpyhuone osittain avonainen, sateella lattia lainehti vettä ja huone kostea. Samoin alakerran oleskelutila osittain avonainen, ja sateella osa lattiasta liukas. Koko villa pintaremontin tarpeessa ja edellisistä johtuen siisteys ei kovin hyvä. Oma uima-allas ok. Aamiainen keskitasoa. Henkilökunta ystävällinen ja avulias. Hinta-laatusuhde huono.
Verified

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poorly managed, unkept hotel

One of the worst villas have stayed at in Bali. Price paid was not value for money (Villa was not cheap) - The villa is not at all as pictured. The villa is badly run and taken care of, ran by 1 untrained staff who doubles as the receptionist, bellman, housekeeper,etc. There is no receptionist desk so he was barely there when needed assistance. The rooms have no basic amenities like bottled water, slippers,etc. Negatives: -Mold in water dispenser -Room had bad smell -Multiple stains on bedsheets (from blood to yellow stains) -Villa generally feels dirty and not taken care of -Sink and bathtub was clogged -Had to kneel while showering because the handle to the shower was too short in length and many more...
Verified

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super villa!

Väldigt fint hotell och trevlig personal.
Verified

6/10 Okay

Jeong Bong

Not a bad place when you don't look for luxury~

3 villas in one complex. We stayed at the 3 bedroom. Villa is managed 24/7 (taking turns with villa management agencies). Master bedroom bathroom is half covered and half open - meaning if it rains you're sitting on the toilet getting drenched. Best part about it was the large private pool and good TV (Samsung HD with ok channels). Downside was there was no hot water and they didn't try to resolve it and the apparent aging of the villa. A very close walk (4-5 mins) to Echo Beach. And a close walk to some restaurants and bars. Especially liked La Dunia (5-7pm happy hour) and Captain Catch (nice views and away from Echo Beach Club restaurants).
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

강추

어머님을 모시고 가는 첫 가족여행이라 숙소 선택으로 꽤 고민 후에 한 선택이었는데 결과는 대 만족이었습니다. 친절한 직원들과 시설, 수영장, 조식 등 모든 면에서 만족스러웠습니다. 발리 마지막 날 숙박이라 다음날 체크아웃 후 일정이 불안했는데 캐리어를 늦게까지 오피스에서 맡아주시고 가이드도 어레인지 해줘서 잘 놀다 왔습니다.
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

Some things great, some things not.

Location is pretty good, short walk to Echo Beach. Rooms are clean and look great. The bathroom, could have done with shower head, not just a bath with a handheld hose, but was clean. We had breakfast included in the deal, which we had on the first day, it was very average. Later on I saw that it'd been cooked, not in a kitchen but in a tiny guards booth at the front of the complex. Meats and eggs left out in the full sun, in a far from hygienic place to cook. Needless to say we skipped breakfast after that, and found a great place across the road called Nalu Bowls to eat instead. But overall it was a nice place to stay.
Verified

8/10 Good

InBeom

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good place for Group surfers.

Hotel location is near Eco beach. Privite Pool is cool&nice after surfing on daytime. Recommend to enjoy sunset at Eco & surfing at Batubalong. Staffs are not very kind prepare to Berawa resort in Changgu.
Verified

10/10 Excellent

jacquelynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem, Very well managed, value for money

Professional and Personalised management - look for Pramana who will email you before you arrive to ensure any special request like candles and flowers for my fren's birthday, great breakfast set up like 5 star hotel (very punctual otherwise they will be waking you up!), arrange transport in short notice when needed, Luxury villa at a value for money price. Best experience so far in Canggu area. Happy smiling staff. Quiet and exclusive. Great location for real coffee, ATM, Guardian, Spa, cheap local seafood. Excellent. Hope it wont turn into a Seminyak/Kuta too soon.
Verified

8/10 Good

rasmus

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Everything from the pictures, but lacking hygiene

Stayed for 3 days in Sandhya Villa, and the hotel is everything the pictures promises. However, cleaning and general food hygiene could be considerable improved. Mold on the toast served at the included breakfast, and after complaining about it, the toast was replaced with new pieces also with mold. Dishwashing was done with a garden hose, and was placed to dry on the ground. If you can ignore this, and is looking for a getaway close to the waves at Echo beach (surfers paradise), with private pool, and your own butler, i would still recommend the place.
Verified

8/10 Good

Jia Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Villa as per photos

The villa overall was nice, as per the photos. Staff were friendly, but few setbacks as there was no water while bathing on our last day close to check out time. The staff claimed there was something wrong with their water pump and offered us their sister villa at Seminyak. As a suggestion, the villa could provide drinking bottled water for the guests.
Verified

10/10 Excellent

JJJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent facilities with great staff.

Villa was exactly like the photos and well suited to a family with teenagers. stairs are not safe for toddlers. Pool fantastic and rooms of high quality. A long drive from shopping but we liked that and having the beach close by helped us relax.
Verified

10/10 Excellent

SwissFamily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal geeignet für Familien und Kleingruppen

Wir wussten anfangs nicht so genau, wie das läuft: Villa tönt eher nach "Ferienwohnung" als nach Hotel. In der Sandhya Villa wurden wir mehr als nur positiv überrascht. Durch den eigenen Pool konnten unsere 3 Kinder so laut sein wie sie wollten, ohne andere Hotelgäste zu stören. Und trotzdem genossen wir einen vollumfänglichen Hotelservice mit täglicher Reinigung, Badetücher und Frühstückszubereitung. Das Servicepersonal war äusserst freundlich und hatte stets offene Ohren für unsere Anliegen. Obwohl der nahegelegene Strand "Echo Beach" wohl vor allem bei Surfern bzw. Wellenreitern bekannt ist, genossen auch wir die "Action" der zum Teil sehr hohen Wellen. Unsere kleineren Kinder (5 und 7 Jahre) wurden dabei allerdings durch einen Schwimmreifen unterstützt, der vor allem uns Erwachsenen eine gewisse Sicherheit gegeben hat. Aufgepasst auf Taucherbrillen: die gehen in den Wellen verloren und sollten deshalb vor allem im Pool verwendet werden (unsere Bilanz: -3). Empfehlenswert ist die nahegelegene Massage-Möglichkeit und der Italiener, bei dem im Menüplan auch für Kinder etwas dabei ist. FAZIT: Äusserst empfehlenswert für Familien oder Kleingruppen: Insgesamt sind es 3 Schlafzimmer mit je 2 Betten. Auch das Preis-/Leistungs-Verhältnis stimmt voll und ganz!
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Villa

We really enjoyed the location. Close to the surf. Plenty of eating options and great coffee not far away. The Villa was fantastic and so were the staff.
Verified

8/10 Good

penny

Liked: Cleanliness, staff & service

Nice villa , close to plenty of places to eat .

The villa itself is very comfortable but could do with a touch of TLC .The shower head was broken and the sink in the kitchen area was not really adequate .We ourselves never cooked there but the staff that prepared breakfast were given the minimum to work with .Everything from the small gas burner to the cutlery is pretty old.The master bedroom also had only 1 small hanging rail and no shelves or drawers so quite a bit of clothing had to be left in the suitcase.The outside toilet can be somewhat of a challenge if you happen to have a tropical down pour .The staff were excellent .Eddie the manager was very helpfull with all our requests,from booking tours to organizing transport , and Mattie our driver listened and advised us on were to go. The staff that prepared BK and cleaned were always happy and smiling and willing to help with any request .
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Verified

8/10 Good

Øystein

Liked: Cleanliness, property conditions & facilities, room comfort
Verified

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort