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AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins

4.0 star property
Stylish beach retreat with indoor pool

Photo gallery for AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins

View from room
Creator video
Room, 2 Single Beds, Balcony, City View (Balcony) | View from room
Balcony
Beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • Pet-friendly
The current price is NZ$234
includes taxes & fees
12 Jan - 13 Jan 2026

Explore the area

View map
50/52 Avenue des Sables Antibes, Antibes, Alpes-Maritimes, 06160
  • Place, Juan les Pins Palais des Congres
    ‪1 min walk‬
  • Place, Juan-les-Pins Beach
    ‪3 min walk‬
  • Place, Vieil Antibes
    ‪16 min walk‬
  • Airport, Nice (NCE-Cote d'Azur)
    ‪19 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Balcony, City View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Balcony, City View (Balcony)

7.8 out of 10
Good
(16 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Balcony, Pool View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Balcony, Pool View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Queen Bed with Sofa bed, Balcony (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Family Suite, 1 Queen Bed with Sofa bed, Balcony (Balcony)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Balcony, Partial Sea View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Balcony, Partial Sea View (Balcony)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 20 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Balcony, Partial Sea View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Queen Bed with Sofa bed, Balcony, Partial Sea View (Balcony)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Sofa bed
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds, Balcony, City View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Single Beds, Balcony, City View (Balcony)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Balcony, Partial Sea View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Single Beds, Balcony, Partial Sea View (Balcony)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 20 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Balcony, Pool View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Single Beds, Balcony, Pool View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, 2 Single Beds, City View

Premium bedding, pillow-top beds, in-room safe, desk

Family Suite, 2 Single Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
Separate bedroom
Premium bedding
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

About the area

Antibes

A luxury stay in the heart of Antibes awaits you at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins. Within steps you'll find Juan les Pins Palais des Congres and Juan-les-Pins Beach within a short 5-minute stroll. Highlights at this beach hotel include a restaurant, an indoor swimming pool and a bar/lounge. .The restaurant, Comptoir des sables, serves Mediterranean cuisine and is open for dinner. Enjoy the gym, sauna, seasonal outdoor swimming pool and pool loungers. 10226 square feet (950 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Within a 15-minute drive of this 4-property class Antibes hotel, attractions include Promenade de la Croisette and Palace of Festivals and Conferences.

What's nearby

  • Juan les Pins Palais des Congres - 1 min walk - 0.0 km
  • Pinede Garden - 2 min walk - 0.2 km
  • Juan-les-Pins Beach - 3 min walk - 0.3 km
  • Vieil Antibes - 16 min walk - 1.4 km
  • Picasso Museum - 3 min drive - 1.8 km

Getting around

  • Antibes (JLP-Juan Les Pins Train Station) - 7 min walk
  • Nice (NCE-Cote d'Azur) - 41 min drive

Restaurants

  • ‪Le Crystal - ‬5 min walk
  • ‪La Crêperie - ‬4 min walk
  • ‪L’institution - ‬5 min walk
  • ‪Les Arcades - ‬4 min walk
  • ‪La Réserve - ‬3 min walk

About this property

AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins

Stylish beach retreat with indoor pool
AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins offers its guests a seasonal outdoor pool, an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 10226 square feet (950 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Antibes hotel is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 8 levels
  • Conference rooms
  • 10226 sq ft of conference space
  • 950 sq. m of conference space
  • Built in 1990
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins offers 221 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Smart televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 14.99 per day); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (EUR 30 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ACoustic Room
  • Comptoir des sables

Things to do

  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,226 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 8 per accommodation, per night
  • Maximum 1 (weight limit: 13 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.48 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Fee for in-room wireless Internet: EUR 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: EUR 14.99 per day (rates may vary)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 8 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • One child aged 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

AC Ambassadeur Antibes Juan Les Pins
AC Ambassadeur Hotel
AC Ambassadeur Juan Les Pins
AC Hotel Ambassadeur
AC Hotel Ambassadeur Juan Les Pins
Ambassadeur Hotel
Ambassadeur Hotel Juan Les Pins
Ambassadeur Juan Les Pins
AC Hotel Ambassadeur Antibes Juan Pins
AC Hotel Ambassadeur Juan Pins
AC Ambassadeur Antibes Juan Pins
AC Ambassadeur Juan Pins
AC Hotel by Marriott Ambassadeur Antibes Juan Les Pins
AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins Hotel
AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins Antibes

Frequently asked questions

What is the cancellation policy at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins?

AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins on 12 Jan 2026 start from NZ$220.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins?

Yep, AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins has valet parking for EUR 30 per day. Onsite parking is limited.

Are there any beaches close to AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins?

Yep, AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins is a short 5-minute walk from Juan-les-Pins Beach.

Does AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins have a pool?

AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to October.

What makes AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins.

Is AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins is a hit with families.

Does AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins serve breakfast?

Sure does, buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins?

No, AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins does not offer an airport shuttle service.

Is there a bar or restaurant at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins?

Check-in begins at 3:00 PM. Check-out time is noon.

AC Hotel by Marriott Ambassadeur Antibes - Juan Les Pins Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 193 out of 549 reviews
Rating 8 - Good. 206 out of 549 reviews
Rating 6 - Okay. 87 out of 549 reviews
Rating 4 - Poor. 46 out of 549 reviews
Rating 2 - Terrible. 17 out of 549 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Picci

Stayed 10 nights in Sep 2025

6/10 Okay

Mark

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Stayed 10 nights in Aug 2025

10/10 Excellent

Christine, douglaston new york

Liked: Cleanliness, staff & service, amenities
No ac inside hotel . Only rooms have ac,
Stayed 4 nights in Aug 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Had higher expectations at this price, was very basic
Stayed 1 night in Aug 2025

10/10 Excellent

Avi

Stayed 2 nights in Jul 2025

10/10 Excellent

Jyoti

Stayed 5 nights in Jul 2025

10/10 Excellent

Zandra

Liked: Cleanliness, amenities, property conditions & facilities
Very thoughtful and friendly staff.
Stayed 7 nights in Jun 2025

10/10 Excellent

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Jul 2025

6/10 Okay

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Jun 2025

8/10 Good

Jochen

Stayed 4 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was really wonderful. The staff were very polite and respectful, they made an effort to speak in our language, the room was excellent, perfect location, I have nothing bad to say about this hotel and I would highly recommend it to anybody traveling to Juan Les Pins!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Shivan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent loctaion, walking distance to the beach, shopping and the best restaurants.
Stayed 5 nights in May 2025

4/10 Poor

Vitantonio

Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, great location

Great quality clean hotel. Excellent indoor pool (and outdoor one in season). Great location for both Juan-les-pins and Antibes old town
Stayed 3 nights in Jan 2025

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Excellent Service

Thought your front staff were superb. They could not do enough to help me. Food service was excellent and the quality very good. The condition of the bathroom In my view was poor considering this is a business hotel and everything else superb.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Stayed 1 night in Sep 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The men's bathroom accessed on floor below lobby/restaurant had a very pungent smell of urine, almost nauseating. Despite a very expensive suite, they nickel-and-dime you--no included breakfast, no free coffee in the lobby,etc. Not worth the money.
Stayed 6 nights in Sep 2024

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service

Potentially great hotel but needs improving

The hotel is superbly located but badly in need of refurbishment. The staff are super friendly, responsive and generally lovely. The room itself was good as described but wasn't as clean as it should be for a 4 star hotel (no cleaning under sofa bed and drain flies in bathroom show the basins and plug holes need disinfecting. The mattress is not periodically checked by the team and was quite scalloped (indentation from clients over the years). Overall its a potentially great hotel but it needs a refurb and a few more checks in place on room quality control. As an aside we were in room 140 which is directly above the rear loading bay and the deliveries door and these can start at 4am often so if you are at all a light sleeper you will be very sleep deprived! The sound insulation for room 140 and others impacted should have been vastly improved to help a good nights sleep.
Stayed 11 nights in Aug 2024

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service
The location is great! Although, for the money, the hotel itself needs some love. Bit of a moldy smell in our bathroom and the pool and facilities are a bit rundown.
Stayed 5 nights in Aug 2024

4/10 Poor

Heather

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Amenities ridiculously overpriced for value
Stayed 2 nights in Aug 2024

8/10 Good

LINDA DALE OWENS, Chicago

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Bathroom was difficult to move around. No hand rails the tub. No hooks for robes in the bathroom. Dangerous swing glass over the tub. I kept the balcony door closed, but i got a bug bites at night.
Stayed 10 nights in Jul 2024

6/10 Okay

Liaquat

Stayed 6 nights in Jun 2024

10/10 Excellent

Susana, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to many rest and bars, felt super safe. the place is beautiful and had a lot of shopping
Stayed 1 night in May 2024

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pristine at the hotel...its the air conditioning for me was not cooling sufficiently in my room or the hotel perhaps i am a little more heated than others but i was only comfortable outside the hotel
Stayed 6 nights in May 2024