8/10 Good
sally
Travelled with partner
1 Oct 2025
I should have had VIP access, I had to ask about the room credit for beverages of €39, I complained about our room as it was dark like a dungeon and even though there was a upgrade available I was charged €315 to change room, Expedia then offered me the option to upgrade to the same room for €205 after I had paid as the hotel
Insists on card details,city tax upfront, then when I asked for some more coffee in the room we used the 4 pods over 4 days and I was charged €3 per pod, the staff were pretty friendly but still it felt like they wanted to draw every possible penny from you… breakfast was really poor, there were coach trips staying from Germany and breakfast was chaos, we stayed a week and the last bit one day there was no coach tour stating and we came down to an amazing breakfast which was strange there were French toast pancakes brioche .. extra charcuterie jams spreads coffee pods for a machine, then the last day it was the same so I asked why and was told the touts pay €4 for breakfast and we paid €20 so rather than give the tour too much we had to pay €16 extra each day and they seem to feel this was acceptable…all in all this should not be a VIP property as you definitely do not get any extra… feel totally financially abused by this property that we went to for our tenth wedding anniversary
sally
Stayed 7 nights in Sep 2025


































