Cap Vermell Grand Hotel

5.0 star property
Luxury hotel with 4 restaurants and 4 outdoor pools

Photo gallery for Cap Vermell Grand Hotel

Exterior
Creator video - submitted by Lina Redford
4 restaurants, breakfast, lunch, dinner served; local cuisine
Exterior
Couples treatment room(s), sauna, hot tub, body treatments, hydrotherapy

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View map
Urbanización Atalaya de Canyamel, Vial A, 12, Capdepera, Balearic Islands, 7589
  • Place, Canyamel Golf
    ‪8 min walk‬
  • Place, Playa de Canyamel
    ‪2 min drive‬
  • Place, Cuevas de Artà
    ‪4 min drive‬

Room options

Grand Suite (Garden)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Grand Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 100 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 4
  • 1 King Bed

Junior Suite, Resort View

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 53 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Junior Suite, Garden View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 53 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Room (Grand)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Presidential Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 150 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 4
  • 1 King Bed

Junior Suite, Valley View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 53 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Luxury Villa (Cap Vermell)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
  • 644 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

About the area

Capdepera

A luxury stay in Capdepera awaits you at Cap Vermell Grand Hotel. You'll be 3.9 km (2.4 mi) from Torre de Canyamel and 6.9 km (4.3 mi) from Castle of Capdepera. Highlights at this family-friendly hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Serenitas can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Balearic, serves local cuisine and is open for breakfast, brunch, lunch and dinner. Poolside Bar is the hotel's own bar, serving drinks along with lunch and light fare. Enjoy the 2 outdoor tennis courts, indoor swimming pool and 24-hour gym plus access to scooter/moped rentals. 2422 square feet (225 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free full breakfast is offered between 7:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free area shuttle. .Sights within a 10-minute drive of this 5-property class Capdepera hotel include Capdepera Golf and Arta Town Hall.

What's nearby

  • Canyamel Golf - 8 min walk - 0.7 km
  • Claper des Gegant - 8 min walk - 0.7 km
  • Playa de Canyamel - 2 min drive - 1.4 km
  • Cuevas de Artà - 4 min drive - 2.5 km
  • Playa Font de Sa Cala - 15 min drive - 14.0 km

Getting around

  • Manacor Station - 25 min drive
  • Palma de Mallorca (PMI) - 60 min drive

Restaurants

  • ‪Restaurante Bonanza - ‬7 min drive
  • ‪Polinesyan - Cocktel Bar - ‬8 min drive
  • ‪Cova Negra - ‬6 min drive
  • ‪Isabel - ‬6 min drive
  • ‪Cala Rotja - ‬8 min drive

About this property

Cap Vermell Grand Hotel

Luxury hotel with 4 restaurants and 4 outdoor pools
Cap Vermell Grand Hotel offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and an indoor pool. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

Business amenities include 8 meeting rooms and limo/town car service. Event space at this hotel measures 2422 square feet (225 square metres) and includes a conference centre. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the luxury Cap Vermell Grand Hotel. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Capdepera hotel is smoke free.

  • 142 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 2422 sq ft of conference space
  • 225 sq. m of conference space
  • Built in 2016
  • Full breakfast (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Bar by the pool
Cap Vermell Grand Hotel offers 142 air-conditioned accommodations, which are accessible via exterior corridors, and features iPads and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LED televisions come with premium satellite channels and pay-per-view films. Fridges and espresso makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Serenitas has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 7:30 AM to 11 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Balearic
  • Poolside Bar
  • ROKA Mallorca
  • Tapas Bar
  • VORO 2*Michelin

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Golf
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free supervised activities for children
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre (2,422 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • In a national park
  • In the mountains
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • IPad
  • LED TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Weight limit: 18 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 393 per vehicle (return, maximum occupancy 3)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Park Hyatt Mallorca Hotel Capdepera
Park Hyatt Mallorca Capdepera
Park Hyatt Mallorca
Cap Vermell Grand Hotel Hotel
Cap Vermell Grand Hotel Capdepera
Cap Vermell Grand Hotel Hotel Capdepera

Frequently asked questions

What is the cancellation policy at Cap Vermell Grand Hotel?

Cap Vermell Grand Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cap Vermell Grand Hotel?

Yep, Cap Vermell Grand Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Cap Vermell Grand Hotel?

Yep, Cap Vermell Grand Hotel is a short 19-minute walk from Playa de Canyamel. Fun beach activities include snorkelling and fishing.

Is there a spa on site at Cap Vermell Grand Hotel?

Yep, Serenitas is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Cap Vermell Grand Hotel have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from April to October).

What luxury perks are available at Cap Vermell Grand Hotel?

Cap Vermell Grand Hotel features 4 outdoor pools, a full-service spa and an indoor pool. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Cap Vermell Grand Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Cap Vermell Grand Hotel.

Is Cap Vermell Grand Hotel family-friendly?

You bet! With amenities such as a children's pool and free supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Cap Vermell Grand Hotel is a hit with families.

Are there hot tubs in the rooms at Cap Vermell Grand Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Cap Vermell Grand Hotel serve breakfast?

Sure does, complimentary full brekkie is offered daily from 7:30 AM to 11 AM.

Is there a free airport shuttle available at Cap Vermell Grand Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Cap Vermell Grand Hotel?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cap Vermell Grand Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Cap Vermell Grand Hotel?

Dogs are welcome at Cap Vermell Grand Hotel, with food and water bowls on offer. Just so you know, there's a weight limit of up to 8 kg per pet.

Is there a golf course on site at Cap Vermell Grand Hotel?

There is a golf course next to Cap Vermell Grand Hotel.

Cap Vermell Grand Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 283 out of 349 reviews
Rating 8 - Good. 37 out of 349 reviews
Rating 6 - Okay. 18 out of 349 reviews
Rating 4 - Poor. 7 out of 349 reviews
Rating 2 - Terrible. 4 out of 349 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivis Dianthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star experience taken to another level
Stayed 5 nights in Sep 2025

10/10 Excellent

Miracles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the staff, cleanliness and pool.
Stayed 5 nights in Sep 2025

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Susan

Stayed 8 nights in Aug 2025

6/10 Okay

Susan

Travelled with family
Disliked: Staff & service
The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Amenities
Amazing hotel voro was unbelievable
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.
Stayed 7 nights in Aug 2025

10/10 Excellent

Carlos, New York

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.
Stayed 3 nights in Aug 2025

10/10 Excellent

Brian

Stayed 4 nights in Aug 2025

10/10 Excellent

Farzin

Stayed 5 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

maybet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful and excellent service
Stayed 5 nights in Jun 2025

10/10 Excellent

Melissa

Stayed 2 nights in Aug 2025

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service
The grounds themselves were nice, albeit in the middle of nowhere. However, when we arrived to our room there was fruit
Stayed 3 nights in Aug 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Josh

Stayed 2 nights in Jul 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back
Stayed 7 nights in Jul 2025

10/10 Excellent

Hashem, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and family friendly
Stayed 2 nights in Jul 2025

4/10 Poor

Tashi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Disappointed – Poor Service Overshadowed a Beautiful Property While Cap Vermell Grand Hotel is undeniably beautiful, the overall experience was far from what you'd expect at this price point. The location is remote, with limited dining options, and the service consistently missed the mark. We rented a car and used the hotel’s valet service. During our stay, the car sustained damage—three small dings, likely from another car door while parked. The valet staff acknowledged the damage happened after our arrival, yet the hotel refused to accept responsibility. We reported the issue to management immediately, but received no response for two full days, despite repeated follow-ups. As we were checking out, we asked again for a resolution. There was no manager on-site, and Sergio—who had initially been handling the issue—was conveniently on leave with no one informed or available to step in. Francesco, another manager, was equally unhelpful and dismissive. What should have been a minor, easily resolved issue was dragged out and still outstanding. We are escalating this matter. For a hotel that markets itself as a luxury destination, the lack of accountability, professionalism, and basic customer care was extremely disappointing. We expected more—and unfortunately, we wouldn’t return or recommend Cap Vermell based on this experience.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ernesto, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Perry

Stayed 2 nights in Jul 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stunning property! So clean, beautiful, amazing food and kind staff. It’s the same level as the 4 seasons!
Stayed 2 nights in Jul 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique experience and top quality hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10/10 would recommend this hotel to anyone who is willing to spend some money. It’s a gorgeous property, with delicious dining options. The staff were incredible. They always offered to drive us back to our room in the golf cart. I will forever think of this place! Hopefully I can return some day!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jung

Liked: Cleanliness, amenities, property conditions & facilities
The first hotel we visited upon arriving in Mallorca was truly stunning—large and beautiful beyond expectation. However, the check-in time was not properly honored, and no compensation or measure was offered in response. That part was disappointing and made our family quite upset. Still, the beauty and comfort of the hotel quickly helped us move past those feelings. We hope the hotel management recognizes that there are a few areas that need improvement in order to leave visitors with the best possible experience
Stayed 2 nights in Jun 2025